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February 2024 by Maureen Taylor
The staff is endearing and they're AMAZING at follow-ups. I received several calls, asking how my cat was, their concern and sincerity is greatly appreciated.
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February 2024 by Kate Grive
I cannot say enough wonderful things about City Kitty. My 15-yr-old cat, Jack ("Baby"), is a frequent flyer and has a complicated health history including chronic conditions as well as flares of pancreatitis. Every last staff member at City Kitty has gone above and beyond (including calling on weekends to check in) when he's been ill, has accommodated last minute appointment requests, and truly treated us as family. I will never take my fur babies anywhere else. Thank you so much, City Kitty.
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February 2024 by Denise D
Excellent service and very caring staff. They make you feel comfortable and are very helpful. I had devastating news and they were very kind. 5 stars from the facility as well as the staff. Dr Marcurio is excellent and honest as well as very caring of you and your kitty.
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February 2024 by Rachael Watson
Even the" snowmen" run on dunkin'!
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January 2024 by rachel
I can't say enough good things about City Kitty - they are seriously the best. I had to cancel my appointment last week due to car issues and they were SO understanding and rescheduled my kitty's appointment to last night at 4:30. Unfortunately, due to the bridge traffic, we were late but they did not mind at all, even though it was the end of the day. They took wonderful care of my cat, as she is very nervous and scared in unfamiliar places, and they always call to check in the next morning. I am SO happy I found this place (was recommended to me by my younger sister). Thank you ALL for what you do for the cat community. I've never been this impressed with a veterinary's office, I typically have a hard time trusting them so I am eternally grateful!!! My cat's health is a tremendous priority for me and I can tell it's a priority at City Kitty too! <310/10/10 on service, care and staff!!
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January 2024 by Syd Eldon
I have a 4 and a half year old kitty who I recently brought to City Kitty. Our original vet wasn’t the best, after each appointment I would leave questioning whether or not she has received the best care. I emailed City Kitty asking what needs to be done to set up a first appointment, and so on. They responded so quickly and scheduled an appointment within a few weeks! I even ended up needing to reschedule it and they were so awesome working with me and my demanding work schedule. She had her first appointment yesterday and I’m so glad we are with City Kitty now. The techs and doctors were so kind and made sure any questions I had were answered. I’m so grateful to have found them and feel immensely better about my cat’s care. THANK YOU CITY KITTY
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January 2024 by Johnny Dye
Very good service and very nice to my cat
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January 2024 by Mike Dougherty
Awesome staff and very thorough. I definitely recommend it. Laura was the one taking care of my little bundle of sas, and she was fantastic. Very easy to talk to as well. ?
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January 2024 by Ronnie Sears
Staffing team here were exceptional, they went over and beyond my expectations when my little guy,best friend and only family I have Charlie was ill. I want to thank the team starting with Bonnie for helping me make the appointment on a tight schedule squeeze before the Thanksgiving holiday when my regularly seen veterinarian on Tioque road in Coventry was not able to on account of the holiday and short notice, they recommended me to try City Kitty ? it was so thankful that they have because the team outstanding job even help me with donating a little food because of my current situation myself and disability. Forever grateful Matthew & Charlie ?.
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January 2024 by Jillian D
First I want to say that city kitty had been great! They were accommodating, caring, and great with my cats! However, I do not suggest getting your cat cremated through them. I had a horrible experience and can honestly say as much as it saddens me, I will never step foot in there again as my heart is broken and I’m just completely sickened and disappointed. I had my cat put to sleep last week and everything was peaceful. I asked for some of my cats fur before he was cremated and staff said of course, they understand. When I picked up his ashes, I was heartbroken to see no fur, no paw prints (which is obviously important to me) nothing but his ashes in a box for almost a $500 bill. Of course I ran back in knowing I would never get the fur (but was hopeful it was just misplaced) because you can’t bring him back now. everyone I talked to apologized that my memory and the staffs memory was different (about the fur conversation) of what was said and had the nerve to say that maybe they didn’t understand me becuase I was very emotional…of course I was emotional…We literally had a conversation about the fur with the staff though… I said I like to have the fur for my other cats…the staff even said they do that too. I was honestly shocked.. instead of taking responsibility, they blamed me in my time of grief when the fur was all I asked for…then the manager told me that the staff were upset all day over this…so now you are trying to turn it around and make me feel bad?? Are you kidding? He was my cat…Again just say you guys messed up…one staff said they do have ink paw prints in a card that was never sent to me…maybe they do, maybe trying to cover tracks… I don’t know….i understand things happen and i don’t always expect things to go perfectly but I do expect honesty in a situation like this…I now feel like I have nothing left of my sweet Boo (of course I know I have his ashes)…I then asked if they still had his blankets that I left him snuggled in which I know usually goes to the crematory with the animal.. however, to my surprise I received a txt message with a picture of his blanket and for a second I was so happy until I noticed it was not covered in his fur, it looked clean…of course, it had been laundered… so were they gonna reuse my dead cats blanket for something else..they actually took it off him and cleaned it like a donated blanket? the whole situation makes sick. If you had the blanket why wouldn’t you call me ask if I wanted it back instead of just taking it off my dead cat for reuse? They are sending me the blanket because I certainly didn’t donate it but again, won’t be the same without his fur so thanks for that. It would be nice if maybe city kitty tried to come up with a solution not just me…I do not recommended having your cat cremated through city kitty as no one should have to put their cat to sleep then have to deal with this. Or you need to ask specifically for what you want and make sure they write it down…I have had 2 other animals cremated at different places and I received so much more and didn’t have to ask. Very disappointing as I can never get these things now…please do better city kitty.. this shouldn’t have happened and I shouldn’t have to feel like I have been blamed for your mistake.
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December 2023 by Hannah Galan
The kindest, most reassuring professionals that specialize in kitties and very clearly love them too. We won't take our beloved beasts anywhere else ❤️?? -Mateo & Maya
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December 2023 by Angela
Best cat speciality vet ever!! Always so helpful and kind.
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December 2023 by Heather Yu
Excellent care, excellent service, excellent people. They have a "try not to scruff" policy which I really appreciate. I love City Kitty so much!
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December 2023 by brianna clermont
Best vet ever!! My kitten Scampi was a new patient and she wasn’t feeling well so they took her right away! They answered all of my questions and made me feel very comfortable and reassured that she was in good hands!! They really care about their patients here and I’m so glad we found City Kitty!! :) she LOVES her new toy!!!
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December 2023 by Renae Jackson
Highly impressed with the staff. The place also has a nice vibe and decor . Doesn't feel like a typical vet. They help with any needs even for non patients.
