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March 2025 by Nancy O'Donnell Willis
I love Matt's. The staff an kind and the store is spotless. I love finding new things from small businesses. Thank you.
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February 2025 by Joseph Crawshaw
Comprehensive and professional service from Daniel and Betsy.
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February 2025 by Kealan Faerber
Attentive and receptive. Great experience
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January 2025 by Cheryl Burrows
Great sales person very pleasent. Not pushy giving you time to decide.
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December 2024 by Jennifer Baldwin
Updated: Went back to Mattress Firm- Newport because of Betsey’s professionalism and kindness. Great customer service!
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December 2024 by Robert J. Cordisco
Betsy is the most knowledgeable manger in your company. I am a loyal customer to the Newport store bc of her. Always gives the best advice on point! Thx Betsy!
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December 2024 by Meghan Sepe
If you're going to the Newport location, ask for Betsy. These 5 stars are for her!
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November 2024 by Christian Smith
Betsy was a great salesperson. Very knowledgeable and helpful. In and out of store after purchasing a new bed in less than an hour. Can’t wait to try my bed!
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November 2024 by Donna Repko
Matthew Cox has been a very helpful agent but I can’t seem to get this order placed. Yesterday Nov 17, I went to the Newport RI store to place the order. For some reason, Matthew could not enter my address for delivery on the sales order form. I sat there for 20 minutes til he finally said he would email me a link to place the order.
I went home but never saw the link. Turns out it was sent, but ended up in my Promotions box instead of my Primary box. I tried to open the payment link but got a message that the sales order number is invalid. The sales order number on the link is missing the last digit.
While I was home yesterday afternoon, I tried calling and emailing Matthew. He didn’t answer the phone and I didn’t leave a message.
Why don’t your salespeople have a card with an email address a phone number??? The difficulty in reaching Matthew is extremely frustrating.
Now I just called your 877 customer service number. Also very difficult to navigate and I only got a run around from someone who could not understand that I just wanted a link to the correct sales order number to place the order.
At this point, I’m thinking it’s all a bad sign and should not purchase from Mattress Firm. Very disappointing.
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November 2024 by Kinney Family
Great service and advice from sales associate.
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October 2024 by Grigore Cosolovschi
I recently purchased a mattress and an adjustable base from Mattress Firm, and the experience has been nothing short of frustrating and disappointing. I was initially promised that the adjustable base would work seamlessly with all bed frames. However, upon installation, I found that the legs were far too short, and, to make matters worse, the drawers built into my bed frame made it impossible to install the base as expected. When I reached out to customer service, the initial suggestion was to “add wood” to make up for the short legs—an unhelpful and impractical solution that didn’t address the real problem.
After finally speaking to a manager, I was assured the adjustable base could be used without legs, but this ended up damaging my bed frame. Despite my continued calls for help, no one ever followed up or offered a solution. It was incredibly disappointing to be met with broken promises and misleading information, especially with a product that was sold under a “non-refundable” label. I was ultimately forced to spend extra money on Amazon to purchase additional legs and materials to reinforce the damaged frame.
This experience has been incredibly frustrating, and the lack of accountability and customer support has left me feeling deceived. If you value honesty, product quality, and reliable customer service, I’d strongly advise looking elsewhere.
P.S. The 2 starts are for the mattress otherwise you'd be getting none
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October 2024 by Mimi Grotto
Betsy is the best !
Ive purchased from her before. Happy to return again for another mattress. !!!
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October 2024 by Jennifer Meyen
I’m very happy with the service I received today at Mattress Firm. Derek listened to my price range and answered all my questions without pressuring me. I really appreciate that and the experience was excellent.
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September 2024 by Hugh Hall
We had a great experience with Mattress Firm and particularly Betsy. She was low key and very knowledgeable
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September 2024 by Rose Hyder
The sales associate,Diane, was extremely knowledgeable and helpful. She made what is typically a long process very simple and easy which I appreciate!!
