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March 2024 by Lala
Even if you cancel your membership before having to pay the next month, you are forced to pay for it. Doesn’t make sense.
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March 2024 by Mitchell
The best Planet Fitness location! All of the employees are helpful and super nice.
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October 2023 by Elizabeth Wickett
This company is out to steal your money. I have to completely change my checking account because they find ways to charge your account even after you put a stop payment from this merchant with your bank. I called to cancel non contractual memberships I signed up for for a week and wasn’t allowed to do so. I’ve never heard of a gym asking for a credit card and a checking account number, it’s a way to steal your money even after you try to cancel.To club owner- yeah, like I’m going to take the time out to my busy schedule to call or come in and speak to the rude sales person I already attempted to cancel my memberships with. When I asked her why she told my husband and I to sign up for two black memberships when he could have just been my guest for the week she told me verbatim “I don’t read minds” and “she gave us what we wanted.” I have never dealt with such poor customer service. I would rather pay 100/month at a gym who’s employees know how to speak to customers with tact and class. I don’t want to come in or deal with this business ever again. And had she she let me cancel one of the non contractual memberships, I probably would have kept mine. Instead I keep getting charges to my checking account and have to go through the hassle of changing my checking account and disputing charges. How about you cancel the memberships and let people cancel them easily in the future?
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September 2023 by God is Good
Management enforces rules and policies to certain people. Keep your money, join a locally owned gym. Zero Stars
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September 2023 by Ralph Y
good club. good working showers. purely!
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August 2023 by Ralph Yusufov
good club. good working showers. purely!
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August 2023 by Vellentie fam Vellentie
Really like working out here. Equipment is decent and the staff are always cleaning. I've had very positive interactions with all staff EXCEPT Nick. He's really strict for lack of a better word. Telling people make it quick bathroom needs to be serviced or really scrutinizing your membership and whatnot. He stops a lot of people and questions them when they're scanning the barcode. He's annoying and does not add to a positive experience for working out. He eats at the desk as well which is not professional in my opinion. Overall, Zach the blonde woman and the rest of the staff are amazing, but this Nick needs to find a job not dealing with the public.
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July 2023 by R
In North Kingstown the equipment is good. A nice variety. Staff is friendly at the door and helpful. However I had a bad experience with a male with black glasses, an attending worker. He just walked in the lady's locker room unannounced with a little duster stick in hand and quickly dusted a small sign on the wall. Walked in the changing and bathroom area with no regard of women changing up naked. He claimed he was told to "dust" the signs doing his job. Really? What an excuse to look at naked women. Its wrong and he should be stopped from this behavior. He's a peeping Tom and should be fired! No excuse for not announcing himself and no need to dust a small sign on the wall while women are changing at 12 noon.
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July 2023 by Melanie DiSano
Staff is not very friendly! I walk in each time and say hello or good morning. Most times is goes unrecipricated. The manager prior was much better. New location is much worse as there is poor ventilation. Very poor customer service! Some of the people are horrible to deal with. John is my favorite and he's always a pleasure to deal with, but he works just a few hours.
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March 2023 by LV
The machines seem old and they didn’t have the equipment I had at my previous planet fitness. I’m most likely going to transfer back to my old location.
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March 2023 by Jamilet Santana
Horrible customer service!. I went in and kindly asked if i can use their restrooms because i work in the plaza and the restrooms were closed where i work and the girls in the front said if you dont have a membership you can’t use the bathrooms. Not nice at all and what makes it worse is im pregnant and she said walk to stop and shop.
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March 2023 by Blessed444 T
It’s clean and everything smells new the staff is professional unlike the old location was unprofessional there were people working there that used to laugh at people and they made the atmosphere so unpleasant and juvenile I really love the new location and everything about it is amazing
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March 2023 by Kyel R.
Planet Fitness is a place to me that serves its use, but because it's not that good, I have refrained from rating them because of it, but here in Rhode Island, it's very low. I'm from VA, where all PF are 24 hours, which is mostly why the people I know have a membership here. Most of my people prefer Free weights and a more Globogym atmosphere and offering than going to Average Joes. The PF here close at 7pm, essentially removing the usage from anybody trying to lift weights to gain rather than maintain. As a result, the average age at this gym is probably in the lower 60s. The one good thing about this gym is the machines have really good grips compared to the VA Average Joes, but being gym with no free weights and very low weight dumbnells, combined with a severely low closing time, I only recommend casual gym goers to go here. If you're older and don't want to necessarily get stronger and you're primarily trying to maintain, this spot works. If you're trying to gain muscle mass, need more flexibility with your schedule, not the place.
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February 2023 by Kristen Siscamanis
This planet fitness is stocked with brand new state of the art equipment. It is well kept, spacious & a place I very much enjoy going to!
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January 2023 by N S
Planet Fitness is totally unprofessional and gives horrible customer service. Think TWICE before joining. I never signed a contract with them my X Husband did however I was paying for my Son’s membership. I cancelled as they said you had to by mail to find out it has to be certified mail. I was charged for 4 months and then charged an addition $39.00 I don’t understand why they didn’t call me when they received my cancellation to tell me it had to be by certified mail other than the fact they just want my money and to rip their members off. DO NOT join unless you want to be stolen from as well. I’m filing in small claim court and sueing them my lawyer said I’d win because I have no contract with them. It’s the principal of the matter. I called Corporate and received a phone call from Courtney being told too bad nothing they could do to help me. Now that I call horrible customer service!! Thanks for stealing from me Planet Fitness if you steal from just 100 ppl your club stole $ 3990 from our community. I call that bad business Thanks but no thanks I’ll drive done the street and throw money out my window before giving you another dime…. after this months charged anyway. Nothing you can do? We’ll see you in courtI see your response! Refund my money. I am filing in small claims court against you today. Courtney is obviously a child who can’t handle customer service or your business you are foolish to think differently!!