Citizens is dedicated to helping customers bank better, offering a wide range of services for various financial needs, including home buying, college payments, and retirement savings. With approximately 1,100 branches in 15 states and around 3,100 ATMs, Citizens ensures easy access to banking. Many customers appreciate the helpful and friendly staff. One busy mom praised a representative for resolving her issue quickly after a frustrating experience at another branch. Another customer highlighted the kindness and assistance received while opening a business account, contrasting it with a negative experience at a competitor. However, some reviews noted challenges with online banking, suggesting that improvements could be made in that area. Overall, Citizens is recognized for its customer service and welcoming atmosphere.
I had a very good experience. Didn’t take too long to get my new card. Thanks to Wendy for taking care of me!
January 2024
Super helpful! After customer service couldn’t help/refused essentially, and being hung on multiple times at the mineral spring branch, a very nice man helped me and fixed my issue ENTIRELY within 15 minutes. As a busy mom right after the holidays with bills upcoming. This man was a saint! Thank you!
October 2023
Wonderful Tellers they are all very nice and attentive.
