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September 2023 by Joshua D.
Until today I've always preferred Home Depot to Lowe's or anywhere else for that matter. I own a construction company and have probably spent over $30,000 there in the last 30 days (So I do a fair amount of business with them). Yesterday I went to the Providence location to look at buying a new Weber Grill. I noticed that one of the nicest Weber grills was on sale for 50% off ($1,699 down to $850). when I went to purchase it I was told they were out of stock at that location. I asked the customer service person to check nearby stores for it. She was able to find 6 at the Warwick location. I then asked her to call and have one put aside for me since I'm a commercial pro xtra customer. When I get to Warwick and look at the grill, I see that the price in Warwick is still $1,699, so I asked for the sale price and showed the manager the white sale tag from providence. I was then told that it was a clearance item in providence but not one in Warwick so the price is the regular price. I showed the manager the the tag was actually a white sale tag and not a yellow clearance tag and that the price should be honored. I was told it was probably a mistake and if I wanted to buy the grill it would be the full price. I left rather upset and very unhappy. unfortunately even though I use to prefer Home Depot over Lowe's, I will not never shop at Home Depot again since this is how they show they value there larger commercial pro xtra customers or any customer for that matter. FALSE ADVERTISING AND HORRIBLE CUSTOMER SERVICE!!I have attached pictures of the Weber Grill sale tag as well as what 2 examples of clearance tags from the sale store.
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February 2023 by Naomi V.
This rating is just for the paint department. Seems like most of the time they don't know what to do and people around me have left or complained. I've been waiting for 45 mins at the same spot and there's only one person working. There needs to be 2 or more people on deck because customers have many questions or needs that may take more than 10 minutes per person. Although I have been waiting, I have also been skipped over for people who came after me and usually I'm just waiting for a simply question to be answered or a quick service. There is no order or no line to form. A total waste with no acknowledgment even when they said they would be right with me.
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December 2022 by Iona B.
Home Depot has gone above and beyond to help. I'm currently battling cancer and went to Home Depot to buy a plant to cheer me up. I careless left my wallet with my id and health insurance card in it at Home Depot. I need my id and health insurance card to get my chemotherapy. The entire staff were extremely helpful and understanding in my situation. Just want to say thank you for their willingness to help me find it. They could have easily told me it wasn't there and walked away.
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July 2022 by Kate F.
Used Home Depot for kitchen remodel- save yourselves never ever make the same mistake I did. Absolute construction is the only company they use for projects- COMPLETE NIGHTMARE FROM START TO FINISH. Home Depot was no help in making things go any smoother. It has been absolutely terrible. One star because I have to.
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June 2022 by Kim Virginia
… When you walk a mile to Home Depot to pick up a window fan and your wheel falls off just before you reach the HD parking lot ? and you wonder how you’re going to make it home and then the super nice mechanically adroit guy in Hardware makes it all better. ? Thank you Charles, you’re my hero. ???
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June 2022 by Robert S.
This is the closest Home Depot from downtown Providence, so we went to get some information on wood stains for our beach cottage. There was only one guy in the paint department and he was busy helping others and seemed a bit overwhelmed. Still, he was able to answer a few questions we had regarding the stains. The other departments are basically the same as any other Home Depot, but maybe a tad smaller than some of the suburban locations. The service is not as good as other locations, but I overall is not bad. Basic customer service. Home Depot, Inc. is a home improvement retail corporation that sells tools, construction products, appliances, and services. Home Depot is the largest home improvement retailer in the United States. In 2021, the company had 490,600 employees and more than $151 billion in revenue. The company is headquartered in incorporated Cobb County, Georgia, a suburb of Atlanta. It operates many big-box format stores across the United States (including the District of Columbia, Guam, Puerto Rico and the U.S. Virgin Islands); all 10 provinces of Canada; and all 32 Mexican states and Mexico City.
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June 2022 by Ron Rego
The salesperson was very professional and very nice I was very happy with him it was a very good experience when I'm
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November 2021 by Taylor B.
UPDATE YOUR HOURS ONLINE. UPDATE YOUR HOURS ONLINE. UPDATE YOUR HOURS ONLINE. This Home Depot closes at 9p, not the 10p they have listed. It's stupid and wastes people's time. I am now sitting in your parking lot staring at a closed store for the third time because I forgot when you closed and looked it up on Yelp. Fix your s**** you sloppy fucks.
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November 2021 by Rob J.
0 stars. I bought a deal buy 3 tools get 3 tools free in Attleboro MA. They didn't have 2 tools I needed so I asked a employee if I could go to providence RI and exchange the two tools I didn't want for the ones I needed. He said YES. Seems pretty simple right? I get to providence had to talk to 4 different employees and was there over a hour trying to explain what was going on. After opening all the boxes and talking to me disrespectfully like I didn't just leave attleboro was crazy to me. After everything checked out they said I couldn't return it or exchange it because of a third party block? . So I went back to attleboro and I was told again that I cannot exchange even though I bought the set from the store 30 mins ago. So I am stuck with 2 tools that I don't need and spent 599 for this deal. I am not shopping at Home Depot anymore.
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August 2021 by Amy S.
DO NOT RENT A TRUCK FROM THEM! I made a reservation for a moving truck two weeks ago. At 9pm the night before my reservation (after the store closed), they sent an email saying they CANCELED MY RESERVATION. In other words, they royally screwed our move and told us about it just hours before our rental appointment. As Seinfeld said, they can make a reservation, they just can't keep a reservation. Unethical.
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June 2021 by Abigail A.
Incredibly poorly run. I've downloaded Yelp and written this review as I'm going on 30 minutes waiting in line for a curb side pick up order for two bags of mulch. Go literally anywhere else.
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April 2021 by Holly S.
I did order pick-up recently for the first time at this location. After I checked in I waited over an hour for my order. First the person helping me couldn't get in contact with the person that should be available to grab the orders. Second she fail to realize that it was already there... So they had me wait an hour for an order that was literally on the counter. Completely disorganized and recommend you choose another location.
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January 2021 by Edgar El Chino
Amazing place kick kcickcic jcickfifi icickcici
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November 2020 by Stephen C.
This is your typical Home Depot. It's the closest location to the house otherwise I like the Smithfield location for my needs. The store is well stocked, and the staff for the most part are fairly knowledgeable. The store is well labeled and easy to navigate and the prices are in line with other stores.
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August 2020 by Traci C.
Sca.med by email from home depot. Take survey recieve free gift. Nothing is free pay s& h then pay full price after 14 day trial. If not cancelled they continue to CHARGE ur credit card monthly. Aren't they a big enough company with out screwin little guy HORRIBLE!!!!!!!