-
March 2024 by Jim Coningford
Customer service at its finest. I live in West Warwick, and I could not figure out why my doctor ordered my supplies from Alpha Surgeries in North Providence.But, they handled everything, kept me informed at each step, communicated with both my doctor and health insurance company...all I had to do was pick up my supplies.The staff was both kind and attentive. They explained everything I needed to know and more, then encouraged me to call if I have questions.Can't get any better than that.
-
December 2023 by Carol Sinapi
I’d like to thank the people at Alpha they were wonderful yesterday helping my husband I will not shop anywhere else
-
November 2023 by Sarah M.
The staff at Alpha Surgical are knowledgeable, kind, and devoted to providing an exceptional experience for their customers. The store is clean, well organized, and offers a ton of products to suit many different needs. I would recommend this business to anyone in need of medical equipment or even just wound care supplies that you might not find at a local drug store.
-
November 2023 by Barbara S.
Well-stocked store and knowledgeable staff. But there are a few tell-tale signs that they don't quite understand or cater to consumers of DME. First, they are only open 9am to 5pm Monday to Friday, plus mornings on Saturday. A typical family caregiver is also juggling paid work which is why many DME retail outlets are open extended hours one or two nights a week. Alpha is not one of them. Alpha's store entrance is difficult to find when approaching from the south, which may seem inconsequential until you factor in that a high percentage of their customer base has mobility issues. After a recent expansion, Alpha left its original exterior store signage and and original store entry (now locked) completely intact. Customers who mistakenly think the old entrance is still active will have a significant distance to navigate once they discover there is a new entrance down the block, not even visible when one is at the store's now-defunct entrance. Or, if they can't take on this distance, they can make the effort to get back into the car and back out again at the new entrance. This is a not-so-subtle indication that Alpha does not quite grasp the needs of its clientele. They prioritized the convenience of keeping their old signage and door rather than the needs of customers who could easily misread them. Lastly, Alpha's return policy is ten days. Unfortunately I only discovered this upon close inspection of my receipt before I planned to return two unopened, perfectly resalable items. If you are a family caregiver with a full time job during regular business hours, imagine all the obstacles that might prevent you from getting back to Alpha within ten days during their limited open hours? Alpha has a large and varied selection of items, and the new parking lot (once you find it) has a ramp. If you're looking for a DME retail outlet operated by people who really understand and are sensitive to the very specific needs of their customer base, Alpha is not it.
-
April 2023 by Debra Ferranti
A broken left foot…. hating crutches, a google search brought me to alpha surgical. Everyone was so nice to me, helpful, supportive and understanding. The knee walker I rented for a month was a bargain that helped me be truly mobile and much happier in my situation! Absolutely recommend Alpha Surgical!!
-
April 2023 by Sarah Moore
The customer service at Alpha Surgical is a 10/10. They have a knowledgeable staff that are passionate about what they do! I highly recommend the Twist Neck Pillow and the Flip Pillow for neck support and back comfort.
-
October 2022 by Michelle Bouche
Delivery was great. Showed me how to use the rollator. He made sure it was at the right height for me, shower chair as well, he went over everything. Didn't rush at all.Thank you so much
-
September 2022 by Charles Beausejour
Alpha Surgical is excellent! Far better than other companies I know of that deliver medical needs!
-
July 2022 by liz romeiro
They were wonderful - from the moment I called for information until I walked out of the door after purchasing the item that I had been desperately looking for. In this day and age where customer service is practically non existent they even surpassed what should be the norm when dealing with customers.
-
September 2021 by Dianna Rose
Completely fraudulent.
-
August 2021 by Michael Mansfield
Everything is super easy! Love ordering all of my supply orders through them. Delivery is always super friendly too.
-
May 2021 by Robert Smith
Very professional, extremely helpful
-
September 2020 by Wayne Zifcak
Would not go anywhere else for surgical supplies. The people are wonderful, caring and patient, important traits when dealing with caring for a loved one, needed a hospital bed they took care of all the paperwork, contacting the doctors office etc. Last thing you need when wading through the morass that is our healthcare system is the run around from insurance companies and providers. With Alpha I made one call everything was taken care of the bed was delivered the next day by Joshua, a real professional, and not one complaint. If you need surgical supplies for yourself or a loved one, make one call to Alpha and they will take care of the rest.
-
July 2020 by Mattheus Ferreira
Very good they help me
-
July 2020 by Jackson Ponte
Awesome people awesome experience!