Long story short ... Customer walks in. Met with indifference. Customer discovers that customer service is a concept from a bygone era. Customer leaves disgruntled. When big boxes are 100% gone they'll have no one to blame but themselves. The promise of actual customer service is what keeps people coming back to these dinosaurs.
August 2020
What fantastic service I just had returning 17 items that I bought online. I must say that Awa, the young lady that assisted me did a fantastic job!! She was super organized and, most importantly, extremely polite.