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December 2025 by John Lynch
Scheduled an appointment at 1030 to have a hard cover put on my truck bed. I was told it wouldn’t take long. Maybe a few hours. They asked me if I’d like to wait or come back, I told them I’d come back at 3 to pick the vehicle up. Showed up at 310 and the vehicle wasn’t ready for another 20 minutes. Woman at the desk was rude and tried playing it off like there’s a valid reason it takes 5 hours to put a truck bed cover on, and because I made a 1030 appointment don’t mean my truck will be taken care of when I bring it there at that time. I could do it in 45 minutes if I had the tools. What most likely happened is since I made the mistake of telling them I’d be back at 3, they decided to put it off until last minute and get other jobs out of the way, but whether it was another vehicle taking longer than they thought, or mine, the vehicle ended up someone not being finished. A week later and the weather proofing on the liner clearly isn’t done right. I understand that it’s not completely waterproof, but there’s far too much water getting in under the cover.
No surprise but they never sent me a survey link to review their trash service department once they realized I was upset. Take your GM vehicles to Balise if you want competent service
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December 2025 by Pam
I had a great experience purchasing my 2923 Nissan Frontier. Aaron T was awesome.
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December 2025 by Alan Carriere
Front desk did not give good instructions how to get to parts department. I waited about 10 minutes to find out where the parts department was
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December 2025 by Bethany Carleton
Most incompetent service center, do yourself a favor and never take your vehicle here!
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December 2025 by Michele F
Marcin is great. He is very easy to work with. I would recommend him to anyone.
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November 2025 by Ivan m
Hurd was great and had a good experience with the schedule and the work done to my truck was fantastic.. thank you Hurd.
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November 2025 by John Iacona
Everything was simple and easy. Marcin, the salesman did a great job with everything.
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September 2024 by Dave Schiapo
Marc was super helpful . Got me the payment I wanted with more features than I expected . Dope truck dope service . So much so that I realized I got a shit deal at balise on my last truck .
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September 2024 by Richard Goulis
Even though I could not afford the repair at this time, and it’s on the back burner for next visit, Savanna was on top of everything and always provides a bright spot in the mix. Gene the courtesy car driver was also a total pro.
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August 2024 by Ed Schlichter
Have bought several vehicles from HURD and wouldn’t go anywhere else. First class service and buying experience every time. Thank you!
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August 2024 by J H
Great service! Great team! Savannah has been most helpful and knowledgeable and with excellent customer service. Nice having a trusted auto service center to go to that's not too far from home.
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August 2024 by Jimmy
Savannah from the service department is very helpful and knowledgeable. Thanks for taking care of my truck.
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August 2024 by Don Arel
I arrived without an appointment with the check engine light on. Savanna was great to work with. She got me squeezed in and the technician found I had 2 faulty fuel injectors. The repair would take 2 days. Savanna made sure I had a loaner vehicle for my use.
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August 2024 by Lowell Ackerman
I was recently helping my daughter shop for her first car, and we had a great experience with the information provided by the Hurd team. I would especially like to thank customer service representative Kayla-Lynn Gruslin and Sales Manager David Cathey. They were both patient and professional, and provided the information needed for us to make informed decisions. We certainly intend to consider Hurd for our next car purchase as well.
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August 2024 by Enzo Mesiti
Great job ,very professional.
