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February 2024 by Barbara Boccanfuso
I agree with the guy with the 2 front doors. Delivered the wrong stone and made me keep it!! They are horrible and I would not ever do business with them again!!!
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October 2022 by Anne Miller
Superb delivery driver.Excellent quality lumber.
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July 2022 by G Bruning
Friendly and helpful staff
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January 2022 by Ken Simoneau
Great place..workers are helpful. They go out of their way to assist. No pressure.
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December 2021 by Donna Hutchinson
Jody, Riverhead’s screen door expert, did an amazing job realigning our old door. It now shuts securely - finally keeping the drafts out. No one before him could fix it. Great job. Nice guy. Thank you, Riverhead.
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October 2021 by Adria Cicillini
If I could give zero stars I would. Bought two screen doors about 2 yrs ago. They recommended a guy named Chris, who did a horrible job installing the doors. Also, took off my doorbell and never returned to put it back on. The front one broke within 2 weeks and the back one has now broken 2 years later I didn’t expect to spend $2k to not be able to open my doors. Called Riverhead and was told the only thing I can do is buy new doors again! Like I’d ever purchase something there again in my life!!! Save yourself money and just go to HOME DEPOT or LOWE’S.
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May 2021 by amber sano
From the order desk (Keith) to the 8am Saturday morning delivery guy (Alex) working with RBS has been easy, helpful, polite, and cost effective, even in today's materials shortages.I couldn't be happier with the all around service the staff provides.Amber
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February 2021 by Mary Cronin
We had a wonderful experience renovating our kitchen through Riverhead Building Supply with Megan Roberts! She's very helpful, knowledgeable and super responsive--awesome to work with! Our cabinets and countertops are top notch and look great in our space. Plus, Megan came up with a kitchen layout solution that we would never have thought of on our own. Definitely recommend!
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February 2021 by Ernest Reid
Went there for info on decking. They answered all our questions. Also gave us lots of ideas
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July 2020 by Keith Evans
Excellent customer service.
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June 2020 by Jeff C.
Overpriced with horrible customer service and product. The lumberyard is ok but if you're not a contractor forget it.
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September 2019 by Adam Leavitt
Could not be more disappointed! Seems like the minute UBS sold things went down hill. Orders come in wrong, new managment could care less, absolutely no follow through. If you don't case them for every answer, you won't get one. It's time to go somewhere else.
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June 2019 by Fooman45
Ordered sliders through Riverhead that has turned into an abomination. The gentleman at the main counter took the order and has messed up every part of the order. The measurement was off causing the contractor to have to widen the ruff opening at an extra cost to us and because it was ordered and in production and refused to change it. Now they have added new charges for items that were not on the original quote...The billing department has called stating we owe $1600, when we already paid everything in full. It has been nothing but bad costumer service and an attitude from the guys at Riverhead. We wanted to support a local company, but it seems they rather cater to contractors then customers.
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May 2019 by Michael K.
Ordered two sliders through Riverhead that has turned into an abomination. The gentleman at the main counter took the order and has messed up every part of the order. The measurement was off causing the contractor to have to widen the ruff opening at an extra cost to us and because it was ordered and in production and refused to change it. Now they have added new charges for items that were not on the original quote...The billing department has called stating we owe $1600, when we already paid everything in full. Our contractor installed the first door (luckily he's crafty) when he went to install the second door it turns out THAT was ordered wrong as well! WTH RiverHead! The guy at the counter stated that it was a standard door, it turns out an 82" tall doors IS NOT standard! So to respond to your offer to speak to a manager on this issue. It has been nothing but bad customer service and an attitude from the guys at Riverhead. We wanted to support a local company, but it seems they rather cater to contractors then customers. We will no longer do business with Riverhead and will pass on our experience with Riverhead to others.
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May 2019 by Denise D
I have to agree with Fooman 45. Dealing with Riverhead has been a nightmare. From giving us the wrong materials, to not working with us on defective products and getting the run around for warranties. They definitely stick with contractors over consumers. And yes we have contacted multiple people at Riverhead to no avail.
