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December 2023 by Ana Xavier
I just rented a small storage unit at Life Storage in Pawtucket. Cory was very helpful and very nice. Excellent service.
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December 2023 by Jeffrey Pine
Dejuan was extremely professional and helpfulSmooth process
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November 2023 by J S.
nice facility, but not happy that the rental rate was increased nearly $80 without notice. Realized it only after logging in to pay the bill. Not cool Life Storage. I've been a customer for over a year.
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November 2023 by Urcella Isom
Fast, friendly and knowledgeable representatives. It was a quick and easy experience
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August 2023 by Ethan Williams
I am writing to complain that one my small boxes was filled with rodent droppings after I stored my dorm stuff over the summer. Just paper in the box, no food in the whole unit. I'll see if I can post an update when I call them.Unrelated, but for your information, there is a $20 lock fee (which can be waived if you have the exact same model they use), and a $30 admin fee for the first month. This policy could change since they just got bought out by Extra Space if I am informed correctly.Haven't really interacted with the staff much, so there isn't anything I can say. They call you when you reserve the unit to ask when you are planning to move in, etc.
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August 2023 by johnthebaker
The registration process was quick and I had instant 24hr access to the storage space.
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August 2023 by Ethan W.
I am writing to complain that one of my small boxes was filled with rat droppings after I stored my dorm stuff over the summer. Just paper in the box, no food in the whole unit. I'll see if I can post an update when I call them. Unrelated, but for your information, there is a $20 lock fee (which can be waived if you have the exact same model they use), and a $30 admin fee for the first month. This policy may have changed since they were bought out by Extra Space.Haven't really interacted with the staff much, so there isn't anything I can say. They call you when you reserve the unit to ask when you are planning to move in, etc.
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May 2023 by Steven A.
UPDATE: Life Storage was bought out in April '23 by Extra Storage Space who previously operated the facility. It remains to be seen who will be managing the storage property after Extra Storage Space takes over in July. The onsite Life Storage managers have been great. Linda has moved on, but the new on-site managers are equally attentive and light years better than the previous Extra Storage Space on site managers. This week after only eight months of storing my property in a large expensive well-organized and impeccably clean storage room, I have discovered that it is INFESTED WITH RODENTS. My storage space room is filled with toxic rodent droppings. Life Storage upper management informs me that the rodent dropping clean-up in my responsibility and any damage caused by the rodents must be filed as claim with my insurance company. BE FOREWARNED.Additionally, when Extra Storage Space takes over again be aware that they make virtually impossible to get any refund you may be due if you move out early. To prevent my storage unit price from escalating every three months for a space at one of their MA. locations, I paid by credit card for a year in advance. When I moved out early, they refused to credit the refund to my credit card. Insisting that they only make refunds by check. It took 6 months to receive my refund and only after I filed a complaint with the MA. Attorney General. BE FOREWARNED.
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April 2023 by Angela Rodriguez
Dejuan R took care of me at the Pawtucket location...amazing customer service all around!! It makes you feel great to deal with good people...
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April 2023 by Shanice A Ashmore
The best interaction I have ever had with a business great customer service and awesome accommodations made upon needed thank you to the gentlemen who did me a huge favor!
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February 2023 by kimberly stinson
I would to Thank Linda at #7012 for her Awesomeness. She welcomed me from day one with all her help, dedication, and patience ☺️
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February 2023 by Deborah Gravel
Linda L was extremely friendly and helpful. She walked with me to my unit in the freezing cold. I highly recommend using Life Storage in Pawtucket. Be sure to ask for Linda
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January 2023 by Jeffrey Valentine
Linda was very nice and way more helpful than I could have hoped for!! Process was smooth, great rates, clean units... fantastic service and experience all around!
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December 2022 by Jimmy Lavigne
Linda takes amazing care of the grounds, the store and parking lot is always clean and welcoming and my RV has not had a problem since entering the facility
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December 2022 by Patricia Bentley
This facility is very clean, Linda is your go to for storage leasing both kind and knowledgable i would recommend this facility for anyone in this area
