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June 2024 by David Simeone
I opened a new checking account less than three months ago. It's been frozen with no explanation three times now. I'm fully disabled & just getting to the bank is a issue. I called yesterday at 10:30am to explain my concerns. The woman replied "someone's going to be calling you back soon ", never happened. I even tried calling at 3pm before the banks location in Salt Pond Plaza closed, nobody answered. I have bills due in 3 days and I can't use a ATM or write a check. Thanks Citizens( for nothing but aggravation) maybe I'll be able to purchase food and pay my bills if you get your act together. Every time I ask for a explanation I'm told they don't have to explain. I thought this was America.
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March 2023 by Daniel Edwards
This was my first time visiting this Citizens Bank branch and it couldn't have been a more pleasant and helpful experience. Incredibly efficient considering that I made the appointment online only last night, and by lunchtime today I had opened a new account, as well as having had additional complications regarding ID etc. resolved. All of the staff that I interacted with were incredibly friendly and helpful, particularly Ricardo who oversaw the majority of my situation. The issues with my account were quite complicated, yet I was in and out within 20 minutes. Other reviews seem to be irrelevant and inapplicable to this specific branch - such as it not being open at the times that the reviewer is free (all branches of all banks are open at the same/comparable times), and a reviewer taking a personal issue with the larger organization in general.
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September 2022 by pam
Tried to cash a citizens cashiers check at a citizens bank. They won’t cash it due to insufficient funds at their bank. Tried two locations.WTH!
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April 2022 by Eddy Lopez
I honestly hate citizens they are not for the people !!I had this account few years ago and decided to open again last year. then realized nothing has changed so i closed-it again one last time and had my account on $0.00. come to find out when you close and account your subscriptions can still be taken out of the account, i had $46 taken out then hit with multiple over draft fees and now they're calling to collect $260, well they can go see my great grandmother for those because i'm NOT paying them an extra $214 when i had already closed my account.
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January 2022 by Kevin Nelle
The place is never open when I’m not working.
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May 2021 by bone
How do you not know your own policies and how can you not answer an easy question?Teller was RUDE and was trying to put me on hold for just asking a question she should know. Stupid npc bot. I miss the supermarket branch, that team was the best....Good thing there's the holy grail of The Internet. ✨
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March 2021 by Dee Passeroni
Kelly Castro promptly helped me with my account issues was very kind , professional and personable . I was SO relieved that she was avaliable to help me out and stayed past closing Kelly is extremely patient and understanding -I opened my account with Citizens because of her years ago!Thank you so much Kelly!
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April 2020 by DB Robinson
They charge 7$ to cash a citizen's check.So if I cash a check for 7$ I get nothing back. Citizens bank stealing money from hardworking people is not right
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November 2019 by David Robinson
They charge 7$ to cash a citizen's check.So if I cash a check for 7$ I get nothing back. Citizens bank stealing money from hardworking people is not right
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September 2019 by Rebecca Palumbo
It's Labor Day weekend and both ATMs are down. The drive up ATM has a broken keypad and the one inside the bank is temporarily out of service. Ridiculous
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September 2019 by Rebecca Palumbo Wnek
It’s Labor Day weekend and both ATMs are down. The drive up ATM has a broken keypad and the one inside the bank is temporarily out of service. Ridiculous
