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October 2023 by Brittany S.
Yes, I am a female, but I am also a female who works in the manufacturing space. I work every day to escalate complaint requests for my customers to get expedited shipping or updates on shipping. After waiting 3 months for a replacement skylight, I inquired on expedite status with my contractor. The contractor was not comfortable in pressing the issue so instead gave me the contact info for the sales rep they use. The gentleman I spoke to told me that the skylight was stuck at port and there was simply nothing they could do about it. Hello...? Its 2023 I haven't heard the stuck at port excuse for at least 2 years now. I'm not an idiot. So, I sent an email again to my contractor who finally escalated to the general manager. Now the story comes out that they hadn't followed up on delivery on the skylight until it didn't show up on the expected delivery date. If you couldn't get the product escalated for a manufacturing quality issue surely you would be all over the delivery date to make sure you could be proactive in getting the product in on time? Further, manufacturing was having shortages on glass, which was the root cause of the delay. Again, I'm in the manufacturing space. I deal with these issues on the daily. One thing I do not do well with is lies. If Riverhead was honest about what was causing delays from the start, I would have had some grace for them.
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August 2023 by linda rocha
Awesome service
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January 2023 by Linda Haverty
Bought some caulking, got home, attempted to apply it. Caulking was runny, liquid. Noticed it had an expiration date of 2018. Part of that's on me, but who keeps inventory that far out of date?
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September 2022 by Robert Tripp
Good place for alot of material
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May 2022 by Gregory S.
They were ok to deal with but when I went to check on our trim and stain from the cabinet maker they wouldnt give me the order number to see what the issue was as the order was 4 weeks behind. Just a little shady
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April 2022 by Zach & Emily
Great customer service with a very knowledgeable sales staff! Very helpful with specialty items as well as standard building materials. Deliveries are always on time as scheduled with very friendly drivers who are always willing to put materials where you need them while being conscious of your property! We won’t shop anywhere else for any/all of our construction/remodeling needs!
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March 2022 by John Gillespie
I can’t recommend Superior Comfort more highly. If there were ten stars they would get them. Our HVAC system went down in February 2022 and I got three estimates. Superior Comfort was the best. They began work within 3 days.Chad who managed the deal was great as was Jeremy the installation manager. Ryan and Ray did the install and were also highly competent. In these days it is hard to find a company that will go the extra mile for their customers-Superior Comfort is one of those companies. I highly recommend them.
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December 2021 by Madeline Marquiss
Tom, was very unhelpful. I heard they have not time for ‘the little guy’ just want to sell to big contractors, this was my first experience with this company trying to get something for my house and I won’t being going back.
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November 2021 by Abraão Alves
Good place
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October 2021 by Chips Smiley
Had what i needed at a fair price. Friendly staff
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May 2021 by Patty Ferreira
Got Cedar to make cap for top of fence.
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January 2021 by Sam Bracken
We love coming here for projects, great prices, and they are always helpful! Yesterday we got some wood and built a table for our back patio! Thank you Riverhead!!
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September 2020 by ArchAngel Charters
We contacted Riverhead to be our supplier during a major renovation. The gentleman we used to order all our materials had ordered the wrong roofing shingles after we told him numerous times over the phone we wanted black color. Well they put down a grey weathered look instead of black and when we got home, the roofers had already installed half the roof. Riverhead basically told us its not their fault that the average home owner should know how to read roofing shingle codes on the invoice and to basically pound sand. If you are doing a major renovation that you need a supplier for I would suggest you look elsewhere. All we asked for was to have Riverhead replace the shingles and we would of paid for the labor so it would of been 50/50 at fault. I hope this review deters others from using your business and it costs you more than the 2,000 it would of cost you to replace the shingles.
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July 2020 by Rotorhd1
Great service and selection.
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June 2020 by nick s
These guys are the best, counter sales team is always very helpful and knowledgeable!! can be a bit more price wise on some items but the customer service and quality are top notch!!
