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March 2024 by Katrina Jones
I brought my wedding ring and anniversary ring into the Kay Jeweler in Newport RI. I was greeted right away with smiles, and hello. My rings were evaluated and I was able to find out just what was needed. The care consideration shown by the staff was incredible. When my rings came back, my wedding ring was not up to their standards, and I was amazed. They went out of their way to ensure that I would be over the moon when I saw my rings again And boy did they deliver! My wedding ring looked like the day it was put on my finger 26 years ago! It is so refreshing to find associates who really put their all into making sure your experience is the best.
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December 2023 by Katie Doyle
Shout out to the pretty black female employee who I just watched run to the door and flag down an older woman who left her phone (who was almost at her car)! Faith in humanity restored!
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November 2023 by Valeria Avarez
I loved this place. I been a costumer for 7 years and I was never disappointed. Everyone is very nice and they make you feel welcome. If you need a gift for a love one this is a good place to get it.
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October 2023 by J Fox
Rude anti firearms policy posted attempting to prohibit legally possessed and licensed firearms. Not only in their store but also in the carpark and surrounding area. Security is understandable hoplophobia not no much
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October 2023 by Daniella Tartaro
My fiancé and I had an amazing experience with Jessica and Kayla. We will be getting married this October and we were so lucky to be able to buy our wedding rings/engagement ring, and wedding jewelry. Jessica and Kayla were are one of a kind. They were extremely on top of it throughout the whole process and we are so grateful for their exceptional service. Kay jewelers is definitely lucky to have these two working for them. We live in Boca Raton, Florida now and still call and buy from Jessica and Kayla in Newport, RI. They are attentive, caring, and kind. We couldn’t be happier! Thank you Jessica and Kayla for always ensuring excellent 5 star customer service. You have made our wedding so special.
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May 2023 by Maurice Covino
We showed up just a couple of minutes before closing to get a necklace repaired and the staff was kind enough to let us in and fix it while we waited. It meant that they stayed there about an extra 10 minutes. they were very kind and efficient. I will go back there the next time I need any jewelry for my wife or jewelry repair.
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May 2023 by William Longo
Brought our 8 y.o. to get her ears pierced and Jessica was AMAZING! Patiently walked through the whole process and made our daughter’s experience super enjoyable. Thank you Jessica!
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May 2023 by brett oconnor
Newport, RI store ladies are awesome.Sold me a watch and were more than happy to clean my wife's rings.....
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May 2023 by Alyce Weeden
The best experience with Jewl, she is always amazing when I buy my Jewelry. Her customer service is outstanding.
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April 2023 by Amy Buskey
Always a pleasure visiting this Kay’s and I love leaving with my ring sparkling clean after an inspection! Personable, helpful staff with great suggestions on jewelry.
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April 2023 by jkickz 6
Great staff. Very happy with purchase. She’s gonna love it
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March 2023 by Fatima Milhomens
Highly Satisfied!! Our experience with Jessica was so great. She was so very attentive to my desire to make my broken 30 year old Kay engagement ring look like it was new again. Her expertise and patience was so appreciated.Thank you again! I'll be back for that Anniversary Band!
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March 2023 by Mark Klein
Ms. Kayla and “B-Dubs” (Boss Wonan) were amazing!!! They took the time to educate us and we’re extremely patient! Thank you so much!
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March 2023 by Dan P.
Theres a reason I'm a repeat customer!!! Customer Service consistency here is always top notch!! Pauline had all the answers for a guy that knew all too little! She had amazing and enthusiastic expertise, matching my terrible description of outfits and other jewlery to match what really pops and what would work for my wife! She was VERY well knowledged in all the gems and necklasses I was looking and asking about, and really kept it fun! Not something you would expect at a jewelry store! Definitely made this whole interaction so much easier and very much appreciate her and the manager, Kayla, for the extra help! Thank You, Thank You, Thank You!
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March 2023 by KeevinVerity Pierson
Love, love, love Kays in Middletown RI. The staff is always super helpful and attentive.
