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March 2024 by Trice B.
I regret to share a highly unsatisfactory experience with U-Haul and Storage in Pawtucket, Rhode Island. My items were stored there for just a month, and the conditions were appalling. Despite a warning from another renter about a mouse infestation, my time constraints during the move forced me to ignore the cautionary advice. Upon retrieving my belongings, I discovered significant damage due to water exposure during a regular rainstorm. Disturbingly, the storage facility reeked of dead mice, confirming the prior renter's warning. Even though the facility claimed to be climate-controlled, the basic rain affected my items, raising questions about the facility's ability to uphold its climate control promises. When I contacted the facility about the damages, they displayed a lack of accountability and empathy. Their response, citing my lack of insurance as a reason for inaction, was disheartening. A facility entrusted with safeguarding items should ensure protection against elements, especially during routine weather events. Within a mere four weeks of storage, multiple items suffered damage from both water and mice. The facility's inability to fulfill its duty in preserving items, even without insurance, is disappointing. While I can understand potential issues during extreme weather conditions, the inability to shield my belongings from a standard rainstorm is inexcusable. During my check-out, the personnel at the desk further demonstrated a lack of concern. Their audacity to inquire about sweeping out the unit, when my items had already been subject to water and rodent damage, highlighted their disregard for maintaining a suitable storage environment. The dismissive response to my concerns was the final straw, and I am relieved to have relocated my belongings from what I can only describe as a decrepit and neglectful storage unit. I strongly advise against using this facility for anyone seeking reliable and secure storage solutions. There has to be a minimum amount of accountability by the facility.
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January 2024 by Nestor N
The truck pick-up and return went very smoothly. The two staff members I talked to were very helpful and professional.
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January 2024 by Jania Hernandez
We just had the worse experience ever with this two individuals, they were both really really rude starting with the guy and the women murmuring about us n then she said she was talking on the phone so was her phone call more important than a customer? Using her phone during working hours and specially when the customers are there, no apologies or anything after being ao rude and they trying to pretend it was all our fault! Really bad cuatomer service!!
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January 2024 by Bryan Dimascolo
Overpriced and gimmicky with hidden fees
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January 2024 by mike palin
Always getting things for the business at U-Haul.
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January 2024 by Carla Barnicle
I would love to give 5 stars here because, for all intense purposes, the facility was clean, secure, and well maintained.However, upon further inspection, you can only imagine my shock and complete disappointment when I realized my belongings had been infested with mice urine and feces!I had to go through everything, with gloves and a mask for fear of getting sick from the rodent urine and feces! I was left with no choice but to take everything out and load it in my vehicle. There is nowhere to dispose of damaged itemsBefore taking anything into my home, I had to sort through and throw away my rear book collection that was chewed up and urinated in; urine, feces, and nested in; towels, blankets, sheets, and clothing all destroyed, along with various small furniture items.I specifically rented a unit on an upper level, paid for insurance, and followed the rules of your Facility.When I checked out I told the front desk associate about this issue and was told "Yeah, we know someone had been storing food in their unit"!Honestly! I feel that the responsible actions that the facility should have taken should have been immediate extermination of all units possibly affected; each unit holder should have been made aware of the problem, and we should have had the opportunity to examine our belongings for any damages caused by the infestation.I was so disappointed to find out that U-Haul was aware of this infestation and not notifying renters was poor judgment on U-Haul's part. I was certainly notified several times about your monthly price increase.This situation was intentionally mishandled and in good faith, I wouldn't recommend anyone store anything that isn't intended to be trashed in the long run.
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December 2023 by Alexander Leal
Badly they always want to steal from you, they tell you one thing when renting stores or trucks and then they tell you another and they want to charge double, but a bad experience I would not recommend that place.
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December 2023 by Tanedia Brown
The staff here is very friendly, very understandable and will work with you on your payment plans
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November 2023 by eff the
ZERO stars would be more accurate. its a lot to read, but its TRUE & honest information. This place is filled with mice, just walk the building or search your unit good enough. you will see signs of them. Water leaks from the roof, that they are aware of. Either they aren't fixed, or aren't fixed properly... because many of the leaks are still evident. days, weeks and months later. "security" is close to a joke. ANYONE with a vehicle can enter the building. customer or not. just drive up to the loading doors that open automatically. even knowing these things, they will do anything not to bear responsibility for the mice, water damage or lack of security. Get the insurance, but they will find a way to wiggle their way out of paying you. "oh you stored a microwave that had the smell of food. that attracts mice. we can't be responsible." something along those lines. often times doors, loading doors and elevators have issues. This is MY experience.
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July 2023 by Kylie Mendonca
The storage unit was much smaller than they told me it would be based on what I needed. The place is gross and was just not helpful whatsoever. Worst experience moving out of my apartment with UHaul.
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July 2023 by Michael Peladeau
Trailer worked our great.Will be using them next time I need to move stuff.
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May 2023 by melissa jones
"At you risk...?"The initial rental process was not so pleasant regarding the onsight U-Haul rep! He was not a pleasant person ,- appeared to have a major attitude problem ( for no reason) just demonstrated to be an unhappy angry sarcastic individual & he pointed out all possible negative impacts - like rats , theft ,& water damage. This made the experience very scary ?! Although there was another (new)rep but he appeared to be training her to demonstrate by being dishonest... - by trying to sell a truck for more than the asking price!! Also I had a few boxes missing and I would not be wrong to consider him as a person of interest especially because he pressed about how suing for stolen items was not an option?!! However the storage unit process demonstrated to be very peaceful, safe and clean but I do not know if I would use this location again. If possible I would apply a camera in the unit for peace of mind...! Honesty at this location is not ? promised...However, closing out the storage unit was easy & satisfactory & the rep was more pleasant at this time. Overall be wise with your rental process ? & safe guard your items with camera access on your phone...
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April 2023 by Roberto Sosa
Would not recommend this place of business at all. Rented one of their vans and ended up paying for a mistake that I wasn't even at fault for. They charged me for extra mileage that was impossible for me to rack up when I only used their van for approximately 10 miles if that. They ended up charging me for a total of 100+ miles on a trip that wasn't even that long. And their customer service is the absolute worst.
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November 2022 by Nick Rini
Just make sure you always check the truck out. The "before" pics shown during mobile checkout were at least a year old (snow on the ground) and didn't show a giant cracked plastic guard on the undercarriage. Then, when I opened the back lift gate, there was no utility dolly inside. Went in, asked for the dolly on my reservation sheet, and they came back with a furniture dolly (not on my reservation, meaning they guessed instead of reading it). Had to go back and get the right one... just a needless waste of 20 minutes when I was on a tight timeline. Truck itself was fine. This isn't the first time I've had minor problems at this location. So yeah. Check your truck out before leaving.
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November 2022 by Julius Cavira
Recorded, Clean, LIGHTED HALLS! If you’re a veteran like me, I look for only the best, most accommodating & kind service that’s worth every penny. U-Haul Moving & Storage of Pawtucket has a well-thought-of MOTION-SENSORED security in safeguarding and monitoring you and your storage locker. Nothing is perfect, but with these times, I’d rather settle with a place, that's well cared for-- like mopping the concrete floors and highly lit, quality spaces. And these are good people. Please consider supporting them when deciding on a place.
