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November 2023 by Briana Evarts
The gentleman who helped us, tho can't remeber his name, was so knowledgeable, and helped us pick out the perfect mattress and adjustable platform. Highy recommend!
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October 2023 by Carol Barton
James at Mattress Firm was outstanding. We needed to buy several different mattresses and he did a great job of asking questions to identify sleep style and issues/needs in order to make recommendations on mattresses that would be the best fit. We were able to test out different styles and learn about the benefits of adjustable mattresses. Technology has come a long way and this was the perfect solution for a family member with compressed lower back discs. Mattress Firm were having a pre-holiday sale so timing was perfect and James then researched manufacturer coupons for our selections in order to get the best possible price for each. He went above and beyond staying after store closing in order to finalize our purchase. Mattress Firm has an unwavering commitment to customer service backed by 120 day lowest in-store price guarantee and 120 day exchange or return policy. Mattresses are in stock and delivery can be scheduled at the client’s convenience. We couldn’t be happier with the quality of the mattresses and the entire purchase experience. Thank you James and the Mattress Firm team!
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October 2023 by Erik Watson
Excellent service. Not having any idea what we wanted we were led through making a choice by knowledgeable sales staff. Prior mattress searches elsewhere had been confusing at times. This place was great.
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October 2023 by William Eyman
I was seeking a bargain and James treated me attentively and respectfully. I got the bargain and left with a positive opinion of Mattress Firm. This was in contrast to another experience in which the salesperson was rude when I explained the limitations of my budget. James is my definition of an excellent salesperson.
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October 2023 by Cristal Collado
James, the associate at mattress firm at the north main location was extremely sweet with incredible customer service. Man needs' a raise! He will tell you what is the best fot for you with actual pros and cons! Great great great customer service again!
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October 2023 by David Fortin
Fantastic customer service. Thank you Jacob for being so friendly and helping us pick the perfect mattress and our bogo Purple pillows. We are so excited for our free delivery this Sunday!
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October 2023 by John F.
Had an amazing experience. The staff was so helpful and kind. One of the nicer and more thoughtful employees. James was awesome and really appreciate there help.
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September 2023 by Kyle Simmons
The associate Devon was EXTREMELY helpful, insightful and very pleasant. He went above and beyond to find us the right mattress for us that worked for our budget. Would definitely recommend!
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September 2023 by Becky Benson
James was a knowledgeable, non-pushy, and kind salesman. I would recommend Mattress Firm University to a friend or colleague.
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August 2023 by Sharon Tramontano
The customer service was good I like the sales man at the store but I felt like there's a more affordable options than mattress firm
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August 2023 by Sarah Planchak
The assistant, James, was very friendly and gave us lots of information. He was super at getting the best mattress for your sleeping habits but also keeping your budget in mind. Great experience, can’t wait to try out the mattress.
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August 2023 by Daniel West
Wow! Adored working with Maya on selecting two mattresses for our young adult daughter and son. She knew everything and was super friendly. I have bought here before and will again!
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August 2023 by David Emond
Devon knows his job fast and smooth In And out !!! He was the best I’ve seen in explaining everything seriously the best and I went to 5 places in one day !!!! 5 stars to that experience !!! ??
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July 2023 by Akito “Kito” Kelley
Guy had me wait 3 hours exactly quoted me a price over the phone got there then changed the price. I asked about delivery because they advised free delivery but he preceded to ask if I had a car. This place is a joke. Very unprofessional would not recommend to anyone
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June 2023 by Elysia Connor
I needed an adjustable bed frame really fast. Devon at the Providence store was very helpful. I will recommend this place to my family and friends.
