Chase Bank offers a convenient banking experience with a friendly and helpful staff. Located near Brown University, it is easily accessible for college students and local residents. The branch features ATMs with large screens and a secure entry system, ensuring customer safety. While the staff is praised for their responsiveness and willingness to assist, there have been some reports of issues with account setup, particularly regarding address mix-ups that led to account closures. Overall, customers appreciate the welcoming atmosphere and the quality of service, especially from standout bankers like Bruce. The branch's location provides easy access to street parking, although finding a spot can sometimes be challenging. Chase Bank is well-regarded for its commitment to customer needs, making it a popular choice for banking services.
Greeted upon arrival and recieved friendly service from Elias who was able to solve our immediate issue as well as assist us in ways we did not initially think about. Great staff who goes above and beyond.
November 2024
Messed up the setup of my sister's new account... problem had to do with addressing mixup, which never really was resolved, caused many other issues, as she relocated from Massachusetts to Colorado, and ultimately resulted in the accounts having to be being closed altogether.?
August 2024
Bruce is one of the best bankers I have worked with. All the staff at this branch are super catering to your needs and friendly. Again, I would highly recommend Bruce Reis when you first open an account or for latter assistance.
