The Bank of America Financial Center is committed to providing exceptional customer service and prioritizing the safety of its clients. The branch has taken proactive steps to enhance cleaning procedures and follow local guidelines to limit the risk of exposure, which may result in temporary modifications to their hours. Clients are encouraged to use the mobile app or website to check the available services in their area. Despite technical difficulties with the check printing machine, the staff, including Yadira and Darlene, worked tirelessly to assist a client in obtaining the needed cashier's check, even staying past closing to ensure the request was successfully fulfilled. The branch is conveniently located in the business district, with well-lit ATMs that offer flexible cash disbursement options, making it a popular choice for customers seeking cash discounts. Maritza, a member of the staff, was also praised for her exceptional customer service in helping a client resolve a security compromise and obtain new physical and digital cards. The Bank of America Financial Center is committed to providing a seamless and satisfactory experience for its customers.
Maritza was extremely helpful! My accounts had been locked due to a security compromise and she patiently walked me through all the necessary procedures to get new physical cards and activate a digital card once they arrived. 10 out of 10!
July 2021
Went there for account services, We were greeted at the door by Joel. He was polite, we were seen shortly after being seated. Angela was great and she explained everything clearly. Overall, the banking experience was good but I’d recommend booking an appointment online beforehand. :)
July 2020
Customer services are on top. Fisrt branch that made feel welcome
