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March 2024 by waseem mutair
So I'm not the only one will give 1 Starbeen in this bank location 24 years so older than all people who worked there today they call north Providence Police on me because I had complained that they do mot respect their Appointment he refused to help me and asked me to leave the branch and I will never be helped here today or in future shame of u Mr Manager I will closed my account including family and will move to different one .Thank u a lot.
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December 2023 by Victoria Butler
Bank card randomly shut down. Guy at the bank keeps hanging up on me and refusing to help all while customer services also says they cannot help!Update! Called a different branch, and they helped me entirely. Seems like this man could have been bothered less. If you don’t enjoy your job, just say so.
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September 2023 by Dawn O
I have been a customer for many years and have always been treated with respect and professionalism by a knowledgeable associate any time I have ever needed assistance. Definitely a 5 star rating!
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May 2023 by Mike S
Horrible horrible horrible...As soon as I can get to move my 6 accounts and business account and mortgage I will be saying fare well.They simply don't careATMs always out of cash 4 of themOf of receiptsLong lines and the bank is only focused on closing locations.Last note I went asking about a business loan and no one bothers to call you back.Nothing good to say.Good riddins
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February 2023 by Dubl V
If you do all your banking online,you will avoid wasting time inline inside + @drive thru.corporate must have cut teller positions
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December 2022 by Candida Castillo
Very nice to work with this branch. I came different time for several transaction, Sarah and Rebecca were able to help me and customer service was great.
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December 2022 by Johnny
ABSOLUTELY TERRIBLE CUSTOMER SERVICE DOESNT EVEN ANSWER PHONES WHEN YOU CALL ATM ALWAYS HAS SOME SORT OF ISSUE WHETHER IT DOESNT DISPENSE MONEY OR EATS THE MONEY THATS DEPOSITED JUST TERRIBLE
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November 2022 by Yolette Paul
Worst customer service ever. That bank need to close I have been a customer for 22 years people always complain how unhappy they are with citizens bank now I agree
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October 2021 by Serge Valdivia
Terrible service. The workers are judgemental based on unacceptable stereotypical perspective. Where is my money!?
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July 2021 by Sean B.
This is about Citizens Bank in general, not this branch or anyone I've ever worked with... If you're looking for a new bank, don't even bother checking out Citizens. Someone gave me a check with insufficient funds so the check was returned. Citizens charged me $20 for someone else's mistake. They're currently valued at $160 billion and felt the need to grease me for $20. $20 of clear cut theft. After screaming at their outsourced customer service rep, they gave the $20 back, because they were in f***ing moral wrong and they know it! They also screwed up and should never have returned the check in the first place. Under know circumstances should you do business with Citizens.
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June 2021 by brandon jordan
Very inviting and helpful staff, as a teenager new to banking they were a great help
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May 2021 by Steve Placido
I just have to agree after seeing it was not just me. Terribly rude customer service, they don’t try to explain things to you or help with a situation at hand. They’ve made me want to re-evaluate using Citizens.
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May 2021 by JM Montecalvo
Great customer service. Always present
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November 2020 by Gloria Ramirez
Worst customer service experience ive had in a long time. The guy attending me between the times 2:30pm and 3:30pm 10/11/20. They were unprofessional and were basically kicking me out of the establishment. I was supposed to receive privacy but i never did. Instead, they had me sign the paperwork in the front of other workers. I had to show him where to sign in order for him to do so because he wouldnt read the papers. If they dont have customer service skills then they shouldnt work in customer service. They need to do better.
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November 2020 by Sishan Bajracharya
Need to learn customer services from 1798 smith Street.