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February 2024 by waseem mutair
So I'm not the only one will give 1 Starbeen in this bank location 24 years so older than all people who worked there today they call north Providence Police on me because I had complained that they do mot respect their Appointment he refused to help me and asked me to leave the branch and I will never be helped here today or in future shame of u Mr Manager I will closed my account including family and will move to different one .Thank u a lot.
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January 2024 by Victoria Butler
Bank card randomly shut down. Guy at the bank keeps hanging up on me and refusing to help all while customer services also says they cannot help!Update! Called a different branch, and they helped me entirely. Seems like this man could have been bothered less. If you don’t enjoy your job, just say so.
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August 2023 by Dawn O
I have been a customer for many years and have always been treated with respect and professionalism by a knowledgeable associate any time I have ever needed assistance. Definitely a 5 star rating!
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May 2023 by David B.
5/13/23 6:40 pm, Saturday. Again!! No money to be dispensed at 2 of 3 ATM's showing green lights, by early Saturday night of Mothers Day weekend!!! You guess which one has the cash?? Drive around the parking lot 3 times to get money!! WTH!!
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May 2023 by Mike S
Horrible horrible horrible...As soon as I can get to move my 6 accounts and business account and mortgage I will be saying fare well.They simply don't careATMs always out of cash 4 of themOf of receiptsLong lines and the bank is only focused on closing locations.Last note I went asking about a business loan and no one bothers to call you back.Nothing good to say.Good riddins
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April 2023 by Mike S.
Horrible horrible horrible... As soon as I can get to move my 6 accounts and business account and mortgage I will be saying fare well. They simply don't care ATMs always out of cash 4 of them Of of receipts Long lines and the bank is only focused on closing locations. Last note I went asking about a business loan and no one bothers to call you back. Nothing good to say. Good riddins
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April 2023 by J R.
They have the worst phone service dept ever. If you get someone to talk to you in under an hour i would BUY A LOTTERY TICKET !!!
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February 2023 by Dubl V
If you do all your banking online,you will avoid wasting time inline inside + @drive thru.corporate must have cut teller positions
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February 2023 by Patricia G.
Completely discussed with trying to get to talk to someone. waited over one hour and still didn't get a representative to talk to. they need more help. my problem still not resolved! Seriously considering changing banks hoping for better customer service!
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November 2022 by Candida Castillo
Very nice to work with this branch. I came different time for several transaction, Sarah and Rebecca were able to help me and customer service was great.
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November 2022 by Johnny
ABSOLUTELY TERRIBLE CUSTOMER SERVICE DOESNT EVEN ANSWER PHONES WHEN YOU CALL ATM ALWAYS HAS SOME SORT OF ISSUE WHETHER IT DOESNT DISPENSE MONEY OR EATS THE MONEY THATS DEPOSITED JUST TERRIBLE
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August 2022 by Ann Louise
Extreme waits always. Services not as advertised. I hate this bank!
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February 2022 by Yolette Paul
Worst customer service ever. That bank need to close I have been a customer for 22 years people always complain how unhappy they are with citizens bank now I agree
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November 2021 by Serge Valdivia
Terrible service. The workers are judgemental based on unacceptable stereotypical perspective. Where is my money!?
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July 2021 by Sean B.
This is about Citizens Bank in general, not this branch or anyone I've ever worked with... If you're looking for a new bank, don't even bother checking out Citizens. Someone gave me a check with insufficient funds so the check was returned. Citizens charged me $20 for someone else's mistake. They're currently valued at $160 billion and felt the need to grease me for $20. $20 of clear cut theft. After screaming at their outsourced customer service rep, they gave the $20 back, because they were in f***ing moral wrong and they know it! They also screwed up and should never have returned the check in the first place. Under know circumstances should you do business with Citizens.