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March 2025 by Marilena Saquic
The hotel is very nice, I would give it 5 stars, but the staff is terrible. I'm not saying this about all the employees. I understand that they don't know Spanish, but that doesn't mean they're going to discriminate against me. I went in to ask a question, but when the lady saw that I didn't know English, she gave me the cold shoulder.
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March 2025 by Gregg Sorensen
Good location, I was able to walk to a lot of the places I needed to go to, and the room was comfortable
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February 2025 by Melissa Severance
This hotel is with in walking distance to the convention center. Starbucks is on the way as well. Parking is tricky and it was so much easier to park in the lot across the street. Bummed the rooms didn't have microwaves or mini fridges but the rooms were clean, towels were stocked and house keeping was amazing.
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February 2025 by Terra Burns
If you’re going to Providence and need a hotel, do NOT book this one. Stayed here for a cheer competition over the weekend. The underground parking (part of the hotel) had a jammed ticket area. We finally got in and went to the bottom and found absolutely no parking spot but a truck parked in the middle so that we couldn’t turn around but instead had to back out. Had to make our own parking spot against the wall somewhere and still had to pay for parking. I am a HH guest and usually Hiltons are much cleaner and up to date. The place was dirty, stinky and rooms weren’t clean. There’s many other hotels in the area, scroll by this one.
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February 2025 by rebecca luce
The room is worn and outdated. I’ve tripped over the carpet twice already. This is not a 4 star. Probably will go back to Omni and I’m a Hilton girl. Staff seemed annoyed when I tried to give them the other names when I booked four rooms
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February 2025 by Jaime Silva
The hotel housekeeping manager demonstrated exceptional professionalism and efficiency. Thank you for enhancing my stay and ensuring a comfortable experience.
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February 2025 by Cee Bee (cigarbabe)
Rooms: Had to change rooms because of the mildewed smell. Second room slightly better. Filthy bathrooms and zero consideration though they didn't charge for my parking $32. Wasn't enough considering the state of the rooms. Disgusting bathroom not cleaned well. Front desk was very nice.
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February 2025 by Ashley Barton
We had no choice to book this hotel due to tournaments; one in January and one in February. The day staff is much friendly than the night staff, who are rude and unhelpful. They do not have the same answers for questions and almost everytime a parent in our group asked something, we were given a variety of answers. They wanted to fine our team $500 for eating pizza in the lobby and placing them on tables that ANOTHER employee said we could use. The chef that approached us was wildly rude, as well as the assistant manager that had given us permission. If you are hosting numerous teams, and do not offer any open spaces for them to meet, don’t accept group bookings. Our girls needed to eat. Also, make sure all your stories are straight and DO NOT approach me with the condescending attitude that you did. I have never had such poor service. I am never usually easily rattled by customer service, but I have never encountered something like this. Trying to get a small cube sized fridge was a ridiculous task. Not to mention, the fridge I got was beat up and looked to be taped together in areas. This is for both stays that we were there. I can almost guarantee our club will not be booking here again. We used the restaurant for our team dinner ($400+ check), which I wanted to cancel due to the attitude we got about having pizza in the lobby. We spend a lot of money without a choice and it would be nice for the athletes to have a breakfast that is not ridiculously priced, rooms that don’t smell, fridges for healthy food, and space to be with their team. Again, if you don’t want to accommodate groups like this, then don’t. Reading most of the reviews about rude staff and rooms being not cleaned seems to check out in both of my experiences. Do better, Hilton.
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February 2025 by Julia Brem
Very disappointed with this stay. Our room had a "basement apartment" feel - windows only lining the top half of the room - and the room was so small we could barely move around. No desk. The knobs on the dresser were mismatched. The bathtub drain wouldn't seal.
But the most disappointing experience of all was the restaurant. Service was very slow/ inattentive. One night, the server forgot to leave a pen for the check and then disappeared for over 10 minutes. The other night, I was seated but not given a menu or greeted by a server for 5/10 min. I asked for no bacon and received bacon, which is frustrating because I don't eat pork. The bartender forgot my order at one point and shouted to me from across the room to confirm my order, which was awkward/ embarrassing. Then he closed the bar early - at 10:30 - even though it's supposed to close at 11!! He was rushing everyone out and being a bit rude about it too. I confirmed with the hotel this morning that he was not supposed to do that.
The one saving grace of this restaurant is the server who sings while he's working, he has a beautiful voice.
TL/DR - stay at literally any other hotel in Providence, there are so many, and for a better price! Including taxes and fees, I paid $276 per night for this experience. That is just outrageous.
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February 2025 by Tenaya Taylor
Rooms smelled moldy, couldn’t control the room temp, the rooms weren’t that clean, no refrigerator in room, housekeeping rushing me out well before checkout time, the restaurant downstairs has limited options with a $25 breakfast buffet option that didn’t have much for vegans. The list goes on. Front desk staff is friendly. Least favorite Hilton location I’ve ever been to.
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January 2025 by Michael Oransky
We were greeted at the front desk by shalonda. Shalonda was the best She helped us check in and made it so easy for us. She was very helpful and knowledgeable of everything I asked her. She answered every question with a smile and directed me in the right path. Without her I would have been lost and confused..thanks for making our stay so special..
Michael oransky
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January 2025 by Charles Williams
My client recommended that we stay here because it was close to their Christmas venue. The hotel was not full, so we had a top floor room with an excellent view. Self parking was safe and convenient and the staff was courteous.
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January 2025 by Marek Strojvus
Awful front desk attitude, parking situation is a joke when busy
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January 2025 by Branko Stojsavljevic
Rooms need to be updated and remodeled. Carpet in room is starting to come apart. Shower water pressure is very weak and it takes forever to shower. Called the front desk to have my HH number added to reservation and I was told by the receptionist to come to lobby to take care of that. I did but she never entered the number or entered the incorrect number. Had to go back a couple times. The air vent in room is caked with dust. The sink faucet does not work properly. When I came in the room the first time, there was no soap in the bathroom. Room did not appear to have been cleaned well. Restaurant is good. The food was good but I ordered soup and never got it.
Walkability: Next to Amica Mutual Arena. Starbucks is attached to building.
Branko Stojsavljevic
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January 2025 by morgan prescott
You honestly can’t go wrong with the Hilton PVD. The location is very convenient. Parking is easy, staff is accommodating and friendly. Walking distance from downtown. I absolutely love this hotel. Always my first choice. Prices are fair. The only thing I will say is the rooms are a little bit out dated, but it’s nothing crazy and I’m sure in the near future they’ll do an update. :)
