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August 2023 by Faye S
My husband gifted me with a necklace with my sons birthstone and initials. For over $500.00 the birthstone/initials were tiny and the chain was cheap looking. Within a fee weeks, my hair had gotten tangled in the chain (I have worn chains for years and this has never happened). I do not recommend this company at all. The quality is awful.
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July 2023 by Bill Primrose
I have to give Haverhill Collection the utmost props and respect for doing the right thing. I ordered my wife's first mothers day gift from them. A beautiful Letter Plate with birthstone on a necklace. It was not cheap, but I thought it was very nice and worth it. During delivery the package was marked as delivered even though I never received it. This was in May 2023. It is now the end of July 2023 and after working with their Support, I was recently notified that I would be sent a replacement. Amazing. What a great company. I was heartbroken and embarrassed when I didn't have a mothers day gift to give my wife and mother of my child on her FIRST MOTHERS DAY!! Even though I had a receipt! But, in the end Haverhill has made it right by sending a replacement and I am sooooo happy and relieved. I will be purchasing from them in the future not only because their products are very nice but b/c this company obviously does what is right, and I stand behind that. Thank you again, sooooo much, you have saved me!
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April 2023 by Gina Bellavia
I received two bracelets as gifts a few years ago. Unfortunately, one bracelet broke and one stretched out. I contacted customer service who were so kind! They sent a return label and asked me to send the bracelets back for repair. The staff kept me updated on the status of the bracelets at all times. The bracelets arrived today and they are truly as good as new. The wonderful staff fixed and cleaned them. I would 100% buy more jewelry from Haverhill - beautiful pieces and great customer service!
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April 2023 by Lacey King
Not only is the collection beautiful, the customer service is exceptional. I was lucky enough to work with Amy, and she helped me to exchange one of the stones on a personalized necklace. Couldn’t have been more helpful and was actually the one to suggest an exchange for a different stone when she realized the issue with the stone we had originally chosen. Will definitely be investing in more of their pieces over time. Thank you Amy and Haverhill!!
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March 2023 by Lindsey Carrasquillo
Haverhill’s customer service is unparalleled! My bracelet broke twice recently and each time they sent me a UPS label to return it and have it repaired free of charge! I love my Haverhill jewelry and could not be happier with my experience. I will definitely be a repeat customer.
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December 2022 by Sharon Welshman
I purchased a bracelet with my children’s birthstones it was very nice and delicate..I asked the woman on the phone about wearing it all the time and she said they all wear theirs everyday… well after over 2 years I haven’t taken mine off once and it looks like the day I bought it in fact I’m ready to buy another!
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July 2022 by Trevor Jiles
Ordered my wife the Alexandrite/Diamond Gold band as a push present for our newborn daughter. Received the ring yesterday morning and she absolutely loves it, the haverhill collection is fantastic! Customer service, shipping and quality are all next to none! 10/10 would recommend!
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January 2022 by Edwin Sharp
I am writing to commend Haverhill on a number of dimensions. I frequently purchase jewelry for my lady online and the attractiveness of the Haverhill website caught my attention - aesthetics. I was also pleased to find just the items that I wanted at a price that made me feel generous but not bankrupt. - value. Their work is beautifully designed and well crafted - quality. These three characteristics - aesthetics, value and quality - make them a destination jewelry shop for me.When there was a problem with the delivery service I contacted Haverhill and was immediately responded to by Allison in Customer Care. This was the beginning of really the best part of the Haverhill experience. Allison was kind, warm and an excellent communicator. She put my mind at rest that the problem would be remedied and put a smile on my face when she said that a rush would be put on the re-order and that I would have the items in time for holiday gifting.Individually, Allison was a gem. This reflected her character. But Allison was also a reflection of the care and customer service orientation of Haverhill. This company is now on my favorites tab and I will certainly do business with them again.Top to bottom, Haverhill and Allison made this year's holiday shopping a joy.
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December 2021 by Christopher Iacomini
Ordered a birthstone necklace for my girlfriend that was suppose to have a blue stone in it. But instead the stone was clear and cloudy lol. Spent 530$ on this necklace and it looks nothing like it did online. Absolute joke would not recommend using them for anything birthstone related. Pretty disappointed to spend this type of money and end up with this
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September 2021 by Judith Scher
I’m thrilled that I discovered Haverhill. First got myself a bracelet with one birthstone-March milky aquamarine. Liked it so much I purchased one with 2 stones for a July birthday gift. When I looked on line I saw that they had aquamarines. I sent my bracelet back and added 2 aquamarines and had the originally milky aquamarine replaced No charge for replacement. Also bracelets often don’t fit me - my wrists are wide so perfect that I could order a size. Love my bracelet and the customer service.
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August 2021 by Filip Perovic
I had trouble with delivery.UPS did not leave package at door or someone stole my package.Anyway, I contact Haverhill and they responded me immediately.I’ve received replacement another day.I just wanna thank them for being professional in this situation that i had.I ordered some bracelet and i gotta say it looks amazing and unique with those stones.I recommend Haverhill to everyone.If you wanna buy gift for your friend/wife/girlfriend this is place where you can find unique jewelry.10/10
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June 2021 by Cassandra Erkens
I can't say enough about Haverhill.First, their elegant, quality jewelry is simple and stunning. I absolutely love my new pieces.Second, their designs are in the service of supporting today’s critical issues. Check out their collections like Pink Awareness, Rainbow, Hope, Wisdom, and more.Third, they share proceeds from purchases with organizations who directly support the very issues they are addressing in their jewelry designs. You get beautiful jewelry and the satisfaction of supporting important causes.Finally, and maybe most importantly when dealing with jewelry, their customer service is bar none. They have been swift, responsive, and invested in my satisfaction. I accidentally ordered the wrong thing, and they immediately made the adjustments, maintained open communications through the process so I always knew what was happening, and ensured I was happy with their response. THAT’s a rare experience these days.So, thank you, Haverhill. I’ll be back for more!
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May 2021 by D J
Horrible quality, shady practice. The charms are so small they are barely visible. I will never buy from them again! Do yourself a favor and look elsewhere. You can buy the charms off Etsy and get a local jeweler to make the piece for you for a fraction of the cost. They steal your money for a piece of garbage.
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May 2021 by Brittany Costa
I absolutely adore this company! Everything from them is absolutely gorgeous and top-quality! Haverhill you’re so knowledgeable and professional, I absolutely would recommend working with this company to create sentimental, custom jewelry to anyone!
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May 2021 by E U
My Hudson necklace is everything I could have hoped for and more! Superb quality and the styling is classic yet still unique; I never fail to receive a compliment on the street when I wear it. Haverhill customer service has also been fabulous.
