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August 2023 by Henry T.
Y'all are a bunch of hustlers... you charged my buddy (who is a disabled vet) almost $130 for a propane tank and a "first fill" of the tank. Absolute highway robbery, you guys should be totally ashamed of yourselves. -5 stars, do not give these people your business.
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October 2019 by Aaron C.
Sadly it is a necessary means to get a vehicle to move a house. Of course U-hall is there like a big brother offering trucks at reasonable(?) rates. On both ends of picking up and dropping off there has been a significant wait. On the pick up side, the worker helping us was clearly more interested in speaking with his girlfriend than doing his job. The other fellow was making phone calls to delinquent accounts. A surprising number of people appear to be delinquent. The worker calling also noted the managers bathroom experience. Overall it took over an hour to rent the truck: the worker helping us continued to delete info he put in; completed the transaction to include a dolly knowing a dolly was in the truck already; never completed the transaction the first time; bathroom manager had to step in and assist. On drop off overall somewhat quicker as it was only the manager on staff at that time. Only 30 minutes, but I am certain more efficient than the mad deleter.
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January 2019 by Bart S.
I was charged an extra day without my permission. I called and was told sorry you'll have to call someone else - I can charge your credit card without your permission but I can't remove the unauthorized charge. This was an unethical move by these guys. I don't have time to spend fighting through call centers, I just ate the unauthorized charge and moved on.
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March 2018 by Tj G.
If I could give negative stars to a place I would! I reserved a tow 1 month in advance & got a call 3 days before picking it up saying I need to drive 2.5hrs round trip to another location that carries the tow. No apologies were given, I wish I was sticking around because I would start my own hauling business right beside them and show them what a true business should look like!
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September 2016 by Krystal L.
We reserved a 15' truck & auto transport about a month in advance. We didn't get assigned to this location until the day prior to pick up, even though we reserved so early because that's just the way their system operates. However, we did go into the office at this location 2 days prior to ensure that they would have what we reserved. We spoke with the manager, Michelle. She was awesome, she assured us that she would have the truck & auto transport & she even let us take one that she had on the lot at the time to do our empty weigh. We were doing a military DITY move & she understood that we needed an empty & full weigh and the local weigh station was going to be closed on the day of our pick up. So Michelle let us take the truck & transport to get weighed & even allowed us to drop a few empty boxes that we had purchased at our home, because they would not fit in my car. On the day of pick up the guys working helped attach the trailer & secure my car onto it. They were great. Being that we were doing a one way rental to Chesapeake, VA we are limited to a certain number of miles. We were worried about possibly going over that, so the rep that assisted us on the day of pick up gave us 50 free miles. That helped relieve some stress. The entire staff at this location made the stressful process of moving a lot less stressful! I'd recommend this location to everyone I know in need of a rental.
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August 2015 by Julie G.
I had a move this past weekend & the women at this U-Haul location were a pleasure to deal with. Obviously at the end of the month this place is booming. I had to secure a rental for 11:15 that wasn't ready when I arrived at 11:30. The woman at the desk quickly got on the phone with the current renter who was stuck in traffic (jazz fest weekend in Newport, need I say more?). She said it would be about 15 - 20 minutes so we decided to go run another errand and come back. When we returned the truck had just been returned & they quickly got us out the door. Drop off only took about a minute. The ladies here really are super nice & friendly. I was stressed from my move thus far and they still managed to make me laugh and enjoy my time there.
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March 2014 by Cherie Z.
Reserved a tow 1month in advance & got a call today (day of pickup) saying I need to drive 2hrs round trip to another location that carries the tow. They said 'Sorry it's based on availability, & if we don't have it we may send u to another location.' In previous calls they stated they'd have one ready, no problem. This 'based on availability' thing should have been brought to our attention a month ago. Not to mention 2 guys that work here are rude. Just be sure u have all info, & if they say they don't have the trailer/tow in shop right now, consider it unavailable for your future reservation also.
