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July 2024 by Grace Pacheco
I was recently in the North Kingstown store on Friday, July 5, 2024 and was so pleasantly surprised by the cleanliness of the store and the well stocked shelves. One employee in particular, Maddie, F, was so helpful and courteous. She made my shopping experience a joy. I found everything and more of what I was looking for. I can’t wait to go back again.
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July 2024 by Chloe
I've been shopping at Marshalls for about 24 years and I'm usually a very happy customer.
Yet, this particular store, the Marshalls location at 20 Frenchtown Road, North Kingstown, RI, is being managed terribly. It appears totally neglected and has been going down hill for a few years now.
Yet, two other stores, owned by the same corporation, within moments of this one, Home Goods and TJ Maxx, are still as nice as ever, with hard-working, dedicated, friendly employees and managers, always looking clean and well-organized. What gives?
Without exception, when you arrive, this store will be disorganized, dusty, disjointed and the fitting rooms and all of the floors not only appear unwashed -- they don't even look vacuumed.
Even the sheet glass at the entrance looks dirty.
None of the clothes are being kept orderly and maintained on the hangers, as they usually are in their other stores.
Further, the women's shoe dept. is split into two separate areas. I have never seen anything like this!
The other day, I popped in to see if this store had finally been updated/improved, after more than a year of avoiding it altogether --nope, just the same, if not worse.
When I got to the register after finding just one item, FIVE employees were standing around talking and doing absolutely nothing.
There were no customers in line other than me.
Why weren't they busy addressing all the cleaning and organizing that clearly needs to be done?
While being checked out, I asked if I had come at a slow time and the cashier said, smiling, "No, it's always like this." She couldn't have been happier to have 'nothing to do' it seems. Hmmm, well that should tell you something.
It's clear that employees who take zero initiative or who are not being properly managed, will very likely be forcing this store to close at some point and it will be a shame, since this store used to be SO BUSY and was one of my favorites!
This is a PRIME location, close to the highway and other conveniences, so, there's no reason under the sun to allow unmotivated managers/employees to drag this store down. Truly -- Why allow those who have no enthusiasm for their jobs to bring it down like this? I do wonder, are these young people practicing the "quiet quitting" trend?
I believe that others in our lovely area, with eyes to see, are observing all of these very obvious issues and going to TJ's or HomeGoods in North Kingstown instead, which have remained vibrant and bustling.
As a side note, only one genre of music is being played, very loudly, that is geared towards hip-hop/club music, etc. With all the other genres of music out there, why is this music the one & only genre we all have to listen to in ALL of these stores?
I genuinely hope that one of the district managers will pay a special visit there and spark some life back into this place.
The Marshalls corporate "contact us" by email web page is totally dysfunctional and my message will not go through, so, this is my only way to get their attention. If they finally pay some attention to this store, I will gladly come back here and bring the rating to a FIVE, which is the rating they've fully deserved up until several years ago.
Therefore, please know that my poor review is meant to save this location, not to harm the overall reputation of the TJX companies, since I GENUINELY appreciate them and will continue spending lots of money in all of their other stores.
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June 2024 by Doctor Colors
I only buy my clothes here m
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May 2024 by Jaime Cherry
Marshall says a lot of great brands at good prices.
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April 2024 by Sara
I love Marshalls. But, this Marshalls is a whole mess.
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February 2024 by Margot Garvin
North Kingstown Marshalls is my favorite! Staff is amazing and store is spacious with an awesome selection
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February 2024 by Paul Boyd
Great place for a bargain
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February 2024 by Red Panda
Homophobic
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February 2024 by Kenna Rubin
Excellent location with lots of clearance items. Every time I visit a come away with many nice pieces at excellent prices
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December 2023 by Nurys Montepeque
Marshall's Always has what I need and more
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November 2023 by Gicelle Nava
Super friendly staff! Lost my wallet in the store and the manager on tonight stopped what she was doing to help me find it. Couldn’t thank her enough. Wish I would have gotten her name!
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November 2023 by Jen W.
Definitely the kind of store you have to visit just to see what is available. Prices can be very good on brand name clothing and footwear. The store is well signed so you know where to go for what you are looking for. Clothes are sorted by type: sweaters, pants, tops, etc. and organized by size so it's easy to find your size section and see what they have. Changing rooms are toward the front of the store. The ladies changing room is pretty large, clean and well lit with lots of places to hang your items. Whatever you don't want, leave with the attendant to return to the racks. The staff are usually pleasant. The check out line can be long, but they often have several cashiers on at once and will call people off the floor to help if the line gets too long. There are plenty of items along the line to keep you shopping while you wait your turn. Plenty of parking is available in the shared lot. Easy in/out with a light at the entrance.
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October 2023 by Bill Phelps
Great place to browse for buys.
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September 2023 by Jeffrey Liebrich (Jeff my life)
It's fine, the deals are very good, the place is clean, and the people are friendly. This is admittedly nitpicky; I just wish there were a bit more attention to the line. It feels like the employees have to spend too much time dealing with hangers and other extra business after a large transaction like a return. It can really let the line pile up. So when it's busy, especially during the holidays and such, you have empty registers and perfectly able employees fiddling with hangers and anti-theft doo-dads on the back counter when there's a line of customers waiting to check out. Whatever the system is, it's 100 percent not their fault. They've always been friendly and courteous. Also, please stop having employees ask me to sign up for your card. I know you won't, but nobody wants another card in their wallet or app on their phone. Just buy my data from a broker like everyone else.
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September 2023 by Jeff my life
It's fine, the deals are very good, the place is clean, and the people are friendly. This is admittedly nitpicky; I just wish there were a bit more attention to the line. It feels like the employees have to spend too much time dealing with hangers and other extra business after a large transaction like a return. It can really let the line pile up. So when it's busy, especially during the holidays and such, you have empty registers and perfectly able employees fiddling with hangers and anti-theft doo-dads on the back counter when there's a line of customers waiting to check out. Whatever the system is, it's 100 percent not their fault. They've always been friendly and courteous. Also, please stop having employees ask me to sign up for your card. I know you won't, but nobody wants another card in their wallet or app on their phone. Just buy my data from a broker like everyone else.
