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March 2024 by Rebecca Magrath
Went for a manicure and pedicure. Everything from the moment I walked in to when I left was great. Customer service was excellent and Ashley, who took care of me, was awesome! So kind, thoughtful and thorough with my service plus patient with my inexperience and questions. Overall great experience and couldn’t be happier with the results.Will absolutely be a return customer!
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February 2024 by Kaitlyn C
I have never wanted to get up and leave in the middle of a nail appointment my experience here was HORRIBLE and I paid 70$ and. 20$ tip for the worst customer service and just plain disrespectful for crooked nails the polish was niceBut every time she put a new gel coat on and put my hands under the light it hurt SO much I instinctively pulled my hands out and she said "oh if it gets too hot then take them out" but every time I would she literally told me "no no no it's not hot" at one point she literally took my hand and put it back under the lightshe told the other worker "oh she keeps saying that it's too hot" and the girl said 'oh yeah it does burn at first'But the girl doing my nails kept getting visibly irritated and kept telling me it's not hotI said "I am telling you it's burning me. I try to keep my hands under but it hurts" and instead of trying to help you make me look like an idiotNotice how all their apology comments are all exactly the same not even acknowledging what their apologizing for just saying the same thing for every single person noticing I didn't receive an apology comment and the lady was so rude to me She was literally rolling her eyes and yelling at me telling me my gel polish wasn't too hot and rolling her eyes when I kept taking my hands out because it was literally burning me I looked it up and it only burns if the nail tech did something wrong This place is horrible now reading all the other one star reviews I understand I'm not the only one that had a horrible time at this place
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February 2024 by Kathy Wilson
Was disappointed. Very unfriendly and quick. Can still see my old color on my nails. I am a local and try to support local businesses. I think I need to be done with star nails both the Newport and Middletown location have declined and have very poor customer service.
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January 2024 by Kenneth Chandler
Wife and daughter love this place. Great staff.
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December 2023 by Marilyn Raposa
Paid 60 didn't even get caluses taken off said I had to pay 100 highway roberie never again I usually go in warren u can get nails and feet done f I r 100 and a great job too and nice people no tip today ridiculous!!
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November 2023 by Natasha Zickefoose
Amazing service and very nice people!Highly recommend going here to get your nails done
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November 2023 by Elizabeth K
Honestly this is the last time I will ever give this horrible, reckless salon a chance. Both my daughter and I were cut by the manicurists (see pics). Two different manicurists both of whom cut us. They charged $10 extra to shape the nail into an oval. Not kidding. But fundamentally they’re rude and combative to the customers. They speak Vietnamese to each other while openly insulting you. This has been an ongoing problem for years. If anything it’s slightly worse now than it used to be. Obviously this is a strong recommend not to go here.I reported them to the RI health department but four months after the fact, this review suddenly isn’t showing up on Google despite their history of documented health violations and bad customer care. So this vendor can petition to remove a review based on the fact that they do not want new customers to see what they do. How is that helpful, Google?
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November 2023 by Ellee Whittington
Horrible experience. Right when I walked in, my friend and I werent greeted we were simply scoffed at and asked if we had an appointment. our appointment was for 3 o’clock. I had to wait 20 minutes to actually sit down. My friend picked out her color after they rudely told her to. Then she asked for French tips in that color, and her nail tech simply said no and laughed at her. it was extremely disrespectful and my friend was really confused and upset because he didn’t give a reason that she couldn’t do the French tip. She was really upset because these nails were for her last homecoming tomorrow because it is her senior year. He proceeded to laugh after he said no to her and then did her nails poorly. he did not shape them evenly nor do the proper care before applying nail polish. he was sloppy and unkind and she is extremely disappointed but shes to kind to write a review so here I am. Now for me, my nail tech was rude and rushing through the process. She made me feel like an inconvenience and was very aggressive while doing my nails. she hurt the skin on the outside of my nails multiple times and kept rolling her eyes every 10 minutes like it was such a chore that she had to my nails. She also did my nails poorly and didnt shape them evenly. we are extremely saddened and disappointed and I do not recommend star nails to anyone. I hope someone takes the time to read this and realizes how rude the star nails crew is and that they shouldnt go there. I had high hopes for this place and my friend and I were let down. Thank you star nails for ruining our homecoming.Service: Manicure
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September 2023 by Deborah Stoker
The salon staff is great, however, they should implement a no cell phone usage policy when getting a pedi……you pay to get a relaxing pedi and don’t want to listen to your conversation the whole time.
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September 2023 by Donna Ruggiero
Good job on my nails but gal who did them did not even talk to me Very Impersonal. Prices are Ridiculous! Too Rushed !
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July 2023 by Leah Valente
Made me bleed / super rushed. Usually love star nails but go to different franchises
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July 2023 by Chris M.
Well... I will like to first start off by saying the receptionist Katie was very nice when I called to make an appointment and when I came in for it. Now the nail tech I had Ruma did mediocre service. I can't believe I paid $69 because I had a 10% off coupon for such service. I got a mani clear polish and a pedi with polish just something simple. I asked for my nails to be cut down square all the same size and that's not what I got. They were all different lengths and for my pedi it would've almost been great but there was polish all over my skin and I had to ask her to kindly clean it off. She was nice about it. So a few hours after I left one of the corner of my nails broke. No worries right... So I called the next day and once again Katie was very helpful with getting me an appointment to get it fixed. Now this is the main reason why I am actually doing this review. Another nail tech (don't know her name) proceeds to fix it and says very rudely (Your nails are going to break because that's what they do!" And I said "well not hours after I just got it done!" Instead of taking the clear polish off she shapes it up and that was it. I was so appalled because how dare u treat a paying customer that way. If I'm paying $70 freaking dollars for a mani and pedi I deserve to receive top tier customer service and satisfaction.
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June 2023 by Patricia Coleman
Ask you to make an appointment, but when you arrive, all 10 pedicure chairs are occupied. Asked to wait four minutes, still waiting after ten minutes - poor planning and service! Plus they are laughing at you in your uncomfortableness - wow!!
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May 2023 by Toucherette S
Great place for a mani/pedi. Super clean. Great price and the 3 minute massage at the end is wicked good
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May 2023 by Diana Bradley
I've been coming here for years as they do a fabulous pedicure. LATELY they have been feeling really rushed and Their prices are ridiculous. I got a green tea pedi and the woman offered me gel polish because it "last longer" I ended up spending $84 plus tip on a pedicure... OK fine.. but they do a good job so I went back. BUT...I just went yesterday and wanted just regular polish. THE LADY TOLD ME IT WAS $10 TO TAKE OFF!!!! BUT THEY PUT IT ON!! A WHAT A JOKE!! Another $74... I'm unfortunately going somewhere else.
