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February 2024 by Jimmy P.
Charged $60 for a simple chain repair after telling me 45. Will be letting my circle know not to come here. Customer service was disrespectful.
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October 2023 by Andrea Heineman
We are so lucky to have a quality jewelers in our area! They are excellent with repairs and knowledgeable about their merchandise!
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September 2022 by Bobby Chinn
Got my watch battery replaced here. Very quick, very reasonable!
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May 2022 by Erina Fontana
We wanted to reset a diamond and stopped in to brouse . The selection was varied, well designed and unique and exactly what my vision was and have received multiple compliments.
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December 2021 by ang ela
i want to like this place, but i feel like their collection of jewelry "fell off a truck". there arent any collections; its a mix of this and that. regardless, i am sure they can fix jewelry, change batteries, etc just fine. but the work ethic is not there. I went in to have a necklace fixed and the associate said it would cost at least $50 and i said it was old and i didnt really care that much and that i would fix it if it were really inexpensive; like $5 or $10. so the associate went on to mess with it and came back and told me that the fix may not work long and charged me $25. HOW DOES THAT MAKE SENSE? I just cant go back.
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October 2021 by maureen h
I am a frequent customer at this fine store. The jewelry is the best quality and quite unique since the pieces are designed and made by european artisans and not mass produced. Ania is so helpful and very knowlegable about the jewelry in the store. Best of all, Ania and Eric are able to repair and refurbish precision watches of all brands at very reasonable cost. The watches come back working perfectly and looking brand new. I have had Rolex, Ebel, Breitling and others all repaired there. I have referred my relatives and friends to Ania, and all have been extremely satisfied. I am a customer for life!
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May 2021 by Hogan Zinn
Lady working was rude. Wanted to charge $275 to fix a broken spring in my pocket watch.
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April 2021 by Lynne lovely
My first and LAST time in this dismal little shop! I did t even get to explain the repairs I sought as the nasty big woman at the counter told me they couldn’t work on a Rolex. ( I see that they actually DO in the reviews). Didn’t even show her the other heirloom watch! Just said thank you, you are not helpful at all and she yelled at me as I escaped the sorry little store! No wonder she has many negative reviews!
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April 2021 by Jamin Rice
Paul was super helpful with sizing and replacing my battery on my watch and Ania was great helping me pick out some silver and took the time to explain how to care for and clean my silver.
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April 2021 by Tracey Datson
Thank you for fixing my Dads old watch.Great Service and care.
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February 2021 by Clayton Peimer
Delightful and helpful, forthcoming and honest woman representative.I went to have my watch battery replaced, and the woman found a broken gasket too (showing it to me); both replaced for a fair price.Bright, clean and inviting store in a busy mall. I’ll go back anytime I need jewelry/watch help.
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November 2020 by Shannon Dauksis
What a terrible rude woman. After recently buying a ring with them I went in to see if they would size another finger for a gift my aunt was buying me. Keeping in mind that I had recently purchase from them and was willing to pay for the sizing, the woman refused to size my finger and went on a rampage about how she only provides services for her business a d not to support other businesses. I guess no one ever told her that business is also about reputations and relationships. I will forever be taking my business elsewhere. Saying that you can provide a service but you won’t us a terrible way to maintain customers.
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November 2020 by Shannon R.
What a terrible rude woman. After recently buying a ring with them I went in to see if they would size another finger for a gift my aunt was buying me. Keeping in mind that I had recently purchase from them and was willing to pay for the sizing, the woman refused to size my finger and went on a rampage about how she only provides services for her business a d not to support other businesses. I guess no one ever told her that business is also about reputations and relationships. I will forever be taking my business elsewhere. Saying that you can provide a service but you won't us a terrible way to maintain customers.
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April 2020 by Ed Given
Awesome family business. Detail oriented. Work well done.
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December 2019 by Francis DeSouza
Amazing service, the in house certified watch maker Paul fixed my Rolex & I am very happy to support a local family business, highly recommend to all my Rhode Island friends & family. -Francis
