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April 2024 by Jp Guerin
Quick easy and friendly staff
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April 2024 by Jeff Fox
Had very good experiences with rental vans at this location. The Wait can take a while on busy days, but the service is great. They're also more flexible than some of the other locations I've worked with. Always make sure to do a good walk around of the rental and take pictures of everything. It saves the possibility of disputes later.
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February 2024 by Karl Olsen
Staff was very responsive. Trucks were fine and all was good. I rented two recently in both were good experiences
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January 2024 by JAMALE JAY
5 stars!!!! Best Uhaul experience I’ve had, moving is stressful but this time it was seamless… the worker bubbz, and another at the counter helped me with my truck and helped me get a unit that worked best for the amount of stuff I had! Highly recommended!
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December 2023 by Mark Holland
Professional Service, Descent equipment, As promised
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November 2023 by Rachel Benoit
Brian and Shane have to be the best employees I have ever had the pleasure of working with! I was in a very difficult situation and penskey had my reservation for a week when it came time for me to pick up the truck they could not find my reservation and I was at the point of panic I have to remove the items from the location at 9:00 a.m. 4tomorrow morning that was the deadline! I called the U-Haul location in Newport and that's when Shane and Brian completely listened to me vent and solve my problem immediately by allowing me access to a pickup truck last minute 15 minutes before the store was closing I had an issue with the app I was able to call them back they responded with 5 minutes till the store was closing and helps me to navigate the situation I also received a text from the GM after the store was closed for almost an hour letting me know that if I run into any issues upon my arrival that he will help me Beyond his hours of operation I couldn't have asked for anything more these men are amazing and go above and beyond their job titles and responsibilities! Thanks you so much for saving my belongings my night and my sanity!!!
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November 2023 by Julie Weeden
Brian was amazingly helpful today. Made renting a uhaul for my couch that I was donating so much easier and effortless on my part. I highly recommend this company and if you get to speak to Brian, even better! Thank you for all that you did!
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October 2023 by Elizabeth Dore
Changes the miles rate on my rental with consent and also charged me additional for gas when I returned the truck at the same gas level I received it at. Called and spoke to Emmanuel - told me he had my okay, which he did not. He never mentioned the change in my rates and he told me he could pull up recorded calls, which I welcomed him to do and he told me he wasn’t fixing the issue. Go to the NK or Tiverton locations instead.
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August 2023 by Jesse Levesque
They had a flood one time. The office called me, told me they were cutting the locks and going into the storage units soon to check for mold, damaged items then repack everything for customers. When I told them I didn't want them going through my belongings they gave me three days. Three days! I was in Florida! I managed a flight using a credit card, rented a van, no small trucks were available and drove what belongings I valued the most home in Florida. Don't use this U-Haul in Newport for storage if you can help it! On top of being operated by jerks the place is prone to flooding.
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August 2023 by Henry T.
Y'all are a bunch of hustlers... you charged my buddy (who is a disabled vet) almost $130 for a propane tank and a "first fill" of the tank. Absolute highway robbery, you guys should be totally ashamed of yourselves. -5 stars, do not give these people your business.
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March 2023 by Manuel Tapay
They charge me for minimu scratch that I don’t do, that’s a robbery. B careful
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November 2022 by Jessica Green
We had our belongings on the first floor outside and last year during the hurricane a lot of our items were damaged by the flood. No problem, I purchased insurance. Guess what? The insurance they offer doesn't include flood damage.The area we were located in is always going to be flooded if there is any sort of issue regarding water. Period.They moved us to another unit and took one month rent off. We had over $10k worth of damage. I can say without a doubt we will never use this facility again.
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November 2021 by Suhas Potphode
Very friendly staff
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September 2021 by M White
Great staff friendly snd helpful
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May 2021 by Dave Christian
I fill my propane at Newport Propane with no problem for 2 years. I went here and the employee was spraying propane all over the place and blaming it on my motorhome seals.. I told him something was wrong and to stop. He still charged me for 17 gallons and 2 days later after cooking on my stove I was out of gas. I went back and he told me to legally refund me I need to call corporate offices, waited hrs on hold and corporate finally told them to refund me. It has been 72 hrs since corporate offices told them to find my receipt and issue me a full refund and still no refund "they can not find the receipt." I'm told to wait more. I went back to Newport Propane and filled my tank without a problem no leak. I would stay clear of this place if you want propane go to Newport Propane. I will call corporate offices back today and try to resolve this. This review will only be removed if issued a refund in the next 24hrs