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June 2025 by Kerolos Khalif
The worst manager and customer service they never know how to do your job route they tried to upsell your tablet and other stuff then charge your service without letting you know and when you ask him how you fix it used to help you and telling you call customer service
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May 2025 by COLLEEN TELLIER
Highly recommend Abby great with customers very respectful
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February 2025 by Kmoney Afro
Free Tablet Promotion: Be careful when you go to the store.
If you don’t understand English, please translate this to Español. Inform yourselves, there was a woman whom shall not be named for private purposes, who had to get educated by MetroPCS corporate for a promotion on a tablet. Be advised, when they say no returns there are returns.Si si puede! i’m not sure if it’s the culture of the store to say no returns for promotions however, I would recommend the store to inform their workers that returns are possible. Do not let the store workers tell you no. Look out for your elderly and make a call to contact support immediately in the store if you feel swindled especially if it is your elderly people. Predatory practice 0 points. 1 point for corporate on having my back as it should be for everyone.
The part that made my blood boil started when my Wife’s mom called us in the Metro store about purchasing it but we told her to return it as there was no use for it. She was at the register on speaker phone and the audacity of the Metro cashier to tell us through the phone rudely was “that sales are final as it is a promotion”. Who even are you to act so authoritative? Better yet, her attitude during my arrival; confronted by myself was smug and set on being right even when she was being told to refund us by Metro support. 14 day refund for a reason, the fine print never lies.
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November 2024 by Edith Marino
Great service and professional work. Very satisfied and will return in the future.
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April 2024 by Bethabelle Moon
The worst they don't do as you ask and they give you the rundown just to make you wait and pay more
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April 2024 by coke boy26
Alright so I went to the metro I bought my last phone at to try and get a upgrade. Tried online multiple times Trying to get the deals im seeing online but since I'm already a "established customer" I have to go to a physical location to upgrade. U would think being a established customer was a good thing that came with some perks.No! I get to the store dude tells me I have to pay full price for the upgraded phone I wanted ($800.00)unless I open a new line or change my number. Like what? But if I was a new customer coming from another provider I could get the phone I wanted for only 34$ a month on top of my cell service.basically pay over time. But since I'm a "established customer" I have to pay full price on the spot ? Make that make sense.long story short I left the store went to another service provider got the phone I wanted for 300$ cheaper. Ended up buying the phone outright there (galaxy s24).kept my same number after transferring it to new provider .And pay the same a month for unlimited talk text and data hotspot clout storage and free HBO max . Metro u lost a long lasting customer over 6 years because you choose to prioritize new customer acquisition rather than taking care of your current loyal customers . 50$ a month for 6+ years there's no way I should be getting worst deals than a new customer I'm sorry.Me as a "established customer" should be privileged to a better advanced device before a new customer.
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April 2024 by Cindy Harris
I was really disgusted with T-Mobile when I showed up. The manager here was able to completely turn it around with his support and some really informative answers
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February 2024 by alicia Fernande
Absolute worst staff ever. Employee lied about an exchange of a phone that was only 3 months old. Refused to let me speak with a manager. Treats customers like trash so unprofessional.
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February 2024 by American Sasquatch
Best Metro PCS store I have ever been to, and I've been to a few!!! Tina and Christian will go out of their way to help you and make sure you get the best service you can possibly get? I could not believe how smooth things went and I regret wasting my time at the other Dorrance street store in downtown providence. Trust me, you will be better off going to Elmwood Ave?
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January 2024 by Diamond Melendez
Just got off the phone was left unseen she left me on the phone laughing joking with other people at least put me on hold the ignorant I felt just now smh now they don't even answer the phone definitely 1 star terrible customer service and assistance metro please talk to ur staff
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December 2023 by Marisol santiago
Christopher was extremely helpful I'm tremendously great full. He was polite and knowledgeable young man. ..metro man
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November 2023 by Katherine Rodriguez
Chris was supper helpful! Answered any questions I had and he also helped me with a deal on this promotion going on. He was amazing, Thanks again!
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November 2023 by Eulalio Coste
Fantastic
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July 2023 by Miguel Mendoza
Terrible service, there were 15 minutes left to close and they did not want to assist me
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July 2023 by Norma Olmeda
Not very satisfied.
