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March 2024 by Massimiliano Barbagelata
Budget Car Rental was the perfect choice for my recent trip to Middletown, Rhode Island. The rental process was quick and easy, the staff was friendly and helpful, and the car was in excellent condition.The girl at the desk was professional and friendly!Here are some reasons why I loved renting with Budget:Convenience: The rental office is conveniently located near Newport Airport (NPT). You can book online or by phone.Wide Selection of Vehicles: Budget offers a variety of vehicles to choose from, ranging from compact cars to SUVs and minivans.Competitive Prices: Budget's prices are competitive with other rental companies.Excellent Service: The staff at Budget was friendly and helpful. They assisted me in choosing the right car for my needs and provided all the necessary information for the rental.Great Condition Car: The car I rented was in excellent condition, clean, and with low mileage.I highly recommend Budget Car Rental to anyone needing to rent a car in Middletown, Rhode Island.
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May 2020 by DW
Budget truck has the worst service across all spectrums. To start, I booked a truck rental one month in advance over the phone with a person named Kelli. She was very kind. She helped me set up a rental for a 16 ft. truck with a car trailer and 27 furniture pads. I got a confirmation email that I should pick up my truck at 8am 48 hours before I was supposed to pick up the truck. My wife and I needed to move fast as we had a 24 hour drive to Houston, Texas from Scranton, Pennsylvania in order to close on our house. We were supposed to transport two cars, one on the trailer and the other person would drive the other car. This was during COVID-19 so no one in our family could help move the car. Below is what we experienced. We arrived at the Budget Truck in Wilkes-Barre, PA at 7:45am. The time of business was from 9am-4pm. I called the Budget 1-800 number and they told me they could do nothing, I would have to wait for this Budget place to open up at 9am. We had movers at our house at 8am to help load the truck, and were only paying them for 2 hours. They employee of the Budget Truck did not arrive until 9:15. I went in, and he told me there was no trailer available within 200 miles and no dolly. Thus, I would not be able to pull the car on the back of the truck. He also said he had no furniture pads. He then told me he would have to cancel everything on my order except the truck and that it was on me to find a trailer somewhere else. He then gave me a truck and told me it was full with gas. It had less than 3/4 tank of gas in it. By the time I left, it was already 9:45am and I had to pay the movers an extra $150 for the additional hour. I spent that entire time calling Budget customer service who told me that because the employee at the truck rental place where I got the truck from canceled everything except for the truck, they would not give me anything. My only option was to return to that rental company and ask them to change my contract and find me a trailer. My wife and I returned to that location at 12:45 and waited there until 4pm. They never showed and customer service told me they could not do anything about. They told me I could not have a trailer for my truck, and when I asked if I could get another trailer from another company, they said no because they could not insure it. My wife and I did not leave for Texas until the next day and our closing date was moved from Friday, May 1st to Tuesday, May 4th. We finally found someone willing to drive our other car to Texas for us. This cost us $389.56 in gas for that car, $500 for that person to do the drive, $118.59 for their night in a hotel, and $88.22 for their return flight to PA. In total, it cost $1,096.37 for the person to drive the extra car to Texas instead of us having the trailer on the back of the truck. The trucks alignment was extremely off and the low power light was on the entire trip. After we closed, we rushed to get the truck unloaded to ensure we could get the truck back on time. We got to the return place at 2:23pm. It was A1 trucking which holds Budget trucks. It had steps on how to return the truck if no one was there was there was no lock box. The next day, Budget Truck told us we would have to return to another location that was 30 minutes further and the extra day would be charged. I called customer service and they told me they would refund the extra day because it was not my fault. They also said they would give me $75 dollars for the fact that they could not get me a trailer. $75 for the $1,096.37 I had to spend to get the other car to Texas and the 5 days that closing was moved back. The worst part, I received the confirmation and reminder 2 days prior to moving with the time and correct order (a trailer with 27 furniture pads). We ended up renting furniture pads at **** ***** for $80, but we would not be reimbursed by this. This was the worst service I ever received for anything in my entire life and I can assure you, PENSKE was $32 more dollars than the Budget quote and I hope everyone goes with them or U-Haul over Budget. We will never
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April 2020 by Kathleen Santry
We needed a 16' box truck to move out of state. We reserved it a month in advance and I called the day before to make sure it would still be available. No problem, the Budget guy was picking it up that night so we could come anytime the next day to pick it up. Very friendly and easy peasy.
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November 2019 by Kat Santry
We needed a 16' box truck to move out of state. We reserved it a month in advance and I called the day before to make sure it would still be available. No problem, the Budget guy was picking it up that night so we could come anytime the next day to pick it up. Very friendly and easy peasy.
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September 2018 by J Rod
Unreliable! Had a reservation for an 8 AM pick up and got a call at 4 PM the day before letting me know that there wasn't a truck available. If I was willing to drive 45 minutes I could get the truck. Who wants to drive that far on moving day to just get the truck. Not able to get a driver the day before is a poor excuse and unprofessional. I would rate them less if I could. I was lucky to get a truck from U-Haul with it being peak of moving season.
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March 2018 by Emily GRISSOM
We moved to Middletown from out of state. In the hustle and bustle of moving and the storm that was happening, we forgot to take our ezpass out of the moving truck when we returned it. The next morning we called and were told it was nowhere to be found. Not sure who would have taken it, but pretty sure someone just driving by didn't see it from the road.
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February 2018 by Craig Ramos
Horrible experience. Go to enterprise!
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June 2016 by Danica Roskos
This location was very convenient and easy to drop off a rental car we had rented from Boston International Airport. Unfortunately, my husband and I left our golf bags in our rental car, but a few of the employees (Nate in particular) were extremely helpful. I highly recommend this Budget location.
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June 2016 by Susan Wood
Called at the last minute for a rental (as another agency rental fell through) and they were fantastic! Great service. Quick and easy process overall with no hassle.
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October 2015 by Madeline Coite
Woman working when we picked up the car was pleasant and doing her best but the facility was clearly understaffed and unprepared. Waited 45 minutes with 3 people in line ahead of us and she had to clean each of our cars before handing over the keys. This is a newer location so I am sure they will work our the kinks. Car was great and rental was affordable.
