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August 2025 by Jignesh Thummar
I ran into the same older lady with blonde hair people often complain about here.
She had an unnecessary attitude because I showed up without taping the label.
I thought USPS handled that, like UPS and FedEx do.
After being rude, she did politely ask if I was okay.
I was the only customer there, so it’s not like she was busy.
Lastly, on the payment terminal, she gave herself a green smiley, claiming she did a good job, without giving me the chance to exercise my rights.
I also filed an official complaint, but it was closed without any meaningful action.
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July 2025 by Lucy
So, I just moved to North Providence and had to google the nearest post office. When I saw the bad reviews, I was driving there wondering what my experience would be like. Well, when I arrived there, I stood in a line of only 2 people, and noticed the clerk was very friendly and outgoing. When it was finally my turn, she was very helpful and answered all my questions. I introduced myself, and she stated her name is: Katt Lead Clerk. She did a great job and great customer service skills. Stop putting negative comments on places it ruins people's expectations. Let's be kind!
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April 2024 by Brett
Went in to ship out a package and I refuse to give out a name, but the lady at the desk was quick to give me an attitude because I showed up with an open box with intention to buy a roll of packing tape. They’re always letting talkers hold up the line for minutes but suddenly 6 seconds of box taping is a problem. She also snapped when I asked her to tape the new label on top of the old one. I was only at the desk for like 30 seconds I thought this place was great, but now it’s no wonder why there are so many bad reviews. What service
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October 2023 by Nick R
If the definition of I hate my job was a person, it’s the lady with the curly hair that works here. Not so much the older lady but she’s not the best either. They guys main job is to gossip in the back. Doesn’t matter when you go here they are in the back talking about everything else except work and sipping coffee. They will see you and just continue until they get their point across, then they’ll come out front with no greeting. This lady is miserable and just mean. She will give you a hard time about taping your package and even the way your envelope is sealed. On several occasions she’s been rude to me and I’ve witnessed to other customers as well. This is some of the worst customer service you will receive, and in fact they will make you feel like you are bothering them. Unfortunately for them I will keep going there and interrupting their personal conversations and inconveniencing them with stamp requests along with other basic postal needs. Hopefully the post office one day looks into this and discovers that these are some of the worst employees, either that or they find another line of work where they don’t project their misery on paying customers.
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August 2023 by Rokhaya Diagne
When usps , instead of delivering at an apt 27 Gillen Av make mistake and deliver to a house 27 Gillen street ( saying that it was left at a garage door) , USPS need to make it right. A $715 order !!!We filed many complaints...this is b.s.
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July 2023 by Kamyla DeOliveira
I don't think any of the workers here is friendly but "Katt" takes the cake. Rude as it gets. No customer service skills whatsoever.
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April 2023 by Lindsey Anthony
Worst location! The clerk was extremely unhelpful. I was sending an Amazon package back and she made it more difficult then it needed to be.
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April 2023 by Antonio S Esposito
United States Postal Service (USPS) makes it very easy to ship packages out of state. Good shipping rates too.
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December 2022 by K B
I came in the other day & it was about 10 minutes to close so I knew I was cutting it close with possibly getting helped in time (this was the only time I was able to get there). Let me tell you - Kathleen was HOLDING IT DOWN! This woman had a line of about 13-15 people deep with a million packages getting sent all over the place for the upcoming holidays. She was able to help all the people in front of me, myself, and the lady behind me all within that last 10 minutes of her store hours all while keeping her cool! She's a rockstar & I'm happy to know I have a great post office team in my new neighborhood, thank you!
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December 2022 by Kelly B
I came in the other day & it was about 10 minutes to close so I knew I was cutting it close with possibly getting helped in time (this was the only time I was able to get there). Let me tell you - Kathleen was HOLDING IT DOWN! This woman had a line of about 13-15 people deep with a million packages getting sent all over the place for the upcoming holidays. She was able to help all the people in front of me, myself, and the lady behind me all within that last 10 minutes of her store hours all while keeping her cool! She's a rockstar & I'm happy to know I have a great post office team in my new neighborhood, thank you!
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August 2022 by TylaaX31
(From My Experience) Very Nice, Friendly Staff!!! And They Help You In Any Way They Can With Any Question You May Have Regarding The Services At The Post Office.
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June 2022 by Chris Knighton
Always have a good experience at this post office. Helpful and friendly staff. Easy on-site parking lot. As a frequent package shipper, they get the job done for me without hassle! Thank you USPS!
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June 2022 by Chris Knighton, Running Coach
Always have a good experience at this post office. Helpful and friendly staff. Easy on-site parking lot. As a frequent package shipper, they get the job done for me without hassle! Thank you USPS!
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December 2021 by A R
Kathleen is such a joy. She is very patient and understanding to your needs. She is very informative and always is smiling.She has great customer service skills and is an asset to the USPS. Keep up the great work Kathleen and THANK YOU for what you do.
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May 2021 by Elizabeth Horan
Always a pleasant experience
