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December 2023 by Leandra S
Felt profiled - was well-dressed and looking for Christmas gifts, but customer service started haunting me. A heavyset brunette woman was flat out aggressive; asking repeatedly what I needed in what sizes, commenting on anything I touched, and steering her stock cart into wherever I was. The store was empty aside from myself. One of the leather gloves I picked up was defective with no interior thumb hole, but put on display for someone to purchase. Extra security tags attached to an item that shouldn't be sold at all. Such a decline in quality. I left.
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June 2023 by Frank Young
My favorite clothing store!!!! Great staff and selection. I always find something wonderful for myself or as a gift. High quality. Love love love!!! Highly recommend!!!
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May 2023 by Syha Zhooat
Beautiful store. Light and airy and easy to shop. The staff is very helpful and pleasant. They’ll go the extra mile to help you out.
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March 2023 by Adati Tarfa
Loving the jewelry sets in BR! The styles are classy and unique as always. Loved this season’s dress and suit pieces.The store is also very ambient and calming. Overall a great experience!
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February 2023 by Jeff D.
Just wanted to thank the providence place mall location for their professionalism. I had an issue with a return and they really helped me out. THANK YOU.
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February 2023 by Jeff D
I went to do a return at this store. I had the packaging in the receipt I missed the return date by two days the store would do nothing for me. I called customer service they would do nothing for me. I will never shop the store again you will be able to keep my sons $200 but you will never get his money or my money in the future doesn’t sound like a very smart business move. Worst C.S. Ever. BR has lost my business and my families business going forward. I hope you enjoy the $200 bucks. because you will never see any more money from us again. Please, shop anywhere else but banana republic. There are way too many good companies out there with great customer service where you don’t have to put up with this.
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December 2022 by Hannah Manns
Helpful staff, well organized.
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July 2022 by Ariana Barbosa
Sherry was phenomenal, she made our return process a breeze and went above and beyond to ensure we could return our item. She was exceptional and highly recommend this location. Thank you Sherry!!!
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January 2022 by jane clavin
Just bought a gorgeous shirt for a friend; store manager was nice and helpful finding my shirt on promotion, making it more affordable for me; Al in all a great experience.
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November 2020 by Yvette W.
SO OVER PRICED STAFF IS LAZY AND RUDE.. THE MANAGER Desiree I believe her name is starts with A D... Weather made her manager had to be on LSD that day she is the worst manager I have ever came across in any department store I have ever been into in my life she needs to be fired at once..
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January 2020 by Michael Ficocelli
Nice people and good fashions.
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November 2019 by Daud Archambault
Love shopping there. Great place to find high quality clothing. The staff are very friendly and welcoming.
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October 2019 by MAT ESTRADA
Excellent
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September 2019 by Sheerie H
Horrible customer service
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August 2019 by David Parker
I'm not a huge fan of Banana Republic, but this store had a good selection of items and many were on sale. If I only engaged with my sales person this would be a solid five star rating as she's incredible. Unfortunately her co-workers were rude to her and rude to me - my advice to them is to realize your interactions are noticed by customers.
