Factory Carpet Outlet is a highly praised business that offers exceptional service and quality products. Customers have consistently highlighted the great communication, helpful staff, and professional installation provided by the company. One reviewer, working with Lou, appreciated the lack of pressure, great communication, and assistance in staying within the budget. The installers were punctual, did a great job, and cleaned up afterwards. Another customer, Pastor Ron, described the staff as "kind and confederate professionals" and emphasized the high-quality products and service. The reviewer strongly recommended visiting the Factory Outlet to experience the excellent customer satisfaction. Customers have also praised the warehouse staff, particularly Michelle, for their efforts in helping find the perfect carpet. The installation team, led by Kyle, ensured the carpet was installed to perfection. The owner, Guy, also received a "HUGE THANK YOU" for ensuring all the customer's needs were met. The business has also demonstrated its responsiveness, with a customer praising the professional carpet repair service provided after an accident. Overall, Factory Carpet Outlet is highly recommended for its great customer service, value, and quality products.
We got 1300 sq ft of Mohawk laminate. Purchasing from Factory Carpet Outlet has been a great experience. I noticed quality brands and products in their showroom and they are knowledgeable about what they sell. From Michelle in sales to the driver that brought it to our door the service has been beyond expectations.
January 2026
Outstanding selection, guidance, and professional experience with the purchase of carpeting for three rooms in my home. The quality of carpeting is exceptional. The installation went smoothly. The team arrived early and got the job done efficiently and professionally. Factory Carpet Outlet deserves more than 5 stars!
September 2025
Excellent and knowledgeable staff. Friendly staff, great communication, fair price, and exceptional quality. They helped us find the right product for the right areas in our home. Could not have asked for a better experience. Thank you Lou!
