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March 2024 by EMC Mamita
I have been a customer for a few years and I can honestly say that Indy (works front desk) has always been so helpful, courteous, and always respectful. The best customer service around! Thank you for always being a joy to speak to! CubeSmart needs more employees like Indy!!!
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March 2024 by Ashley Conrad
HE LIKES KITTENS! ? Indy the manager is awesome, best experience I've had renting a unit. Thoughtful, thorough and patient with me. Very much appreciate having a real human through this process.
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March 2024 by Kristopher Aponte
They have randomly gone up in price..not sure why, it's not like it's an apartment with gas, oil etc...and for MONTHS I can't even see when I go to my unit all the lights are blown out not to mention they don't even have a light inside the storage unit itself so even if the hallway lights worked I still need to bring a flashlight just to see inside my unit which makes it more of a hassle to try and get things... and what's up with them constantly calling me and leaving me messages and emails about my rental fee on the day it's due??...it's not even classified as late and my phone is being blown up at 11am while I'm at work over a payment that's not late yet! I know when my payment is due, I don't need the whole squad calling and emailing me every single month on the due date!...it's annoying and not needed. Wait til it's past due before you start bothering people for money...also why is there a certain time I can only get my stuff??...just because your office is closed I'm not allowed to go through the gate to get my stuff I pay for every month to be there??...some people work different hours than you do...I will be finding another place...been a customer for about 2 years now, they don't take care of the place, no lights etc. And then have the audacity to up my payment plan while nothing has been done to the place.
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November 2023 by Jason Olson
Lot and storage areas are secure, but it seems like every few months they raise the rates - I got my unit 2 years ago for $109 a month, and now it is over $200 for the same space
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November 2023 by Adam Lager
We needed to store building materials on short notice for a job in the Pawtucket Area. The staff was very helpful in accommodating a long distance reservation as I am in Michigan and my crew had limited options. We will certainly use again if the need arises.
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August 2023 by Cindy Dow
The person on the phone initially walked meThrough the entire application process and was patient and thorough- just wonderful!!! Then when I got to the storage facility in Pawtucket, the employee there walked me over and described every detail of using the entry gate and the unit! She was patient, helpful, friendly, knowledgeable and just an amazing person! Made me feel comfortable the entire time!! I would recommend this place and company to anyone without reservation!!!!
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August 2023 by Sandra
Easy and quick online rental application, simple emailed instructions for the entry gate and to my storage unit. All done in less then an hour. Thanks for the simplicity!!
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June 2023 by Shawn
Great service Indy the counter rep was excellent I would absolutely do business with these people again.
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May 2023 by Stella Bella
I just spoke with Indy from Cubesmart and he was great ☺️ I look forward to doing business with them. I really appreciate that someone at Cubesmart called to make sure the online application process went well. That feels above and beyond in my opinion. Thanks!
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May 2023 by Mindy Rosenthal
I highly recommend the CubeSmart on Delta Drive in Pawtucket, RI! Laura and Indy were exactly what you hope for in customer service -- they were helpful and friendly and VERY patient. We needed a safe, clean, reasonably priced facility to store my college-student-daughter's stuff, and CubeSmart was perfect. Indy personally showed me how to access the unit, and Laura double-checked to make sure our account was in order before we left. They answered every question I had, and they were really nice! Thank you, Indy and Laura! We'll see you in the fall :)
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May 2023 by trev johansen
Absolutely first class service from signing up to delivery of our furniture this CubeSmart location helped make the last leg of our cross country move easy and trouble free!
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March 2023 by Paula Feldman
I had a great experience at this CubeSmart. The storage space I rented fit my needs, at a competitive price. The facility was clean and secure. Getting in and out was easy. Everything went smoothly from start to finish, thanks to Indy. He really goes above and beyond to provide great customer service. Thank you, Indy!
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March 2023 by ulysses martinez
Want to start of saying that this CubeSmart is the best storage in the area. When I walked into the office to rent my units I was greeted and treated with excellent customer service and it was a straight forward easy process. I needed some receipts today for documentation and Indy was great assisting me and getting what I needed to head out in ease. Highly recommended and great prices
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March 2023 by Joseph F.
I reserved my storage unit online. Brought my stuff to it the next day. The process was easy, the price was good, and the manager was friendly.
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February 2023 by Duchess Vicky
Indy and Laura greeted me as soon as I walked in. I was completely clueless as to where I was going. I asked if it was possible to be shown where my unit was. Laura looked it up quickly and asked if I needed my key code. I said I was all set but when I got to the unit, I had deleted the email. Indy showed me where my unit was and was able to get my code. He even showed me the emergency exits. Indy and Laura were so helpful. Thanks guys!
