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November 2023 by Anisha Dharod
ZERO STARS worst shipping company I have ever had to deal with, I have been chasing a very expensive package for days now that was supposed to be expedited. They mark it as “attempt delivery” but never actually come after mulitple DAYS of waiting all day for it to make sure I’m there, Absolute waste of my time. This company is an joke, would never ever buy from a company that uses them ever again. 90 mins to get a call back from a manager after 6 calls to DHL. Management says they’ll escalate an issue or talk to the driver and they never call you back.
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November 2023 by Denise Fernandes, MD
I had some difficulty with package drop off, and even more issues with pick up recently. However, the customer service response and attempts to rectify were fantastic, and I was definitely appreciated m the supervisors/managers who reached out, and my driver at final pick up. Thank you for your help!
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August 2023 by Sebastian M
Ordered a shipment pickup from DHL and asked them ahead of time to call me when they arrive. The driver came, didn't call, and left some of the boxes. After trying to get them to pick up the remaining boxes, they canceled the shipment. If you want your shipments to be picked up and delivered reliably, stay away from this service.
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August 2023 by Rachele Segura
Horrible customer service!! I was racially profiled here!! Unbelievable! The older white lady with shoulder length hair who was working the counter took the customer ahead of me and was nice to her (she was white) and never made her open her packages but when it was my turn she was rude and demanded I open my package in front of her and insisted I was trying shipping drugs and illegal substances and that she needed to see with her own eyes and have proof I wasn’t shipping drugs or illegal substances. I have come here and never had this problem until today and I will never return here again for any type of service. Beyond disgusted!!
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August 2023 by Stephen Notarianni
Had a package shipped out from APPLE in china on August 10th. On August 14th a driver “attempted” to deliver my package but was unsuccessful because”nobody was home at the time of attempted delivery”. The funny thing is I was home waiting for this package. No doorbell, no knock, no phone call, nothing. He didn’t even attempt to deliver it. So now my package is being held in boston and is rerouted to the pawtucket service point location and I have to go pick it up. It’s saying the estimated pickup date will be today but I hardly believe that. A $1,200 Macbook Air is just floating around because a delivery driver was too lazy to do his job. I was nervous the whole time because i read all the reviews about this place as soon as i learned that my package was being shipped with DHL, and clearly for good reason. With over 80 1 star reviews all in the same realm of mistakes by this company, they shouldn’t even be in business anymore. absolutely ridiculous.
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August 2023 by 5S RIH ED
Absolutely the worst of local carriers: consistently delivers to wrong addresses, agents are always rude- I always cringe when something is routed through DHL for delivery. Unclear how it stays in business.
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June 2023 by Will Massey
DHL is the worst shipping company ever; do not ever use it. They are very unreliable. I was expected a shipment on a monday, the driver never showed up. I rescheduled delivery for the next day, the driver never showed up. So now, I'm going to drive 50 miles out of my way to the DHL pick-up center to get package. This company should not be in business.
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June 2023 by Ryan Read
I did the signature waiver because in the past, drivers just leave without even trying to ring the bell. The delivery instructions and the big sign on my door both said -PLEASE don't leave packages in the front because they will be stolen- the door sign has a literal map to where it should be left, a 15 second effort. The package was stolen. The driver left the package right under that sign, which is more infuriating than it being stolen.
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June 2023 by Patrick O'Neill
'attempted to deliver but nobody was home' uhhh that didn't happen i was sitting in my office waiting for this package and the truck never came by.
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May 2023 by dominican warrior
I was mortified at first, but their customer service is 10/10 which made me chande my mind and have faith .I would trust my life with them justBe patience.
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April 2023 by Tamika Richardson
I am expecting a package today. I don't trust these 3rd party delivery services like DHL and Lasership. They steal packages and claim they lost them. If I don't get my package, I will file another complaint with BBB. I signed up for updates to see when my package will arrive via DHL, no update yet, not even an acknowledgement. If I receive my package, I will update my review. UPDATE.....Ok update!! I received my package as scheduled. The deliver driver even called before she arrived. Thank you! DHL I've got my eye on you! ? ? Happy customer.
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April 2023 by Brittany Holden
I don’t understand with all the complaints how this company is still able to receive and send packages! I bought my daughter a pair of shoes on GOAT and I guess it had to go through DHL. I had tried and track the package online. Supposedly there was no shipping address yet I live in Massachusetts and it miraculously got to Boston from Hong Kong. So if there was no shipping address how did it get to there. I provided all information. Called customer service bc I yet to get my package and was fed up and was going to pick it up and they told me that it went missing March 28! That I would have to file a claim with vender. How can a company just “lose” a package!! They are stealing packages ! That is disgusting!
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April 2023 by Mariam
Horrible company. I stated instructions for the company, I did not receive a notice 10 minutes before they came nor did they ring my door bell. This resulted in my package being stolen. Never again !!
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March 2023 by Sarah Bardsley
Never received my package says there was a problem so hard to contact someone I already paid and now I have nothing so hard to get clear answers
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November 2022 by Vindhya Kolishetty
I have been waiting for the package from more than 2 days and it is shipped before 2 weeks and it’s very important package for my son’s birthday. Failed to deliver and now they delivered only partial package and no update on the other one. Very bad service never ever recommended. Worst shipping ever. Not eligible for even 1 start
