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February 2024 by Katherine Cawley
Kind & helpful service!!! Usually only one person working & this place gets busy. Nice people
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January 2024 by Leigh
Tyler was awesome! He was friendly and incredibly helpful in changing my service from Verizon to AT&T. It was much smoother and quicker than I thought it would be!
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December 2023 by Leigh M
Tyler was awesome! He was friendly and incredibly helpful in changing my service from Verizon to AT&T. It was much smoother and quicker than I thought it would be!
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December 2023 by Ian Delmonico
Tyler was fantastic. Deserves his title as manager and more so. Went above and beyond, saving us money on our plan and outlining details about our ATNT membership to us through writing. A great person with a good personality, a model employee for ATNT. Deserves a raise.
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October 2023 by Jeff Weston
Darnell was awesome! Not only friendly and knowledgeable but also ensured I got the plan that fits my business!!
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September 2023 by Brian Doyle
Bought new iPhone, Initial experience seemed positive but realized after left store that we had been coned. Salesman said we would get a $10 credit per month for tradein; got $0. Salesman added Protect Advantage @$10.20 per month which we did not authorize. Also added Next Up @$6.00 per month ; again we did not authorize. We expected a straight forward honest approach from Tyler ; we did not get it.
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July 2023 by Georgia Markell
The most useless store I have ever been to. Went in to get a new phone because mine wasn't working and after waiting to be seen, they told me their system couldn't upgrade my phone? So I just needed to call an 800 number. I was able to get it resolved with customer service over the phone but seems like as an at&t customer, I should be able to go into a store and get a new phone if mine is broken.
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July 2023 by Dan Salhany
Keisha at the store was really helpful and nice. I had lost my receipt and she was able to find my purchase in the system and give me a refund anyway.She was a big help we needed a different type of connector. Highly recommend!
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May 2023 by Glenda Gotcsik
This store is shambolic at best criminal at worst. They don’t keep regular hours and when I went in to trade in my new phone the sales rep told me that I needed to WAIT 30 days before tuning my old phone in. “In case there was something on the phone I forgot”As though I don’t PAY for ICoud for back up.So as it were not realizing there was a time sensitivity issue I went back 2 months later to turn my phone in…. The last time the store wasn’t open (at regular posted hours)Said sales person told me I was too late and I would have to call customer service. And well you can imagine that fresh hell.So now I’m out $1000.DONT GO TO ATT and definitely don’t use this Newport store!
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May 2023 by Tom Basile
Larissa the store manager in Newport, RI is simply the best. She will work with you until you are satisfied.
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April 2023 by Martin Ettin
Larissa the store manager went beyond the call of duty and is a credit to your company .I am a lawyer and often too demanding of people . There was nothing that was too much trouble for her .She deserves to be recognized for her technical and management skills
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April 2023 by Michele Partridge
Chris was so awesome, he went above & beyond helping me set up my iPad and his customer service skills were excellent!! GO CHRIS!
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January 2023 by Kate Petrie
They were incredibly helpful
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December 2022 by Chris Kelley
Very pleased customer with my experience here!I was greeted by Joseph and Keisha who were both very personable, friendly and knowledgeable in helping get the right phone and plan for my business.Thank you for your help.
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December 2022 by Susan Prescott
Every time I come to this store the staff is horrible, the wait time is ridiculous and you NEVER have the phone I need.I and so frustrated with this store and the service here it makes me want to change carriers after 15 years.