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January 2024 by Michael L.
I went to Hurd for the first time and it was a great decision. I had a vehicle with 280,000 miles on it and it finally served its purpose...so I needed a vehicle like right now. I told the sales rep Desiree I'm not leaving unless I drive a truck home. And she came through for me. I picked up a 23 Colorado. Gorgeous truck. She made sure I was going home with it. She was the best. Friendly and committed to make sure I went home with the truck. I highly suggest you buy from Hurd!
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December 2023 by Carmine D.
I purchased a new Corvette from them in November 2023. The salesman was nice but had not been there long and is no longer there which should say a lot. After being there 7 hours that day to get the deal done, the salesman made it happen after endless visits with managers. I received a temporary plate that was valid for 30 days. After a mistake with the paperwork and taxes by them, I took care of it and waited for my plates. My temporary expired and I still have no license plates. You call and get everyones voicemail and when someone finally answered, they say I may get my plates next week. The car is currently unable to be driven due to no registration. When Hurd owned it this was a good dealership, now that Balise owns it, it has gone downhill. Once I finally get my plates I will never return. Total disarray. I would not trust them to perform service on the car if this is how they conduct business.
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November 2023 by Peter G.
Went to look at a Buick, Joe the salesman was VERY helpful, non pushy and nice - we would have bought a car from him. First price comes in at 23K. Manager (Hunter Edgar I think his name was) comes in and says theres a mistake and price gets bumped to 26K. Sales director comes in and says price is 27K if you put 5K down and this deals only for today. Looking at the sales sheet the slimy bugger had ADDED the 5K down to make the total price 32K. This was AFTER we told them multiple times we dont want the 5K service contract, 1K maintenance, and $1500 tire and rim protection. Manager and director got very pissy and arrogant when we said we'd go and think it over. Joe needs to go work with some people who have a better attitude to the customer. They got ONE star just because Joe was GREAT!!!!! They used EVERY tactic in the sales playbook - kept license and trade in keys, made us wait in the comfy chair (over an hour) did the turnover tactic with Manager and Director coming in, STAY AWAY UNLESS YOU WANT TO GET FLEECED.Got a GREAT no pressure deal with a VERY nice salesman at Nucar tarbox hyundai in North Kingstown - see my review on that experience. Avoid Hurd and Greico in Johnston like the plague.
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November 2023 by Paige P.
I bought a truck here about a year ago now 6 months into have the truck i was driving and the whole entire tire ripped off from the truck , this shitty dealership tried telling me the car was safe after "fixing" it and then 2 months after the other tire went and my fiancé got flung into the woods into a ditch. i will never recommend anyone to ever buy a car from this place they do not care about the safety they only care about the money. they are lucky my finance is not hurt and just missed going head on with a tree. wish i could do a zero star cause they don't even deserve one.
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July 2023 by Meaghan L.
I purchased a 2022 GMC Yukon Denali in April of 2022. Unbeknownst to me it came with paint defects that consisted of debris under the factory paint and fish-eyeing on multiple areas of the vehical. How do I know this you ask? They sent me to three body shops that wouldn't even quote repainting it as it wasn't the right course of action to take. After stringing me along since October 2022 they told me that they could not provide answers, or General Motors assistance, to me until I reached 36k miles. Like a dummy I fell for their scam as they wanted me to be out of my 36k warrenty period just to tell me that I was responsible for the now $23k+ difference between the new vehical and what I currently own. Oh, and on top of that interest rates have skyrocketed, just my luck, huh? I suggest not doing business with these con artist. Great technical team at Hurd, too bad their management sticks their customers with whatever rolls on their lots with no QAQC. BUYERS BEWARE!
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May 2023 by Lance Y.
Special ordered a new canton 5 months ago put down a deposit only to wait that long for them to sell it someone else the same day it came off the truck. No one there knows what is going on. If you have to wait 5 month for a vehicle I would recommend going somewhere else.
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May 2023 by John B.
I purchased two vehicles from hurd auto mall. and the service department has always been the very best. the problem I am having is customer service. it is the worst. I have left messages for the last three working days and no one has returned my calls one day i called every hour for four hours hoping to speak with a person in financing. i was not able to speak with anyone and no one returned the call. i am requesting a copy of the promissory note they have on file. i lost this paperwork due to a fire last year and i want to replace the folder with that information about the vehicle i purchased. i was financed thru GM financial however they state this important information remains with the dealership. why am I being treated with such disrespect over such a simple mater. i am retiring June first and want to buy a passenger van to transport my grandkids and thier electric toys. being ignored and treated so badly has caused me to consider another dealership. i am so disappointed with this unprofessional behavior. it is unacceptable.john brown
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April 2023 by Ben P.
Moved forward with a purchase submitted application and they sold the car from under me. Not trustworthy
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November 2022 by nancy Moore
Excellent!! I will be taken my vehicle here everytime it needs service.Lillian is awesome!Thank you!
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June 2022 by Paul B.
Service: left hand doesnt know what the right hand is doing. Dropped off on Sat morning and waited for call with estimate. No call by 2:30 so I called them. Oh sorry sir, service is closed until Monday. What!!!! I need my truck.Morons!!
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April 2022 by Kimberly S.
I took my car in Friday at 8:30 in the morning for a few small issues and an oil change with tire rotation. I get a call back at 4:45 (15 mins before closing and after calling them twice) saying I can come get my but they need it back Monday because they did not have time to diagnose my car and oh by the way do you want to pay for your oil change over the phone it will be $124, yes that's right $124, apparently I got the DELUX oil change (which I did not ask for) and some kind of inspection (that I did not ask for). So not only did I get completely bent over on the price of the oil change, they want my car back again so they can do what they were supposed to do Friday.....I'm all set.
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December 2021 by Kalle S.
Hurd is as bad of a company today as it was 15 years ago when I was looking for a new truck. Back then I swore I would never go back, but we've moved back into the area and I figured they must have changed. Nope. Still the same inability to provide any level of customer service as back then. I scheduled service online, got a call that the inline scheduler is messed up and she changed my appointment. I showed up for that new appointment, and of course, there was nothing in "the system." Got rescheduled again for a 7:30 am 4 days later. I showed up at 7:20 so they could get going on the vehicle right away and the place was locked up and dark. At 7:50 there was still no one showing any sign of actually opening up the service reception/drive-in. Will NEVER come back, don't buy here or service here.
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November 2021 by G. J. P.
Very friendly and showing care towards customers.
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November 2021 by Tina Smith
The service and people were great
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November 2021 by Donald Martin
Great service
