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August 2023 by Karl H.
Let's see. Where do i start. If you love cooking, grilling this is the place to go. Well, if you like, run BBQ sauce, and there is a huge selection of hot sauce. Medium all the way to xhot. Kaylee is very knowledgeable on the products and can help you find what you're looking for. Just give her an idea of what you want to put it on, and she will point you in the right direction. The rest is up to your taste bids and what you can handle. They also have taste testing to try, which helps in making those touch decisions. It's a small little place but has a lot to offer. I could not have been more satisfied with the help she gave me finding what I needed.
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July 2023 by David Bonanca
Their mango Habanero wingsauce is delicious and I absolutely recommend you buy it. Spicy enough where you can taste it but not overpowering the sweetness of the mango.
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May 2023 by Jada Disdero
Lovely establishment! Their variety is insane! They were very kind and helped me pick out the perfect sauce, it's delicious! Ghost in the Darkness (the sauce) 10/10 would recommend!
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February 2023 by Josh Shanks
They had just the sauce I was looking for and great service. Even got to try some great sauces!
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October 2022 by Joao
Great choices of hot sauce, seasoning,salsa all kinds of cool stuff. I like that you can sample before you buy.
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August 2022 by Joao Lopes
Great choices of hot sauce, seasoning,salsa all kinds of cool stuff. I like that you can sample before you buy.
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August 2022 by DonnaJoao
The girl working was super friendly an helpful. This is the place for super hot sauce an salsa all kinds of hot stuff
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August 2022 by MikeTheSurfer ..
My friend Joe got some of the flatline sauce in his eyeball. For those of you who don't know, this sauce is the spiciest one the store owns. It has 7 million Scoville units. The kind man who was working the cashier was very helpful to us. We called him while in excruciating pain and he helped to direct us towards safety. If you ever get sauce in your eye you should definitely contact this place.
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August 2022 by David H.
Worker was extremely friendly and talked us through all the sauces. He convinced us to buy the hottest sauce that we tried and helped us when we called back after closing hours for help. Lots of different sauces from all varieties would highly recommend for fellow saucers.
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July 2022 by Marie O.
Pepper Palace is a cool store with a huge variety of different kinds of hot sauces, marinades, dry rubs and spice mixes. This review is based purely on the strangest customer service experience my husband and I have ever encountered. We entered the store one evening just before closing and the cashier (young lady who was quite friendly) allowed us to sample a few sauces before I purchased two bottles. I had not bothered to check the prices; my mistake. She rang us up; all was well so far; then 10 minutes later I checked my receipt and noticed I had been over-charged $4.00 on one of the sauces (it was marked $12.99 and rang up at $16.99, or something like that.) No biggie; we were right across the street so I returned for a refund. We had paid with a credit card, and as she did not have the access code to issue a credit, she attempted (unsuccessfully) to contact the manager in order to issue one and offered me $4.00 out of her tip jar. I declined that because it was not her fault and I didn't want her to dip into her tips for a mistake that wasn't hers; but she insisted I "wasn't overcharged" and that the "actual price" was what the sauce had rung up. (Red flags - retail doesn't work that way.) Since I wanted a refund for the purchase (neither bottle was opened and I had the receipt), she asked that I return the next day. Not a problem; we were in Newport all week, so it was no inconvenience. We stopped in the next afternoon, and she apologized that se wasn't able to get the requisite code/password to issue a refund, and asked that we come back Thursday night between 6 - 7 pm when the manager would be there. No problem. We thanked her, and returned around 6 pm Thursday. We were then informed by the manager that she "didn't appreciate the way [her] employee had been treated", implying that we were somehow rude/entitled/abusive...? Because we requested a refund? We understood that it was beyond the cashier's ability at that moment; no one (we or the cashier) was rude or impolite to anyone else; and we came back without incident to have the refund processed. When we did, we were met with unwarranted hostility, which I still can't figure out. Yes, they lost a sale; but it was a transaction - no "mistreatment" occurred from anyone's end, which I tried to explain. Whatever. We received the refund. Generally a good idea in retail to honor the price with which a product is clearly marked, as well as refraining from accusing customers of rude behavior. We were exceptionally patient, and no one blamed the employee for anything. Pepper Palace's product is great; but service is questionable.
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July 2022 by Kirstin Salka
Kaylie the manager was so helpful and knowledgeable about all of the products in the store. She gave amazing recommendations and pairings for foods. She was also so personable and the store was so cleanly during my visit. Will definitely return for more sauce recommendations from her for all of my future cooking! She demonstrated true passion of her love for sauces and the knowledge she has. That is a rare find in many retail stores and I can't wait to try more of her personal recommendations!
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July 2022 by Rosemary DeFrias
Best selection of hot sauce ever!!!! The sales person was very helpful and knew the product ?
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July 2022 by Rat “ratty” Boy
The manager was very helpful and had expansive knowledge of the products in the store. Made awesome recommendations. Also the store was immaculate, really well kept!
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February 2022 by Courtney Smith
Great selection. Always stop in when we’re in town.
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January 2022 by Jaye Aster Broder
Great stop for gifts of salsa, dry rubs, hot sauce, and spicy jerky. It’s within walking distance of Bowen’s Wharf.
