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July 2024 by AnaCristina
I have 2 business accounts with Verizon for over 20 years. Today I Came into the Kingston Verizion store location - to ADD 2 new lines and delete one old line that no longer was being used.
The young man early 20s and manager of this Verizon location store told me I could add a New line but COULD NOT delete old lines. This is a Verizon BUSINESS account. I have been a faithful customer for over twenty years. THIS WAS MY LAST STRAW. I am officially closing my Verizon business accounts that I use for my two companies. As I write this I'm on my way to AT&T.
I have never once been in a Verizon store were I was mistreated and lied to my face by both the young sales guy and the manager. BOTH insisting that it's impossible to cancel existing lines on a business account. Seeing as I have done business with Verizon for over 20 YEARS I know that this is in fact untrue. They can cancel/delete the line easily all it requires is the verizion store employees calling the designated Verizon numbers they have for verizon business accounts. However they chose to lie to me and tell me I couldn't delete a line.
Nice doing business with you Verizion. Good luck at that store you need it.
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July 2024 by Heather Snow
Joshua our costumer service rep was very helpful and patient. We were switching and adding lines and he made the job easy and stress-free. Our time there was good ?
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July 2024 by Julia Eveleth
We had a problem with our phone not connecting to the internet. We were immediately attended to and within 5' or so they isolated the problem and resolved it. The problem was out of ordinary as our phone was trying to connect through a server in India as a result of our recent international travel. Excellent service! (- another site was unable to troubleshoot the issue after 20 minutes or so)
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May 2024 by Justin Brooks
We've been loyal costumers of Verizon for well over 15 years. Unfortunately every time we try to get service at this location we were treated rudely or rushed out. Since this location is closer to our neighborhood we've decided to give it another chance, thinking that the customer service would have improved with time. Unfortunately we were wrong, nothing has improved over time.Once again we were rushed out and we weren't provided with all the available options on the assumption that we couldn't afford a new phone.
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February 2024 by leah dillon
The store didn't have the phone I wanted in stock but Patrick was very helpful
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December 2023 by C & A Bourret
Well, 5 years ago I gave this location 5 star review and touted it as the best location in the state. What a turn around tonight. I went in a little before 6 pm, told them my wife and daughter came in Friday. My wife upgraded her phone and added our daughter to her plan, I wanted to see what offers were available to add me to the plan. she said she would put me in the queue, there was 1 person ahead of me, and i should have my wife add me as an account manager. Called the wife, she tried to add me but it said "your device is too new to add a manager". So I got her account number, pin and password. And she was ready at home if we needed to call her.So I waited, and waited. Very patiently. I walked around and checked out the options and never made a peep.Roughly 100 minutes later I was finally called up. I was told there was nothing they could do because I wasn't an account manager. And then I said my wife tried to add me but she couldn't I have her account number her pin her password and you can call her. So the girl went and checked with the manager and the manager said I can't be added for 30 days after my wife had upgraded her phone. So the entire 100 minutes that I waited they knew that information but I was never told up front that it would be a requirement. So my patiently waited for over an hour and a half for absolutely nothing. I was a Verizon wireless customer for 23 years. For the last 13 months I tried mint mobile and I actually really like mints coverage. But their customer service is terrible so I wanted to give Verizon another chance. Now I remember why I left Verizon 13 months ago. Thank you for the reminder, happy holidays and good luck.
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October 2023 by Jim Kent
Walked in right when they opened because my new iPhone was having connectivity issues. Told to reset my network settings and update which I did prior to walking in. Guy flat out told me call customer service.
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September 2023 by Dustman
The Customer Service at this store was horrendous. I received a bad out of box replacement phone that I was instructed to return to this store. Not only was I met with rudeness, but I was told that wait time was 90 minutes and to "Sit over there and wait your turn!". Please keep in mind that they had not even asked for my Name or Acct Number at this point and there was only 5 people ahead of me and they had Staff just hanging out doing nothing. Very simply, they did not help resolve my issue and I was forced to escalate this with Verizon Customer Service Support. Still without a New phone and unsure if my Return was even processed as $700 hangs in the balance.
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September 2023 by Matt Dampier
This entire facility needs to be restaffed the prices are manipulated the customer service is entitled and offensive to their customers I've had a broken phone for 3 months and walked in with over $100,000 on my debit card and $8000 cash and they couldn't even manage to sell me a new phone the employees spend most of their time doing nothing in the back room or taking breaks. the woman that work here are trash talking karens and reflect poorly on the entire corporation as a whole. They intentionally waste people time here because they feel entitled to having a paycheck for just existing and I've had enough of my time wasted here. Fire everyone and restaff the entire facility. ??
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August 2023 by David Graziano
Good service
Knowledgeable staff
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July 2023 by Kelsey Hinsley
DO NOT SWITCH TO VERIZON. We brought our phones over from T-Mobile for a promotion of $500 gift cards. We did not purchase new phones. We were told we were not locked into any contract and if we were not satisfied once the gift cards were used we could switch carriers. Lo and behold, we switched after 10 months and Verizon charged us $1000. Unauthorized payment charge and misinformed by the representative we had. Verizon is refusing to refund any of it saying that this should have been told us to us when it was not but will not admit any mistakes “hands tied, they said.” Terrible Customer Service and I’ll make sure it’s known not to come to Verizon.
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July 2023 by Benjamin Roberts
Extremely efficient Verizon store. If you are looking to get something done with you cell plan I would recommend this place. They know what they are doing. Dee is the GOAT!!!!
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July 2023 by Jenny Johnson
Matt, my phone specialist, was awesome! He was so patient with me today! I am so grateful!!
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May 2023 by Greg
Brittney is a excellent sales rep with extreme patience and integrity along with her boss and we appreciate the both of yous. Excellent customer service, people skills and great conversation with an overall great experience. Both are very knowledgeable about verizons operations. We bought 2 s23 Ultras and could not be any happier thank you very much we will be back for anything we needVerizon..Hope your enjoying the great weather and taking care.
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May 2023 by rockcabbage
Lies, fraud, manipulation. I was scammed by a trade in promotion at this location. Salesperson assured me the agreed upon value was immutable, no strings attached, contract I signed reflected that, and trade in value was properly subtracted on my receipt. Notice by bill is higher 2 months later, they changed the trade in value to 50% of the agreed upon value and we're charging me monthly for the difference.Fast forward 9 months, I have spent over 10 hours (!!!) on calls with verizon representatives, who each lie through their teeth and waste my time, assuring me the problem will be resolved on the next bill.Every month, for 9 months. Started recording the calls and got the representative to write confirmation of their lies and fraud. Complaint filed with the DA and considering personal legal action.TAKE YOUR BUSINESS ELSEWHERE!!! THIS COMPANY IS NOT NEGLIGENT, IT IS MALICIOUS.
