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December 2023 by NATHAN MATTHEWS
This is a video of one of the workers here watching TV instead of doing his job.... I came in for a replacement of all 4 tires... This guy told me that they couldn't get a lug off one wheel so he left it there.... We all know that you could have used a millimeter bolt and removed the lug with a little bit of effort... Especially considering I had already paid the fee for the service... This guy watched TV, took smoke breaks, chatted on his cell... All while there was only ONE GUY DOING ALL THE WORK.....
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October 2023 by Paul Roe
It couldn't be easier than getting something fixed at Monro. Price is fair they're not always trying to push something on you they just fix it you pay for it and that's it
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October 2023 by Gloria Stich
I was so glad I chose this Monro to service my brakes. They were nice and took the time to explain the issue and costs for different options. I saw they were familiar and friendly with each customer. Overall a genuine place to go to.
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October 2023 by Karen Mclaughlin
Very poor customer service. Had a catalytic convertor replaced. The next day I had a big screw in my back tire. Called them said I must have run over it. I didn't. Vinny gave me a bad time. Very rude. Will never go there again. They should have looked at it right away instead of making me wait. I left and will give my business to someone else
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October 2023 by Mark Leeuwenburgh
Top shelf service, knowledgeable and friendly staff. While waiting - check out the Honey Dew Donuts downstairs
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August 2023 by Adriana Jubainville
Trustworthy. They did a great job fixing an ongoing issue my car had. Respectful and got the work done in a timely manner . I will definitely be using them again when needed.
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August 2023 by Blaine Shelton
These guys were professional honest and great machanics. Thank you for taking care of me and recommend any one that's looking for a good machanic try here first
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June 2023 by Lynn M.
I went in for back brakes a month ago . Been squeaking ever since . Vinny the manager told me it was because I didn't get ceramic brakes , that's because they are more money . $600 later , come to find out they weren't installed correctly. Needless to say among other things . I will never go to this place again ! Doesn't even deserve 1 star !!!!!!
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May 2023 by Gabby McCloskey
Extremely disappointed with the service we received from Jason today. Made an appointment for an out-of-state (AZ) inspection today at 3pm (which was ok’d over the phone earlier). Note to others: do not expect to get an out-of-state inspection here! Sat patiently with other lovely customers in the waiting area for about 1.5 hours until the car was finally pulled into the bay. During our time spent waiting, we watched several other customers fail inspections without being prompted for payment. “Fix it and come back!” Jason said. However, after two hours, we were sternly told that the vehicle failed inspection due to aftermarket tint and emissions that were not legal in RI…. I thought you did out-of-state inspections? Cherry on top: “Yeah, of course I’m going to charge you.” $55. Buyers beware of this Munro auto body.
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March 2023 by MaryPat Koepfler
No matter what car concern I have, the guys at Monro take care of the issue with speed, professionalism and a smile.
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February 2023 by Sasha Sunday
I patiently waited all day to get my tire patched. He said it would be a few hours. I called after 4 hours and was left on hold. I drove there after 6 hours before they closed just to be told they don’t know why my tire is not repairable but it’s not and started giving me new tire prices. No, you didn’t have the decency to call me within 6 hours so I could figure out another plan on how to get to work tomorrow. He was too busy talking to his wife on the phone. He has the name Ashley tattooed on his arm. Very rude and poor customer service. Very disappointing since I’ve been to other Monro’s and they were great.
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February 2023 by Jonathan Rodriguez Matos
Bad experience charged me over 400 that it was not suposed and they told me they would make a refund its been 2 weeks and nothing got to change spark plugs and costed me 800 and they are playing with my ispeccion saying that it would pass and is does not
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February 2023 by John Aldsworth
At Monro Swansea I have always had great oil change/tire rotation service
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January 2023 by Cara Cavazza
Sick for 2 weeks, end of the month and holidays and only 1 day left to get my car inspected. Got an appointment online for 8AM, arrived early and the mechanics took me right away. It went so smoothly.Happy to know there is a courtesy inspection done and nothing detected with my car.Will definitely return!
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December 2022 by John Dorman
Took my car in to have the driver side window repaired. They told me I needed an Air Intake Sensor. Total came to over 1000$. Got the car back and now jerks when hitting the gas.Took the car back and they said it was a bad sensor and they said they replaced it again. No change to the car, still jerks when you hit the gas.They told me an animal chewed a wire and there was nothing they could do. Will not be going back.
