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March 2024 by Wilbert Paul
The night time girl who closes every day is the best employee shes helpful and nice. i think her name is tabitha she always knows me and makes me my iced coffee right everytime.
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January 2024 by Al Lauvers
Live 4 houses down the rd, go there 4 tim s a day for 2 coffees ea. Trip, worst service anywhere! I get the same coffee for the 6.5 yrs we lived here and it is made wrong at least 2 times a WEEK! Go back and kid at window says dont talk to me about it, not my problem!?? Never before have i been treated lik this at a dunkin, no pride! 8 coffees a day u do the math! My wife and i are keeping that dunkin open with all the $ we hand them
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January 2024 by jamie richardson
So I work for amazon we drive big vans how are they ganna close the inside at 5pm we can't go threw drive thru with our vans dunkins that close thier inside are inconsiderate of ppl that actually drive bigger vehicles never have I went to Starbucks and thier doors was locked... also who locks it at 5pm when they don't close for hrs after that it's just pure laziness I guess that's what u get when u hire teenagers or young adults..
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September 2023 by Nathan Bourgoin
My Boston cream donut was without frosting and my drink was an iced chai but they added coffee to it so my whole order was wrong :(
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September 2023 by Ryan Ellis
This used to be a really good Dunkin Donuts. All of a sudden in the summer of 2021, it went totally downhill.Three times in a row, I sent in a mobile order. Three times in a row, they screwed it up. It doesn’t get any easier than mobile orders. It’s literally emailing in your order.The third screw up was the worst. I drove up and they gave me my coffee. I asked where my sandwich and muffin was. They asked me to come inside (annoying right there). Getting in, they asked me what the rest of my mobile order was. I said they had it since I set it in, but they responded that somehow they erased it. So I had to give it again and wait. Some half mumbled offer of a refund was ignored by me as it isn’t worth my time.A bunch of kids are running this place now. The drive thru is long and they screw up your order. RI has a million of these places. Go elsewhere.Update in August 2023: the drive thru has gotten somewhat faster, but they still managed to screw up my mobile order (didn’t include a bag of brew at home Dunkin). Gotta get this place better.
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August 2023 by Josie B.
Service is rushed. The guy on the foods service is rude. Several customers complained as we were here about missed it incorrectly prepared items.
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August 2023 by Ayden Yoder
Worst Dunkin’. We came to try to get frozen coffees and hot chocolates and they said they already closed the machines down for the night. They still had an hour before they officially closed the store. They were not helpful at all.
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August 2023 by Google user
Worst Dunkin’. We came to try to get frozen coffees and hot chocolates and they said they already closed the machines down for the night. They still had an hour before they officially closed the store. They were not helpful at all.
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July 2023 by Joseph Raso
nice counter help makes all the difference in the world.
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May 2023 by Susan Chanel
Worst service I have ever received at any dunkin' donuts . I was overcharged and the young lady named tara had no idea why she had charged me more than five dollars for a bagel. When I asked her why it cost so much, she told me she had no idea because she doesn't stand around studying the menu. Of course it was entirely her fault because she had charged me For a large tub of cream cheese, Not a little container that comes on the side.I eventually managed to get a refund after speaking to a manager. It is the first time in my life I have ever written to a cooperation to complain about the rotten service.
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May 2023 by Hunter Palazini
worst dunkin i’ve ever been to. mess up my order every time and always have an attitude.
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March 2023 by Don Twyford
First time at this dunkin, overall ok but the girl at the drive thru window was a little rude. But ok experience.
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February 2023 by ron como
They very seldom get orders correct. I think it's done on purpose. They think it's funny!
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February 2023 by Elizabeth Collins
In all the times I have visited here (shame on me!) They have only once, gotten my order 100% correct. The mistakes range from forgivable errors (if it happened one time) to absolutely absurd. And don't even try to get your $$ back from app purchases unless you have half a day to waste. It's clear, due to their location that they can afford to not care about their customers at all. Go local instead.
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January 2023 by Morgan I.
I never write Yelp reviews but felt compelled to because our family always has such a great experience here! I'm not really sure what other commenters are talking about - we are consistently in and out of the drive-thru line in under five minutes, have had overwhelmingly pleasant experiences with all the staff, and the food is always hot and fresh. We live in NYC but frequently visit Kingston to see family and truly actively look forward to our morning routine of visiting this Dunkin'. Great staff, efficient service, food always hot, can't ask for much else!