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October 2024 by Donald StClair
Very nice gents! I’m from out of town and they were able to get my car in as soon as I walked in the door!
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July 2024 by Isabella Deady
Had a good experience going here the other week for a vehicle check. Keith and Dennis were very helpful and time efficient.
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July 2024 by Don Mosher
Kent’s Alignment has and continues to be a trusted business for automotive care and Rhode Island Inspection here in Newport.
The staff is courteous, knowledgeable and strive you get your vehicle and you back on the road.
Frank Dwyer has been doing this for an extended and extremely long time.
The mechanics like Keith haven’t seen anything they don’t know how to repair or replace as well.
Also, one of the Best front office staff, Molly, is the best. She totally knows what she is doing and if she doesn’t have an answer she will find it and call you back in just a few minutes. Molly is a total asset to Kent’s and I sincerely hope she stays with them.
In closing, if you live on the Island or not, Kent’s Alignment is the very place you need to bring your vehicle to for repairs, diagnostics (yes, it costs money to figure things out, none of us would ever want to work for free) and your inspection.
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July 2024 by Evan
I brought my car in to have service done and Molly was very nice and helpful she gets five stars!
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July 2024 by ALA TIMBER
Fantastic experience. Molly at the front desk is amazing and the guys behind the doors are awesome.
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April 2024 by Gary Fay
Always helpful and courteous. Great service.
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March 2024 by M Durant
Our 2011 Land Rover LR4/Discovery 4 needed a new battery, alternator and water pump, and a few associated items.
Reading the review of another customer with an almost identical set of mechanical issues, what can be said but my experience was 100% opposite to that review which appears very unfair.
My experience with this team of professionals was absolutely first rate. The owner and his team are considerate, professional, very consultative, proactive, and took great care to show my husband and I exactly what was wrong, which parts had failed and the likely reasons why (and face it after 100,000 miles and 13 years of driving, these are the kind of parts you ought to be expecting will need replacement).
The vehicle most recently repaired is our fourth Land Rover and they are not cheap or simple vehicles. I will also point out that not every mechanic loves to work on them, I've experienced instances where some shops will even decline to service these, because of the complexity.
Nevertheless the Kent's Alignment team took care of a big set of issues in a truly professional and confidence-inspiring manner. Awesome. While the scope of the repair was big enough that this was not a cheap effort, Frank and his team gave us every confidence we made the correct choice in going to Kent's.
While I'm no expert in the domain, my husband also remarked on the diagnostic gear, tools and other systems they use, which is apparently state-of-the art and very new. Plus the facility is uncommonly tidy and nice.
Based on my experience with this team I recommend them unreservedly.
Thanks for looking after our beloved LR4!
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March 2024 by Kelly Ferro
Frank and his team are great. They are honest and understanding. They go above and beyond for their clients.
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February 2024 by Casey Sanginario
DO NOT GO HERE. Misdiagnosed my coolant leak and replaced an entire water pump system at a ridiculous price. Turns out my car only needed a plastic housing piece. Absolute worst customer service when I called to discuss the issue and kept repeating "Well I told you" without any further explanation and did not apologize once. We will NEVER go back here.
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February 2024 by Nick Sanginario
Stay away from this slime ball! They are unskilled and untrustworthy.
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January 2024 by Anna Lockhart
The employees and owner of this shop are some of the best I've ever seen. They're knowledgeable, friendly, respectful, and nice. They don't talk down to you or treat you like you're stupid. They go over the details of what they found and what they recommend. I highly recommend this place to everyone who needs work done.
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October 2023 by John Macioci
Very communicative and honest. Fair price as well.
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August 2023 by Patty G.
The owner has no customer service skills. He flew off the handle and instead of de escalating a situation he brought it to a shouting match. Right or wrong it was his place to be professional and calm the situation. Instead he chose to outscream his customer. Not cool.
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July 2023 by Branka Rafique
I needed a State Inspection for my vehicle, and they took care of my vehicle in less than 20 minutes and were done in less than 10 minutes with the inspection. Great customer service!Service: Vehicle Inspection
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July 2023 by SeaMarlo's fishing the FilAm-vlogger
Bad management! Simple rear brakes to fix . They said they get it done by one day 3 weeks after they finally fix my rear brakes fix but not to know my brakes making noises and my ABS and track stabilizer warning light went on , so the manager blame it on a rat .lol ! So 3 months later I bring to another shop to fix the ABS they said Kent's shop forget to install another part that's why my warning light went off.. I wouldn't recommend anyone bringing there car to this shop .. zero stars for this shop
