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March 2024 by Nicole Desrosiers
Mike is the most attentive customer service person I've ever dealt with. He has the right amount of this is business, let's keep it moving and also a compassionate attitude towards the customers needs. The place runs like a well oiled machine, everyone knows what needs to be done and they get it done. They are also there when you need them. I have called them multiple times worried about something with my 18yr old vehicle, things are always breaking, they always manage to get me in, explain what's going on with transparency, and we come up with a plan to fix whatever it is.
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March 2024 by Cameron McCormick
Mike keeps this shop running well
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February 2024 by Donald Griffin
I went through the whole process online of selecting the tires I wanted and went to N Smithfield specifically because they had those tires which was a hassle because it meant we couldn’t get a MA state inspection then when we got there they not only didn’t have any of the information I entered, but they didn’t have the tires and had to get different tires from a location in Massachusetts that was actually closer to my house. They then did the “courtesy inspection” and left several comments which concerned us until we had a chance to look at the details. However the comments were issues with the tires that were there to get replaced. Will not be returning to that location.
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February 2024 by Mike Pimentel
The manager at this place his name is Mike he is one of the worst customer service people I've ever dealt with.he is so rude even threw money at my son and said o I'm sorry I will never go here again.if you are a female you are good he got something for the females can't believe thay got this guy mike working there never again
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February 2024 by D Br
I went in for tire rotation and oil change, I was greeted by a no personality person! They charged me for an unnecessary Tpms adjustment, did not need to be done, never done before, said I need it every tire rotation, not true. They put an extra quart of oil in my truck which had to come out . I am not a fool and I know they gouged me for an additional 37.00. My regular manager was not in. They were rude, ripped me off, compromised my truck mechanically, and still after trying several times they keep getting my name wrong. They keep using my girlfriends last name. If they can't Ever get even your name straight, run! Now after my appt I am having an issue, I am sure they caused, I will never go back.
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February 2024 by Kathy Keeling
Firestone has the nicest people. They explain everything. They took my car on a moments notice. I was so nervous there was a major problem but they assured me it was good. Cost me $10 for peace of mind. Best 10 bucks I've ever spent. I recommend them to everyone!
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February 2024 by Paulette Hamilton
Took me as soon as possible due to a concern for front end! Quickly reviewed the vehicle to let me know there was nothing serious. I cannot thank them enough. Now I don't have to worry!
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February 2024 by Brian M
I always leave satisfied. Employees are straightforward and honest. I've never felt like I was taken advantage of. Highly recommend.
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February 2024 by Erik Johnson
Always have a great customer service experience at Firestone in North smithfield. Staff are friendly, informative, and keep me up to date with any of my vehicles needs. Always the first call I make, and have never had an issue.
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February 2024 by Mike Pereira Realtor
We always get great service when we go to Firestone. We schedule the appointments, drop off our vehicles or tires for road hazard warranty and the job get's done sooner than we expected. Thank you for the great customer service.
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February 2024 by Kristen Martin
Fast service. Problem explained before work was done. Friendly employees.
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February 2024 by Bob Jones
I have had a bunch of work done here in the past they were ok. The past 3 times have been a nightmare I booked an appointment today for 1 the guy told me he can't do the work today because he has other work to do I get it your busy no call no email to me to reschedule. I have 2 kids and a Buisness to run and worked another whole day around this appointment. Never again
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January 2024 by Diane Engels
Great service and attention!
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December 2023 by Ryan Horner
The manager Mike is incredible, always goes above and beyond for me and all my vehicles. He and his staff always listen to what’s important they are super thorough. They are always super proactive and let me know if they something that needs attention and I never feel like they are overcharging me at all. I drive 20 minutes out of my way to come to this location because I trust the manager and his staff to always take care of my vehicles and me on the road. Thank you Mike, Calvin, Elmer & Harley you guys always have my best interest and I will continue to come to you with all my vehicles and you will always get my referral for friends and family!
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December 2023 by Cassandra Dufresne
I’ve been to this location multiple times over the years , Mike is always super helpful. My recent visit was for an oil change and to check on a tire pressure sensor , Jonathan and Evan helped me , I was there maybe slightly over an hour and the pricing was very fair. I was very thankful for their quick and helpful service especially during this holiday season , I was also battling a cold and was not feeling well and they made everything very easy for me.
