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11AM - 5PM
38 Broadway, Newport
Jewelry Stores
“We can there on Friday to get our two grand daughters their ears pierced. We were so happy and impressed with the care and professionalism with our visit. Can only say thank you. Recommend with very high praise.”
“First, I wish I could give Grenon's TEN STARS!. I live in NY and a few years ago visited Newport, RI. I came upon Grenon's of Newport, a fine jewelry and watch retailer. I was not in the market nor thinking of making any purchases. My wife Amy and I were recently engaged at the time. I always liked fine watches, just did not own any. Ray and his wife were lovely. Showed me several watches - I was just browsing. I tried on a Chronoswiss watch - it was beautiful. Next think I knew, Amy purchased it for me as an engagement gift (sorry guys, Amy is taken!).
Ray made the sale seamless. I enjoyed the watch for a couple of years until I began having some issues with it keeping correct time. Ray was always there to help me troubleshoot. Then the watch kept stopping at a certain time. Again, Ray helped me troubleshoot. When demagnitization wasn't helping, Ray asked me to ship it to him. The watch was just out of warranty by a few months. I shipped the watch to Ray. Ray did everything in his power to try to get the watch running using local resources to save me what would be a long delay and an expensive repair bill from the manufacturer. Remember I said "EXPENSIVE."
Ray then contacted me to inform me that he did everything in his power but the watch needed to go to Switzerland for repair. He prepared me for a long wait. Throughout the repair, he stayed in contact with me. Ray then discovered that about two weeks of the delay was due to an error in shipping the watch made by a long time employee. He did not have to tell me that but he took ownership of his portion of the delay, which was really inconsequential in the end.
THe watch was finally returned to him by Chronoswiss. Ray promptly returned the watch to me, wound and time and date properly set. What Ray did not give me is a bill! He absorbed the entire cost of the repair himself because he felt bad for the delay which was not his fault anyway!!!!
When I make my next watch purchase, the way it will happen is I will call Ray and purchasse the watch from him. There will be no calling other retailers. Post sale service like this is so rare and so extraordinary that you cannot put a price on it. REmember, cheap becomes expensive later on!”
“EMILY recently repaired two bracelets of mine and they now look brand new! The workmanship is beautiful and the turnaround time was impressively quick! I couldn’t be happier with the service and I highly recommend her!
Thank you Emily ?
And don’t forget to visit Athalia of Newport to find creative jewelry designed by Emily!”
“I had an excellent time at this location. Ria was very personable and helpful in my decision making process and they truly go above and beyond for their customers so they can leave fully satisfied me thank you again !!!”
“Helped design a ring for my wife’s push present. Having a newborn at home, we had to handle everything by email. The team was terrific and the end result was just as I had imagined. Thank you!”
“A special Jewelry shop on lower Thames Street. Very unique gift for everyone. The staff was really helpful explaining different stones and i am really happy with my purchase.”
“Deborah and this store is amazing. I got permanent jewelry with my cousins. Fair prices and amazing customer service. 10/10 recommend. Also lots of local art and clothing.”
“We love Angel. We come here all the time to fix jewelry/fix necklaces (when the babies pull on them and break them) & get jewelry sized, wouldn’t go to anyone else!”
“What an unbelievable GEM (haha) of a jeweler! Janet, Becky and Doreen are an incredible team of knowledgeable, helpful, talented and friendly caretakers of all things shiny and sparkling - including people! We are thrilled with our engagement ring and wedding bands. When I needed help finding earrings to wear on my wedding day, Becky found the most perfect pair in minutes! We are forever grateful to the Portobello team for all they have done for us! We can't way to go back!”
“I am very pleased with the customer service I’ve received from Karen! She is very polite and understanding of my situation. My fiancé purchased my charm around 8 years ago, and I recently noticed that a piece of the nautical flag was missing. She kindly gave me my options, and shipped my new charm right away!”
“Very organized displays. So many items. All so pretty and unique. They shave pearls to make the shape and dye it to make different color peral jewelrys. Never seen anything like it. One of kind! Loved, loved baby blue tear drop pearls! Ended up buying matching ring and earrings!”
“This store has beautiful items and great customer service. I purchased a few items in store and once I was home, realized I was missing an item, I contacted them and they responded quickly and sent me my missing item without hassle.”
“This store is beautiful! It's been outfitted to bring out the charm of the older building and showcase all of the wonderful jewelry makers featured. The staff was very knowledgeable about the variations and cuts of each stone and she was able to give me some background on the artists, which I really appreciated. If you have an appreciation for unique fine jewelry it's definitely worth the stop.”
“Not only does Jason and Co. have a great selection of fine jewelry, Jason's customer service is nothing short of spectacular. I ordered a bracelet for my wife that turned out to be a size too big, and he exchanged it for me expediently without charging for the extra shipping. He was responsive with his communication and pleasant to do business with. I highly recommend his shop if you're in the area.”
“I'm really glad my husband and I chose this place to get our rings. Not only are they knowledgeable and easy to work with, but the store itself is beautiful.”
“Spent the weekend in Newport and was so glad we stumbled into this store! The quality and craftsmanship of your pieces are amazing. Bought the wife a beautiful necklace and anklet. Very friendly staff and great location right on Thames Street! We will definitely be coming back and will also be visiting your store on Nantucket next Summer! Did you guys make the badge I saw at the The Black Dog? Very cool!”
“Incredible quality products and customer service! After buying a beautiful piece I asked if they would customize another couple pieces to match their product. They agreed and I could not be happier with not only the work but also the ease of dealing with them directly. The pieces I sent are very dear to me and they were in the best hands with JH Breakell!”
“I was in the Newport store today looking for a dress that I saw online. The store did have the dress. I tried the dress on and was it perfect. Elizabeth was great and very helpful. It was a wonderful experience. I did purchase the dress.”
“Was visiting Newport with my friend and happened to walk into this boutique. I found a great navy jacket and a bracelet and necklace. They have beautiful dresses as well and my friend loved the unique handbags.”
“Amazing quality - the cashmere is so soft and amazing styles. There is always a great selection of new clothing to choose from, whether it’s jeans / shorts, fun summer tops, so much jewelry selection. You can also find great little gifts for anyone (purses / candles / masks)”
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“Bought 2 items from L & L - love them both!
I also communicated with customer service regarding questions/delivery on some of their products, and the response -from an actual person (the owner I believe!) - was fast and personal. When USPS was late with delivery, L & L offered to replace the item at no cost if it wasn't delivered.
They were also willing to customize (change clasps and make a bracelet into an anklet) with no upcharge.
You cannot go wrong buying from L & L!”