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February 2023 by Dot Corbeil
I used them before and they are a great price for the space.
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August 2022 by pascuala cintron
My daughter came back to college on a Sunday and Found a Pad lock she was unable to get her stuff no staff there no emergency number to call. I had to come down myself speak with someone and they said cause of a payment which it was done right away in July and that way they put the Pad lock I had inform my daughter to never go again to this place horrible
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June 2022 by Armando Cacador
Ongoing issues with people parking against the loading dock. Think twice before renting out a storage on this location. Otherwise, be expecting putting a lot of walking around to get to your unit for the amount what you're paying here.
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April 2022 by Derek Fernandes
I rented a storage today with Candace and Jafet. They gave me the best experience while renting my unit and made it the easiest process possible. (:
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April 2022 by johanna echevarria
The customers service is wonderful the environment is great home welcoming.. I highly recommend it
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April 2022 by Black Mamba
Amazing place.. Highly recommend it.. Candaces and. Reis are good workers
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March 2022 by Tiara Perez
These people don’t care about helping people out I’ve been sick with covid for some time now hospitalized and everything was willing to pay my bill just couldn’t pay the whole amount at one time and they just didn’t care what I had to say couldn’t even give me an option. I have all my sons things in there and they wouldn’t even let me try to make some sort of payment to keep it from getting auctioned. Terrible
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August 2021 by Patty Ault
Wonderful people work here. Very accommodating and friendly. Rules are simple clear and easy to abide. Good value and very clean. Security is A1 and facility is up to date and easily accessed no matter your age.
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July 2021 by Kristine Rodrigues
Frequent / high price increases. I rented two large units for $285 month EACH. Got discount off first 3 months but as soon as that ended each unit increased $15 and now I am paying $300 each. No biggie, but THEN, just when that occurred I got a call informing me my units would increase by $40 EACH in November. This means that within approx 9 month period my units would see 2 price increases EACH totaling $55 EACH unit. To me those increases seem to be excessive. So just BEWARE.
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May 2021 by Chanelle Diamantino
Very good prices
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April 2021 by Lauren S.
This place has a lot of issues that aren't disclosed when signing up for a unit. Namely, they fail to mention that 2 of the 3 garage doors used to access the indoor loading dock (you drive in and park), get stuck constantly and are unusable (it has been like this since I started renting from them almost 3 months ago and still has not been fixed). Only 1 garage door works which is on the back side of the facility, so you have to pull around the back side of the building, park in front of that door, then walk around the building to the main entrance so you can get inside the building to open the garage door from the inside, then you need to walk back around the back side of the building to your car and pull it into the indoor loading area through the garage door. With the amount of money this place makes, you'd think they'd have addressed these major access issues and fixed them by now. Makes me wonder where everyone's money is going, because the place is not maintained at all and the staff doesn't seem to care. The fact that this place wants to charge $60 a month for storage and has so many access issues when you're paying them to keep your belongings there, is a joke. There is no one to contact after hours once the office is closed, so if something happens, you're screwed. When I went there a couple weeks ago after hours, there was a family whose car was trapped inside the building because the garage door got stuck, so they couldn't leave, and had nobody to call to help them get out because the phone # goes to the office and rings and rings. I'm honestly kind of blown away that people think it's ok to run a business this way.
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February 2021 by Leo Mello
I wouldn't do my furniture There never again
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November 2020 by Tonimarie Donnell
Reasonable price and very clean. Staff is very helpful.
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October 2020 by Katelyn Hanegan
I was asked if I wanted to prepay at move-in for the months that I thought I would need the storage, so I did. When I found out that I would not need the storage as long as previously anticipated, I was told that they wouldn't refund any of the money regardless of when I moved out my belongs. So now I'm paying an extra month for the unit to sit empty and probably be rented out to another person. Wish someone would have explained that to me when I asked rather than saying "I don't see why we wouldn't be able to refund you"
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October 2020 by Sofia L.
ZERO stars!!! If you like the classics, as in a classic bait and switch, Storage America at 37 Freight St, Pawtucket, RI is for you!! Alec and his boss lie like small children: "whatever prices are advertised online have nothing to do with us. We have no control over them, and will not honor them." Yeah. Ok. So here are the facts: The first month is actually $50/mo, which he refused to disclose - he just said "the computer pro rates the first month and I don't know what rate it's based on." Really? You can't add your "reduction to the ridiculous daily rate quote for the first month?" And on and on. Total con game. The advertised rate is only for three months, after you've paid the undisclosed first month rate of $50/mo, then it goes up to $50 EVERY month, which is ALSO undisclosed online. This is actually criminal fraud, and I've filed with the State Attorney General's office. Don't waste your time, unless you like childish double talk. Ridiculous.
