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April 2024 by Brian Feltch
Many of these reviews mention someone named Sai who provided a fantastic experience. My advice would be to call ahead and see if Sai is working unless you know exactly what you want. I was there on Friday to buy a custom suit and the poor woman helping me had no idea what was going on. The iPad they're forced to use wasn't working great, so that's not on her, but I picked a couple different linings for the jacket and watched her fiddle with the tablet for a while before she told me those linings weren't available for the fabric I'd chosen. Seems like something they should know before showing you a folder full of linings that aren't available to you! I was in the dressing room trying on pants when I realized I'd be 0% surprised if this suit ended up fitting poorly, so I left. If I wanted someone with good intentions and no experience, I'd let my wife measure me and order it online. I was surprised at the service I got.
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March 2024 by Adam
I went there the other day for a royal blue suit and met with a haberdasher named Sai. He was extremely patient and professional and went out of his way to accommodate me. This ease of this shopping experience made me hate the process a little less. I would definitely recommend buying a suit there based on the customer service and quality of the items.
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February 2024 by Mike O'Brien
I needed a suit and Sai was very helpful, measured and produced the perfect fitting suit! Couldn’t be more satisfied with a suit purchase. Thanks.
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September 2023 by Daniel Doe
One of last 5 JABank stores in NE. Grabbed 3 shirts on sale.
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September 2023 by Anthony Ferriera
Can't say enough about this location. The professionalism, compassion, and overall genuine care that was provided is unmatched by far. Sayad, (forgive me if I spelled that wrong) the gentleman that helped us was an absolute pleasure, and VERY accomodating. My brother needed a suit for his daughters baptism, last minute, and Sayad was able to get it ordered overnight and completed in just a few days! We would like to thank Sayad and the team over at Jos A Banks Newport for making the impossible happen!
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June 2023 by CJ Butcher
Needed atux shirt, they had my size and I was in and out in under 10 min. Guys working were very nice and helpful.
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September 2022 by Daniel D'Ordine
The Newport Jos. A. Banks team was just amazing and kind. ?. I was really in a jam last week - funeral the very next day. And the tailor - she was just great - made everything happen with grace and humor and compassion. A miracle to say the least. Thank you ?
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May 2022 by Bradford Doyle
Eric and his team were very helpful at the last minute to get me suited for a black-tie event with only one day to spare! If I had gone here first it would have saved much time and aggravation. This is a great place to shop, very relaxing walking to the pedestrian mall at Brick Alley Marketplace with public parking nearby. Highly recommended.
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November 2021 by Tyler Aubertin
The gal who is the assistant GM did an amazing job helping me last minute with a suit for my wedding after my rental didnt fit. A+ Job
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November 2021 by Victor M Almodovar
Great customer service and very attentive staff, thanks for the quick delivery of my jacket.
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August 2021 by Kip O.
Quality apparel, if you can afford it. Great customer service, even if you can't (afford it). Mahalo Pierre.
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April 2021 by Angeles Diez
Staff gives great service and knowledgeable of their merchandise
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December 2020 by Kait Malcolm
Fashion emergency thwarted! My husband and I came out to Rhode Island for his best friend's wedding, and found that the tuxes the groom and groomsmen rented from the affiliated tux rental place (you know the name) were all poorly fitted and looked horrendous. Enter Todd and the team at Joseph A Bank. They were able to get my husband, the groom, and the other groomsman hooked up with new suits, accessories and tailoring in less than 24 hours (we stopped in at noon today, and pickup will be ready at 4 pm, but we'll be back tomorrow)!!! In addition, Todd called the regional manager for both brands, to ensure a smooth return. Thanks again! You guys saved the day!!!
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September 2020 by Stefan A.
These guys saved me in a wedding emergency when no other place would. I was in RI for an out-of-town wedding when I realized I completely forgot my suit back in DC. Todd at the front helped me pick out a suit for a very reasonable price and at cheaper than it would've been to rent! A+ for being friendly, knowledgeable, and professional when all the other places I called wanted nothing to do with me.
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September 2020 by Kait Muehlhans
Fashion emergency thwarted! My husband and I came out to Rhode Island for his best friend's wedding, and found that the tuxes the groom and groomsmen rented from the affiliated tux rental place (you know the name) were all poorly fitted and looked horrendous. Enter Todd and the team at Joseph A Bank. They were able to get my husband, the groom, and the other groomsman hooked up with new suits, accessories and tailoring in less than 24 hours (we stopped in at noon today, and pickup will be ready at 4 pm, but we'll be back tomorrow)!!! In addition, Todd called the regional manager for both brands, to ensure a smooth return. Thanks again! You guys saved the day!!!