-
April 2024 by Juan C Gonzalez
A beautiful place full of discounts to buy and enjoy
-
April 2024 by Laura Dupuis
I went for the first time this week and was so happy to finally experience the store in person after years (10+) of following them on Tumblr and Instagram. I wanted everything in the store. Britt was there and helped me, she made the shopping trip everything I could have wanted, thank you !
-
April 2024 by Patrick Callahan
First time customer and I was quickly reminded why I don’t like to try other clothing companies. Ordered a hat and the hat not only didn’t fit me it was too small for my girlfriend and she 5’3. Definitely a child's cap but whatever the Return process was a nightmare so I just donated to second hand shop down the street from my office
-
April 2024 by Sandra P.
The website showed a pink sweater. I clicked to purchase a pink sweater. But the default was a cream sweater. Now I can't get them to exchange the sweater even when I showed them the email confirmation shows a pink sweater. For this price point I expect better customer service and web design. Caution to anyone willing to buy from them--you can do better.
-
March 2024 by Syha Zhooat
I was in the store in late December, on a cold and blustery evening, and the place was so cozy and immaculately decorated. The employees were hospitable and helpful. I'll definitely stop in, again. ❤️
-
February 2024 by James Honeycutt
Love this store!
-
December 2023 by First Last
BUYER BEWARE!!! This place has HORRIBLE CUSTOMER SERVICE!!! What happened to good customer service in the U.S.? Companies that appreciate their customers and reasonably try to help them. On December 10th, I purchased The Lovebird Fair Isle Sweater for my wife for Christmas. When the time came and passed for it to be delivered, I looked at my email to track the order. I saw a message saying my order was canceled because of suspected fraud. Come to find out, the suspected fraud was because my IP address showed I made the ordered more than 500 miles away from my shipping address. I guess KJP, did not take into consideration that customers place online orders using a VPN (for online security) or when they are traveling. They had my contact information (why ask for it if you are not going to utilize it) and they did not bother to reach out with any concerns. I contacted the company by email and phone, but they refused to help me whatsoever. The product is now sold out so I can’t even reluctantly order it if I wanted to. KJP’s representative’s attitude was, we don’t care you are one little measly customer, and we have plenty to go around. I am so disappointed because my wife now will not get the sweater she liked, and I am left desperately trying to find something different. Customers are helpless in these situations, so this is my only way to express my distress and hope something like this does not happen to you when ordering from this company. SHAME ON YOU Kiel James Patrick!!! I will order from Wooden Ships from now on. Wooden Ships has better customer service and come to find out, the Wooden Ships’ sweaters are softer and less scratchy than KJP’s sweaters.
-
December 2023 by First L.
BUYER BEWARE!!! This place has HORRIBLE CUSTOMER SERVICE!!! What happened to good customer service in the U.S.? Companies that appreciate their customers and reasonably try to help them. On December 10th, I purchased The Lovebird Fair Isle Sweater for my wife for Christmas. When the time came and passed for it to be delivered, I looked at my email to track the order. I saw a message saying my order was canceled because of suspected fraud. Come to find out, the suspected fraud was because my IP address showed I made the ordered more than 500 miles away from my shipping address. I guess KJP, did not take into consideration that customers place online orders using a VPN (for online security) or when they are traveling. They had my contact information (why ask for it if you are not going to utilize it) and they did not bother to reach out with any concerns. I contacted the company by email and phone, but they refused to help me whatsoever. The product is now sold out so I can't even reluctantly order it if I wanted to. KJP's representative's attitude was, we don't care you are one little measly customer, and we have plenty to go around. I am so disappointed because my wife now will not get the sweater she liked, and I am left desperately trying to find something different. Customers are helpless in these situations, so this is my only way to express my distress and hope something like this does not happen to you when ordering from this company. SHAME ON YOU Kiel James Patrick!!! I will order from Wooden Ships from now on. Wooden Ships has better customer service and come to find out, the Wooden Ships' sweaters are softer and less scratchy than KJP's sweaters.
-
December 2023 by Alexandra L.
The Quick: such an awesome shop in the heart of Newport! Amazing selection, the service is tip notch, overall the store is a joy to visit. They take the holidays and seasons very seriously so it's always fun to stop in and see what's new! Plus they have a lot of great gifts for everyone on your list
-
December 2023 by Michelle S.
This company invest a lot of money into advertising, but in actuality, their clothes are extremely expensive and overpriced, and their customer service are horrendous. Do not buy from KJP They also take forever to send you your items that you buy and everything comes in separate packages so it's not earth friendly You end up with lots of cardboard Terrible experience here
-
December 2023 by M F.
The "free returns" for online orders is misleading. You only get your money back if you take it as a store credit. If not, they charge you $20 for return shipping. Bastards.
-
October 2023 by Bob Kays
Favorite place in Newport to shop
-
October 2023 by Becky C.
Such a feel good website but beware sweaters are made in China. That New England inspired design is very misleading.
-
September 2023 by Debbie G.
Andy loves his Kiel James Patrick bandanas. He has a collection of flandanas and summer madras.
-
September 2023 by Beckey Thibault
My kind of place! Absolutely love it!
