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November 2025 by Ryan Barros
Quick customer support
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October 2025 by Avais Sherani
The store is quite big, huge variety of Apple products and accessories on display. With larger display tables, customers can experience almost all of Apple products being offered including iPhones, MacBooks, Apple Watches etc. the staff are nice and friendly, and usually a lot of them are available to assist the purchases. It’s advised to check availability of items in stock before making a visit to this store especially if you are traveling from far. The Genius Bar at this store is also quite large and again an appointment is recommended before brining in any Apple product for servicing. The store is located on the first shopping level of this huge mall.
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October 2025 by Charles Thomas
I was told that if I get apple care they can reset my account. Now I find out different.
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October 2025 by VICTOR
I’m a U.S. Navy Sailor and being stationed in CT is already a bad enough experience. The attitude here is absolutely trash and it’s not even as busy as I’ve seen other Apple Stores get.
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September 2025 by Bowen Chen
Bad customer service,after I made the phone purchase the employee refused to help me with the data transfer ，And went to the next customer.
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September 2025 by Jon Moffat
Worst experience ever! Will is a terrible manager with horrendous customer service skills. Went to pick up an iPhone 17 and store did not log the pickup correctly and now I am forced to travel 3 hours to correct this error! I am disgusted.
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September 2025 by Philip Yacoub
Worst manager his name is pj’s he is not helpful at all and I asked him i need to talk to the main manager he told me i am the main manager but i asked another one about the manager he told me mark is the big boss here and mark was so helpful but pj’s is not at all and also the guy who’s welcome you when you enter the store is not helpful at all . He don’t want to help actually i felt disappointed
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September 2025 by J. Roberto Garcia
Terrible—by far worst customer service; and I’ve been to the one at
Cambridge Side.
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September 2025 by Kevin Liao
lousy service to take care of customers
this is worst customer experience if Apple Store
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September 2025 by Sassy Noyb
Terrible experience at this Apple Store. I would recommend going to another store or ordering online. The sales person I dealt with gave me incorrect information. Genius Bar NOT.
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September 2025 by Daniel Abram
Pretty helpful technicians, speedy sales, and an overall solid experience.
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September 2025 by Xin Nen Jiang
Employees just stood around and chatted with each other all the while making eye contacts with me.
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September 2025 by Shelby Lafleur
I shelby E. Lafleur do not consent to sell or share my personal information without my consent
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September 2025 by youyang YANG
The staff here are very friendly, my computer is having some issues, and they patiently helped me with after-sales service! Thank very much, David and Robin.
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August 2025 by Sky Gin
One of the worst sales experiences I have ever had. I came in on Thursday around 5pm for a repair and was considering whether it made more sense to fix my current Mac or buy a new one. The salesperson I worked with was completely unprofessional. He did not know how to check my storage without calling over two other employees. He gave me no information about the different Mac options. When I noticed that 200GB were not backed up he brushed it off with “well, we can see it right here.” See what? He clearly lacked product knowledge and acted like helping me was a chore.
Jon was fantastic, knowledgeable, patient, and everything you would expect from Apple support. Unfortunately the poor experience with the other salesperson completely overshadowed that.
I left without buying a computer and now I am having to drive over an hour away just to purchase one. Do not waste your time or money here. Take your business elsewhere.
