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February 2024 by Gina Ruisi
I would give Carl’s 6 stars if i could. Mike was extremely communicative and very easy to work with- he even smoothed out my interactions with my insurance company. My car came back looking better than it did before it went in for a significantly lower cost than I expected. This place is a class act.
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January 2024 by Ted Olson
I had them install new door hinges when my driver's door was sagging. They were honest, fair prices, communicated well, did the work quicker than planned, and even gave me a ride to the naval base where I work. The only negative was that I had to wait almost a month for an appointment in November 2033.
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November 2023 by Samantha Bauer
Only great things to say about Carl's Collision! I had someone hit my car and needed a repair shop that took their insurance to get it fixed. From the start, Michael was amazing to work with and made the entire process easy and seamless. He informed me every step of the way and I trusted he was taking great care of my car. I got it back in pristine condition and spotless! Would highly recommend to anyone needing repairs on their vehicle. Great experience!
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November 2023 by Elizabeth Truscott
Only took 8 days, car looks great, cleaned interior and exterior! I couldn’t be happier. Staff is great as well!’Service: Body & Trim
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July 2023 by Anna Offerman
I got hit on my front, driver's side tire. Carl's Collision, and in particular Michael, were b amazing thought-out the process of repairs. My insurance company was difficult and they fought for me and for the repairs the entire way through. They were very communicative and polite. Before, during, and after the repairs they were very specific about what they were doing and never once talked down to me or "dumbed" things down.I would highly recommend Carl's Collision to anyone looking to have work done on their car. I'm exceedingly happy with the experience.
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July 2023 by Hank Holbrook
I just had my Audi bumper repaired and painted. These guys are the very best!!! They matched the paint perfectly. If you want perfection in a paint repair, Carl’s is the place!!! Thank you!!!Service: Painting
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March 2023 by John Burrows
We took our Mazda 3 for repairs after an accident in November’22 and received First Class treatment from start to finish.We were kept in the loop during the entire process from towing, car rental and insurance complications.To say we were 100% satisfied with everything would be completely accurate.Highly recommend Carl’s!Services: Painting
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March 2023 by Jessica
The whole team at Carl’s is great. They go out of their way to minimize the disruption a car accident can cause. They handled everything with the insurance company, helped with rental arrangements, and were very responsive to any questions or concerns I had. They have perfected old-fashioned customer service. In addition, my vehicle was returned looking brand new. They even buffed out an unrelated scratch and took off adhesive left behind by a sticker. They really went above and beyond.Services: Painting
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March 2023 by Howard Newman
Wow. And wow again. We just had our Toyota 4Runner’s body fixed and we are absolutely thrilled. Mike and his crew rock…they were meticulous in all details, and a pleasure to deal with. FYI, I am a sculptor and art restorer.Services: Painting
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March 2023 by zack allgaier
I had an amazing experience here, the crew really care and treat their customers like family! I brought my car in after it was hit and Mike and Hailey really got things going! Even when the rental company screwed things all to hell Mike gave me a ride to my rental car and really made sure the whole process was simple and painless. I know there are lots of stigma going around about body shops, especially those right off base, but I assure you you won't regret going here, and heaven forbid I have to get my car fixed from a wreck again, but if I did this would be the first place I choose!
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March 2023 by Luke Kaspari
Couldn't have asked for better experience. Mike and his team were consummate professionals from start to finish. Had my door smashed pretty good in 45mph winds. Mike did a great job walking me through everything without talking down to me at all and provided some excellent expectation management for the entire process. Estimate was quick, painless, and delivered to my e-mail in less than 4 hours. They were extremely punctual and professional in all aspects of the coordination - I was actually getting calls from them prior to the insurance company. From setting up the rental car to getting the car back on time, they made the entire process seamless. Their work was flawless and I got the car back in better condition than it had been prior to the incident. Couldn't be happier with my entire experience and if I ever need anything done in the future, I will be coming here again!Services: Painting
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March 2022 by Raphael Gundersen
The people at Carl's are absolute legends. I had to get some re-painting done on my car and they went above and beyond with it. They did a bunch of extra work and covered some other scratches/dings that I didn't even ask for. Even went as far as to clean the entire car and make it look brand new. I can't thank them enough for such a great experience and recommend them to anyone who needs body work done. All at a fair price too.Services: Painting
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March 2022 by Paul Sicilian
My classic BMW sportster needed minor mechanical repair while in NY and took it to a BMW dealership in the area. While there it was damaged and did not realize it until I returned to Newport. The dealership said they would look into it but I had little hope that they would own up to it. They said to get three quotes and Carl's was recommended by the local BMW dealership. Mike was great and gave me a great price so that if the dealership did not cover it, it would not be a huge blow to my wallet. I had to get it done regardless as it needed to be stored for the winter and did not want to wait until spring. He had it done a day early and when I picked it up i noticed that the bumper was not 100% aligned. Only I would have noticed this but he took it back in and had the tech come out and review it and the tech was sure he could adjust it perfectly. Came back a day later and it was perfect. Not only was the work perfect and done on time, but they even detailed the rest of the car and it was better than when I bought it in. I am now going to use them for all my auto body needs and also for all my detailing needs going forward. Great shop, great people, great experience.Services: Painting
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March 2022 by Joanne Gorman
First rate service from Mike and his team from beginning to end. We couldn't have asked for a better experience.Services: Painting
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March 2022 by Mike Flynn
Michael is the man, body work was done perfectly. My car is like brand new. Super nice guy and great service, super friendly and makes you feel good about leaving your car with them. Thanks again man.
