Crown Collision Center Inc. in Middletown, RI, has been serving Newport County for over 55 years, providing high-quality collision repair with a people-first approach. The team consists of highly trained professionals, including friendly customer care associates and knowledgeable estimators, dedicated to ensuring safety and satisfaction. Customers consistently praise the excellent customer service, highlighting the professionalism and courtesy of staff members like Brenda and Allison. Many reviews mention the smooth communication during the repair process, with timely updates sent via text. Clients appreciate the seamless coordination with insurance companies and the convenience of on-site rental vehicle arrangements. The quality of repairs is frequently noted, with vehicles returning in like-new condition, showcasing the expertise of Crown Collision’s skilled technicians. Customers feel valued and treated like family, fostering strong trust in the business for future needs. Even after repairs, the team continues to provide support, handling any follow-up issues effectively. Overall, Crown Collision Center stands out for its commitment to superior service and customer care, making it a highly recommended choice for collision repair.
These guys are awesome! Had an issue with my Tesla on vacation and they got me sorted out ASAP. Friendly service and went above and beyond. Overheard them telling another customer his car would be ready before the estimated date and he was in shock! Lol
August 2024
Excellent customer service. Middletown RI service center was awesome, Brenda at service desk was extremely professional and courteous. Overall, it's a reassuring initial interaction, so I am confident the repairs will be superior.
June 2024
Very pleasant experience, all the staff were very friendly and helpful, thank you
