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June 2025 by Jefferson Pierre Guerrero
I rented a vehicle and they gave it to me dirty and with a strong cigarette smell. Very little delicacy. After everything and after I gave the car back, they changed me 400 dollars for a insurance that I only used for less than 10 days. When I called to claim the receipt and the prove of that, they just said I used it and send me the receipt with NO information and NO dates, they did not provide me with the information I asked. Very little control and unprofessional when doing things. Do not recommend this company at all. Very bad experience.
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June 2025 by Jefri Guerrero
I rented a vehicle and it was given to me dirty and smelled of cigarettes. Very little delicacy.
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June 2025 by Jarell James
Good service.
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June 2025 by Elle B
I honestly can’t believe I haven’t written a review for this place yet! I’ve been using Enterprise in Pawtucket, RI for years, not only because it’s close to home and I get a discount through my job, but because the customer service has consistently been great.
Sure, like any busy location, there are times when there’s a bit of a wait, but the staff is always pleasant, professional and apologetic. You can tell they’re doing their best to handle a high volume with grace and a great attitude. Honestly, I sometimes feel bad for them and think they deserve more backup, but they still manage to keep things moving and make every customer feel seen and taken care of.
To be fair, not every visit involves a wait, a lot of times I’m in and out super quickly. I also appreciate how they remember and recognize repeat customers. It makes the experience feel more personal, and they really go the extra mile to make sure you’re satisfied before you drive off.
I was a little bummed to hear that Ryan, the branch manager, moved to another location, he was always great! But it’s been nice to see some familiar faces still around, like Andrea (who’s also so helpful), and I recently met Burrell (I think that’s his name) who seems like a good addition.
The only reason I didn’t give 5 stars is the vehicles, they can be hit or miss. I recommend to check with the staff during the walk through (take pics and videos if necessary) and don’t forget to check the back seats for any damage.
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May 2025 by Amanda Lee
My car was stolen so I came here to get a rental and each car they gave me reeked of cigarettes' smoke. People were nice but management should really get customers better cars. Very disappointing.
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May 2025 by M. Myers
Excellent customer service, it’s a great place to rent a car. The staff is friendly and easy to work with. If you haven’t rented one before, be aware that picking up the rental can take time as the vehicle is re-cleaned at pickup. Drop-off can be quicker.
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May 2025 by Michael Richard
All the stars. Thanks again and il see you soon
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May 2025 by Natasha Rody
My husband and I have been renting from Pawtucket Enterprise for little over 2 years now. Ryan and his crew are very easy and pleasant to work with and accommodating. If there is a problem,they help you best they can. Always good experience.
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June 2024 by David Keyser
This branch is very efficient. The agents are professional and kind. Highly reccomend.
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June 2024 by Rohan Gayle
Great rental company. Great deals and affordable prices
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May 2024 by Mary Santana
Friendly, great customer service, and very accommodating
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May 2024 by EPOC 16
Enterprise was told in no uncertain terms my insurance was paying for an economy sized vehicle. When I get there they give me 2 car options, both not economy but they didnt make that clear. Fast forward a couple weeks and now I owe a bunch of "copay" money. Looking over other reviews, apparently this is not the first time they have done this. Its shady, manipulative and tantamount to fraud.
Then there is the fact that I wonder if the vehicle was even cleaned before I got it. Noticed what the pictures show when I got home.
Edit: im going to bump this up slightly because in the end, they made it somewhat right. The additional copay I wasnt expecting is being covered by my insurance so it is what it is. The core problem here is their "economy" car is tiny as hell and no one would realistically consider a car the size of a civic as a full sized or premium car. A lack of communication at each step.
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April 2024 by Uwe Sommer
I had a great experience from initial renting until checkout. The staff was very accommodating. Especially the girl we returned the vehicle returned to at the conclusion of our rental.
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March 2024 by Allison T Kerr
Excellent customer service!
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March 2024 by Ashley
Ryan is the best ! Quick service and makes this experience so easy to pick up and drop off without any problems. He accommodates your request and does all he can!! Thank you Ryan
