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February 2024 by Leigh Ann Rodgers
Quite possibly the worst cvs pharmacy I have been to. I would rather drive 40 minutes south to my original cvs than even try to pick up a prescription from here anymore. Every time my prescription is either cancelled for no reason or they somehow mess up my very valid insurance and try to charge me full price for medications that I need. If you NEED your medications in a timely manner please go elsewhere and save yourself the headache.
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February 2024 by 81overon
If you're looking for a pharmacy with horrible employees, this is the place for you.
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January 2024 by Mike Lyman
They cancelled my minute clinic appointment the day before with no warning or explanation
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January 2024 by Vijaya Agarwala
I had a fever of 101F and scheduled an appointment for a drive through rapid covid test. I was kept waiting for a long time before the girl gave me a test. I finished giving the sample. She said she will call with the results in twenty minutes. Just when I got back home, they called and said they dont have the strip for the covid test and hence ghe sample could not be used and I would have to schedule an appointment somewhere else. What kind of a a service is this? Why cudnt they call before and say the strips had gotten over? Is this a way you treat someone who is sick? Shame on the staff and CVS !
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November 2023 by Francesca420
The lines are long here because one of the self checkout registers is broken and they don’t have enough staff to have two people on register. If the one self checkout register that works needs assistance, both lines stop. Considering that CVS is a Rhode Island company this is a pretty embarrassing way to run a store in your capital city. If you’re looking for a store that values your time, go to the cvs down the street in Pawtucket - they have working registers but the same staffing issues.
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August 2023 by Blythe
Rating specifically the passport photo service; I would NOT get your passport photos done here. They came out so terrible-looking that I had to get them done again elsewhere. I went instead to The Camera Werks down the street and not only was it cheaper, the quality of the photo was a million times better.
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July 2023 by Robert S.
If you live on the East side of Providence, this is probably the drugstore of choice. It's big inside, it has a large parking lot and it has a Minute Clinic for any type of minor ambulatory medical issues, vaccinations, etc. The store inside is pretty similar to other CVS stores. I stopped in here to get some stuff for my niece. The staff here is friendly and helpful. Being close to the commercial heart of the East side, it is a pretty busy store, so be patient at the pharmacy or at the registers.
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July 2023 by Jen Sinnott
I called this CVS and asked them if my prescription was in, and she said it was still on back order. And then I asked her to look if any of the local CVS’s had it in stock and she openly refused and told me that “nobody has it and I’d have to go to Walmart or something” with a huge attitude. I said “did you look?” And she said yes. So I hung up and immediately called the CVS on Angell st (they are so much nicer)Its crazy because other CVSs DID HAVE IT, and now my prescription is being filledThe lady at Hope st just openly refused to look for me. I’m actually like really frustrated and think I’m going to move my prescriptions to Angell st because I NEVER get attitude from them. I get it EVERY TIME I go to Hope st. They are so rude and judgmental thereSo I guess if you don’t mind people judging your prescriptions, and you don’t mind getting an obnoxious amount of attitude every time you ask them to do you something, then keep shopping here. But if those things bother you then stay away
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July 2023 by W Cambridge
Nobody would help me find qtips. I kid not, not a single staff member. They all gave me guesses as to where they may be but they were not in any of those locations. Some of the staff members I asked were in aisles, nobody bothered to help. I finally found the qtips behind a display for something on sale, it was sloppy and blocking the qtips location. Never going back.
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July 2023 by CT Cambridge
Nobody would help me find qtips. I kid not, not a single staff member. They all gave me guesses as to where they may be but they were not in any of those locations. Some of the staff members I asked were in aisles, nobody bothered to help. I finally found the qtips behind a display for something on sale, it was sloppy and blocking the qtips location. Never going back.
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June 2023 by Francine Patterson
CVS Hope Street Pharmacy has very rude staff, if they call themselves pharmacist they sure don't have compassion for any customers needs. I ask for delivery service the lady said she would text me the link never did, went the next day to get my prescription cost more than I usually paid for it for many years. The cashier wasn't as friendly she told me to speak someone at the drop off window... I've been in customer service for 31 years at one of the best Hospital in Boston, this woman/pharmacist I had to speak with didn't have no patience, wasn't sympathetic, had no empathy, the way she spoke to me as if I was d**** she very pushy in explaining what I needed to know, if fact she didn't even make eye contact. VERY RUDE, PEOPLE NEED BE CAREFUL NEVER KNOW WHO MAY BE A MYSTERY SHOPPER. Hope Street Pharmacy, I'm sure you don't care about this review, but I will never use your rude Pharmacy again....
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March 2023 by Kelly Dells
You absolutely cannot get a pharmacist on the phone here. It is absurd.
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February 2023 by Ryane Currie
I typically find it a waste of time to write reviews, especially because there’s a simple solution to being upset when not receiving quality service… you just don’t go back, and you move on from it. However I actually DO hope these reviews are read and taken seriously.I’ve given this pharmacy the benefit of the doubt multiple times- one would like to think something as important as medication that is saving people’s lives with mental health/chronic illnesses/health conditions, the place that supplies and handles this would take their job even the SLIGHTEST bit seriously. Healthcare is a stressful industry to be in given the times, but there’s a difference between straight up laziness and lack of care, and people who TRYING to find a solution (they are not).This place is a perfect example of people who entered an industry they should not be in unless they understand how important their role is AND show empathy towards customers who are relying on them. It’s straight up arrogance and an unwillingness to do better.Let’s do better people. Seriously. You’re making more of a mess than you are being of service. Let someone take over the job who’s going to care and who’s going to get it done.
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January 2023 by Rachel London
This store pharmacy is terrible. Everytime I go to pickup my prescriptions it is a major hassle and headache.
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January 2023 by Bobby P.
Asked about timing of a printed photo. The lady behind the counter snapped. Someone on hope street please bring her a snickers. God dang cvs must be hell to work for or something